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Opiniones de Hotel LeBlanc, BW Signature Collection

3 out of 5
Hotel LeBlanc, BW Signature Collection
114 Pickel St, Pigeon Forge, TN

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 398 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 272 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 153 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 92 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 90 de 1005 opiniones" "

8.2/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maryher

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bonito muy limpio y agradable
Se hospedó 2 noches en julio de 2023

10/10 Excelente

claudia

Le gustó: Servicio y personal y condiciones de la propiedad
Delicious breakfast served in the hotel
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

BLANCA

Se hospedó 3 noches en abril de 2023

6/10 Aceptable

Aneudy

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Kamila

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Que todo estaba muy limpio.
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Tania

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
all excellent
Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Angela

Se hospedó 3 noches en marzo de 2022

10/10 Excelente

Ernesto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estadía.
Mi estadia fue perfecta. Al principio me dieron una habitación con un olor a cigarro, fui a recepción y le hice el comentario e inmediatamente me cambio de habitación y la segunda fue genial, super limpia, super comoda, buena vista, el baño limpio, verdaderamente me gusto y fue una excelente opción.
Se hospedó 2 noches en diciembre de 2021

2/10 Terrible

Sandi

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Service was good and the property it'sself was fair .
Se hospedó 1 noche en diciembre de 2020

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Awful Stay
Terrible stay. The bathroom was full of hair. I paid stay with breakfast for 4 people and there is no breakfast. My mom is handicapped and had to sleep on the floor. On the floor! The beds are very high and they told me they had no rooms for the disabled. It broke my heart see my mom like that. We had already spent the money on that stay and we did not have extra money to pay for another hotel because they did not let us cancel the reservation. The customer service is awful and the front desk was very rude. I DO NOT RECOMMEND IT.
Se hospedó 5 noches en noviembre de 2020

10/10 Excelente

Jeff, gap Mills

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We Really enjoyed everything but the scent of the cleaning agent's used was very becoming
Se hospedó 4 noches en mayo de 2024
Respuesta de Manager., el 18 may. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

8/10 Bueno

Justin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean, the bed comfortable, the shower was clean with plenty of water pressure. The room served its purpose.
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager., el 14 may. 2024
Dear Justin,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

Patty

Viaje en pareja
Le gustó: Limpieza y servicio y personal
It’s a nice place, needs some freshening, a little dated. Would rather have more storage where the 2nd sink is, only 2 small drawers overall nice
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager., el 14 may. 2024
Dear Patty,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

2/10 Terrible

Kyaisha

No le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager., el 12 may. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

10/10 Excelente

Becki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager., el 10 may. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

8/10 Bueno

Susanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The driveway into the property was a steep
Se hospedó 2 noches en abril de 2024
Respuesta de Manager., el 4 may. 2024
Dear Susanne,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Sincerely,ManagerHotel LeBlanc, BW Signature Collection

10/10 Excelente

Kathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large, clean rooms and the staff was very helpful!
Se hospedó 2 noches en abril de 2024
Respuesta de Manager., el 4 may. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Sincerely,ManagerHotel LeBlanc, BW Signature Collection

8/10 Bueno

Myranda

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The property itself was amazing, clean, felt safe, was in a good location with mini golf right next door. It close to anything and everything you would want to do within pigeon forge and not from the road to take you to Gatlinburg . I would recommend this hotel. The breakfast was decent and it wasn’t very busy at all. The only thing that I would have to argue against and I think could be adjusted is the front desk staff - i only seen 1 male and 1 female they stare A LOT. while you’re eating breakfast, while you’re walking in the hotel they will not glance - they noticeably stare at you and make it very uncomfortable. They don’t smile and instead just give a straight look at you. They never say welcome or how’re you, it’s just staring every single time you walk past them or near them, or sit in the lobby. I find it rude.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Madelyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly, and the property was very clean. Our only problem was that the floors in our room weren't getting cleaned.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Rochelle, Lithonia

Se hospedó 2 noches en abril de 2024

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Manager., el 25 abr. 2024
Dear JamesThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8654532999.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,43198 PropertyManagerHotel LeBlanc, BW Signature Collection

10/10 Excelente

Stephen

Viaje en grupo
N/a
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly. Even with the main road close to hotel, noise was not excessive. Hotel was clean.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Denesha, Fort Lauderdale

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was impressed
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Jacob

Viaje familiar
We drove over ten hours to Tennessee for a wedding. We always book our hotels with our card but pay cash once we get there due to our bank not liking the state and locking our card. Usually when the hotel calls to confirm our reservation they inform us if they don’t accept cash and we book somewhere else. This location never informed us of this. After our long drive we get there to check in and the front desk was extremely rude through the whole process. We ended up being told that since we had to pay in cash even though our card was on file in the case of damages and what not we would no longer have a reservation and was canceled. So now we had no where to stay while being 1,000 miles from home! The front desk guy then told me I should have just paid over the phone with my card when I booked over two months ago. I asked if I could just call a family member and have them pay with their card over the phone now and I’ll just pay them when we get back with the cash I have on me to cover my room. He then proceeded to say no we don’t accept over the phone payments after just telling me they did. We ended up finding another hotel that accepted all forms of payment and had a nice trip. If you don’t want a hassle or run around with them changing on you last second beware of this place!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Becky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a very good place. The staff was vey kind and thoughtful. Convenient to the activities that we were involved with. Would definitely use it again and recommend to others.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager., el 16 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8654532999.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,43198 PropertyManagerHotel LeBlanc, BW Signature Collection

6/10 Aceptable

Trevor

Viaje en pareja
Hdhe
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Daniela

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal y servicios
I should of know the moment I was checking in that this was not a good place to stay the front desk lady was so disrespectful giving me mean looks taking to me really rude I asked for a manager and she said that she didnt had time to call. Dirty room sheets, no towels in the room I asked to be room changed and front desk lady said that they didn't had another room available I asked for a refund she said no. So I left that place and stayed somewhere else
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Laketa

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The hotel was clean The only complaint we had is that its very noisy in the hotel at night and the t.v. could use some cable and not the roku
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Peggy

Se hospedó 1 noche en abril de 2024

2/10 Terrible

tommy

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
Arrived at the place at around 1:45 wouldn't let us check in which the lady was rude the way she said which I'm 69 years old and been to