Exterior

Opiniones de The Clarendon Hotel and Spa

4 out of 5
The Clarendon Hotel and Spa
401 W Clarendon Avenue, Phoenix, AZ

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 356 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 205 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 163 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 139 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 140 de 1003 opiniones" "

7.4/10

Limpieza

8.2/10

Servicio y personal

6.8/10

Servicios

6.6/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose A

Se hospedó 1 noche en marzo de 2024
Respuesta de Melinda, el 10 abr. 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 Excelente

Daniella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy silencioso y comodo
Se hospedó 1 noche en febrero de 2024
Respuesta de Aubrey , el 14 feb. 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

2/10 Terrible

Veronica

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Brent , el 16 ene. 2024
Hi Veronica, we would like the opportunity to investigate your feedback further. Please could you contact our team directly? We'll work with you to resolve any issues as quickly as possible.

2/10 Terrible

Linda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Aubrey , el 14 ene. 2024
On behalf of our team, we apologize for any inconvenience caused during your recent stay. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our guests in the future.

6/10 Aceptable

jose

Se hospedó 4 noches en noviembre de 2023
Respuesta de Aubrey Crisp , el 20 nov. 2023
Thank you, we take your feedback seriously to ensure a better experience for our guests in the future.

10/10 Excelente

JESUS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brent, el 5 oct. 2023
Hi Jesus, Thanks for the love! We're thrilled to hear that you had an excellent experience and look forward to seeing you again soon!

2/10 Terrible

Julian, Miami

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I’ve stayed many times at this hotel and had an overall good experience. However, during my last stay I noticed that the attention to detail in our room was very deficient, for example: 1) They didn’t not provide us with bottled water and I had to request it various times. 2) They left two bottles for conditioner and none for shampoo. 3) The safe box was not working. 4) The room had no chair for the use of the desk. I had to request it and at last they brought a chair. Also the manager was of no help when we requested assistance in connection with a few clothing items that we left in our room after our check-out. In the end, they didn’t find anything, but the worst part was that the hotel’s manager never got a response from housekeeping. We kept insisting but gave up because of such high degree of incompetence on the part of management. It was very disappointing to notice that this hotel seems to be in decline due to poor management. I was looking forward to staying there, but I don’t think I will book this hotel in the future.
Se hospedó 1 noche en agosto de 2023
Respuesta de Management , el 16 ago. 2023
.I'm sorry to hear you are unhappy with your stay. I do apologise for any inconveniences you went through. We do have some new management on our team however that is no excuses to the service you experienced. I will be speaking on this and in the future I do hope you give us another chance!

8/10 Bueno

Carlos

Se hospedó 1 noche en junio de 2023
Respuesta de The Clarendon Hotel and Spa, el 6 jul. 2023
We are glad you enjoyed. your stay!

10/10 Excelente

Driannis

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Buen lugar recomendado para todo el que quiera ir de vacaciones a pasar unos días , súper buena la atención de los trabajadores
Se hospedó 1 noche en marzo de 2023
Respuesta de Rai, el 20 mar. 2023
Gracias, lo apreciamos tanto!

6/10 Aceptable

Alejandro

Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

isaac

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen servicio
Recomendado, el personal es muy atento
Se hospedó 2 noches en diciembre de 2021
Respuesta de Rai, el 12 ene. 2022
Gracias!

10/10 Excelente

Patricia

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
PRECIO ACCESO RAPIDO LIMPIO NUEVO
Se hospedó 1 noche en septiembre de 2021
Respuesta de Rai, el 24 sept. 2021
Thank you for your review!

6/10 Aceptable

FRANCISCO

No le gustó: Limpieza y condiciones de la propiedad
Renovación pronto.
El cuarto muy amplio, tranquilo, sin ruidos exteriores, la limpieza muy deficiente en areas comunes y en el area de alberca. Muy bonitas fotos, pero la realidad es que está ya algo gastado de uso y falta de mantenimiento. El desayuno ofrecido es un burrito y tomar cafe, te o agua, creo que lo deberian complementar con jugo o un pan dulce extra. Es un hotel libre de humo, y al salir al exterior a fumar no hay lugares destinados para tirar el cigarro y quedan las bancas muy sucias con botes, chicles y colillas tiradas.
Se hospedó 1 noche en julio de 2021
Respuesta de Rai, el 23 jul. 2021
Thank you for your review, we appreciate it!

8/10 Bueno

fannny

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021
Respuesta de Rai, el 30 abr. 2021
Thank you for your review!

4/10 Malo

Steve

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Beds were 12 " off the floor. People shouting in the halls both nights, window shade was absolutely filthy when pulled down. Tub very slippery. Water from faucet sprayed out of the sink and was not adhered to the sink.
Se hospedó 2 noches en mayo de 2024
Respuesta de Melinda, el 20 may. 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

2/10 Terrible

Leonardo

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a terrible time at this hotel the beds are terrible the staff forgot to do the room we had a meting and we had to shower their was no clean towels the room was not done I told management to do the room at nine o clock and we came back in a hurry at 5:00 pm and they had to do the room at that time. The rod at the closet falling down the Kleenex Tissues are worst than paper for the kitchen. I hate this place!
Se hospedó 2 noches en mayo de 2024
Respuesta de Brent, el 13 may. 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

10/10 Excelente

Ariana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Maggie, el 12 may. 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 Malo

Darcy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There is a surprise facilities fee not included in the Expedia price of $25 per night. The hotel is fairly well located, the rooms are large (but actually too large because not enough furniture) but it feels unfinished, like they are going through a transition that is ongoing. It certainly didn't feel like a "Spa." I did like that the rooms are not carpeted, but the floors were still not clean and I had to ask them to mop the floors while I went for a walk. They did oblige promptly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management , el 10 may. 2024
Thank you for taking the time to provide your feedback. I would like to take this opportunity to clarify the 25.00 fee mentioned in your review. It is important to note that when you receive the billing breakdown from Expedia, the fee is included to indicate that it is charged by the property, and not through Expedia. I understand that this may appear confusing, however, please note that you have not been charged twice.I would also like to clarify that our establishment is a hotel and spa, which offers guests the option to book appointments at our on-site spa. That being said, it is important to note that we are not a typical spa-like atmosphere, but rather a unique, boutique property with a beautiful rooftop and relaxing pool.I hope that this provides some clarity and reassurance. Following our renovations, we sincerely hope that you will consider returning to experience our improved facilities. Thank you again for your feedback and please do not hesitate to contact us should you require any further assistance.

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Melinda, el 10 may. 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I really liked the friendliness of the reception staff. Melinda helped me and was super sweet. The gentleman(forgot his name) helped with getting my bags to the room. Not having a microwave in the room is inconvenient enough but they did not have one in the hotel for guest use and I felt that is ridiculous in 2024.
Se hospedó 2 noches en mayo de 2024
Respuesta de Missy, el 9 may. 2024
Thank you for the kind review, Jessica! We love our supervisor Melinda, She always goes above and beyond. Unfortunately, after covid, they took out all the microwaves in the rooms. We hope to have microwaves back in the rooms in the near future!

10/10 Excelente

Oneka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property location makes it a great place to stay. Very convenient
Se hospedó 2 noches en mayo de 2024
Respuesta de Maggie, el 7 may. 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 Aceptable

Yvette

No le gustó: Servicios
The beds were low to the ground so for people with bad knees and back I could not recommend and there is only 1 chair and it has wheels, which is a safety hazard if you have health concerns.
Se hospedó 2 noches en abril de 2024
Respuesta de Aubrey , el 7 may. 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future, your feedback will help us with improvements. Thank you

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I arrived before my check in and staff was able to check me in I was glad after my 6 hour flight I was tired. The bar has some good drinks youre lit with just 1 the jalapeño margarita was bomb. The only issue is that I was looking forward to having a bubble bath but they needed up bot giving me that room with a tub. I’ll definitely come back here next time
Se hospedó 1 noche en marzo de 2024
Respuesta de Melinda, el 5 may. 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories!

8/10 Bueno

Catherine

Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
The inensand beds were really comfortable. Nice towels. The room was pretty clean but yet nails sticking out of the bathroom sink area and holes cut in the walls. Neither of the blinds close completely.
Se hospedó 1 noche en mayo de 2024
Respuesta de Melinda, el 4 may. 2024
Thank you for taking the time share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers

10/10 Excelente

Jonathan, Casa Grande

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very helpful the room was very clean
Se hospedó 2 noches en mayo de 2024
Respuesta de Melinda, el 3 may. 2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

6/10 Aceptable

Fatima

Viaje de negocios
There was a tremendous amount of noise at night. Spoke to the front desk, said they were cleaning the restaurant area. I could not understand why they would be cleaning at 11:00-midnight. In addition, there was more noise next to my room in the middle of the night. Overall, this was problematic being that I had to catch a plane with very little sleep the night before due to the noise.
Se hospedó 2 noches en abril de 2024
Respuesta de Melinda, el 3 may. 2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for you for your understanding!

10/10 Excelente

Violeta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Melinda, el 4 may. 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 Malo

Allison

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Melinda, el 3 may. 2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

10/10 Excelente

Elvira

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Ironing board but No iron in the room
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 2 may. 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

8/10 Bueno

Karen

Se hospedó 1 noche en abril de 2024
Respuesta de Melinda, el 21 may. 2024
Thank you for taking the time to share your experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority.

8/10 Bueno

Christin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
It was a decent place to stay. The toilet paper holder, shower head, shower curtain rod were all hanging off. Seems like a little TLC would go a long way. Also, the AC never got cold which in AZ kinda stinks. But again, it was decent.
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 30 abr. 2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 Bueno

Kori

Se hospedó 8 noches en marzo de 2024
Respuesta de Maggie, el 30 abr. 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 Excelente

Jeannie

Le gustó: Limpieza y servicio y personal
Good 👍
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 29 abr. 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 Aceptable

Christian

Se hospedó 1 noche en abril de 2024
Respuesta de Melinda, el 18 may. 2024
We apologize for any inconvenience you experienced during your stay at The Clarendon. Your feedback is important ,and we are committed to making improvements,if you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

6/10 Aceptable

Michelle, tucson

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Maggie, el 28 abr. 2024
We apologize for any shortcomings that you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

6/10 Aceptable

Christopher

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property could definitely use some renovations. Bed and stay was good for price. Pool needs to be cleaned badly.
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 25 abr. 2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

4/10 Malo

Cody

Le gustó: Condiciones de la propiedad
housekeeping walked into my room while i was asleep at 9am. i did not feel rested At all
Se hospedó 1 noche en abril de 2024
Respuesta de Melinda, el 25 abr. 2024
We're truly sorry to hear about your experience here. Your feedback is crucial,and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out directly to us so we can discuss your issues. Thank you.

2/10 Terrible

Richard

Viaje de negocios, Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
No phone no microwave plugins were lose
Se hospedó 1 noche en abril de 2024
Respuesta de Aubrey, el 24 abr. 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. The property has not had microwaves nor phones in rooms for several years, however our staff should have addressed this with you at check in and assisted you with how to contact the desk. We thank you for your time and your feedback.

8/10 Bueno

KELLEY

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The young lady at the front desk was amazing (Aubrey?). I was in town for a medical emergency and she got me right in , no fuss.
Se hospedó 1 noche en abril de 2024
Respuesta de Maggie, el 28 abr. 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

8/10 Bueno

Amber

Viaje de negocios
Le gustó: Limpieza
In the rooms there is not a floor length mirror
Se hospedó 1 noche en abril de 2024
Respuesta de Missy, el 20 abr. 2024
Thank you for the 4 star rating, Amber!

10/10 Excelente

Louise Kimball

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed my stay because the checkin and out, pool, housekeeping, functionality was great. There was a huge dance party going on at the pool on a Sunday night, which surprised me. I would have bought earplugs. And the dining was less than expected. I'd recommend eating dinner elsewhere, but overall it just fine. I liked it. I do recommend it. Oh...the pillo
Se hospedó 1 noche en abril de 2024
Respuesta de Missy, el 20 abr. 2024
Thank you, Louise! We hope to see you back again in the near future!

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff.
Se hospedó 3 noches en abril de 2024
Respuesta de Melinda, el 18 abr. 2024
Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

10/10 Excelente

Theresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
VERY friendly staff. Room was very clean. Small hotel but offered pool, hot tub, patio. Comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Melinda, el 17 abr. 2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

4/10 Malo

James, Tucson

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
the property is in major need of an upgrade... old bathroom fixtures... poor lighting in the bathroom
Se hospedó 1 noche en abril de 2024
Respuesta de Brent, el 16 abr. 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns, updating the bathrooms and lighting will be the next phase of our room upgrades. We are just finishing up the first phase of this process. Thank you for bringing this to our attention.

2/10 Terrible

Shawn

Se hospedó 1 noche en abril de 2024
Respuesta de Melinda, el 5 may. 2024
We're truly sorry for any inconvenience you experienced during your stay at The Clarendon Hotel. Your feedback is important, and we are committed to making improvements. If you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

6/10 Aceptable

Luis

Viaje en grupo
Le gustó: Servicio y personal y servicios
Staff was very friendly and helpful. I was able to text a maintenance request and they got back almost immediately with maintenance at my door on minutes. That being said... The room was dusty and finishings are all chipped and worn.
Se hospedó 1 noche en abril de 2024
Respuesta de Aubrey, el 15 abr. 2024
Thank you for taking the time to share your positive experience, about our Staff and Texting service. We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for sharing your feedback so we can improve.

6/10 Aceptable

Davin

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Aubrey , el 14 abr. 2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 Bueno

Clinton

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Aubrey , el 22 abr. 2024
Thank you for your valuable feedback, Your feedback is important, and we are committed to making improvements.. We hope to see you again in the future!

10/10 Excelente

Cameron

Se hospedó 6 noches en abril de 2024
Respuesta de Melinda, el 1 may. 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 Malo

Jessie

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
So, it is a cannabis hotel. There are dedicated areas for it and rooms for it. There are areas in the halls that wreak. I did not know this will booking and was not okay with it but I couldn't find another room that wouldn't cost an absolute fortune due to a basketball thing happening over the weekend I was there. It is in the ghetto. There were a number of things that were broken in my room- the shower handle, the safety bar, several lights, the remote for the air conditioner. It wasn't the cleanest. The staff were very nice.
Se hospedó 2 noches en abril de 2024
Respuesta de Maggie, el 8 abr. 2024
We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we are committed to making improvements. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.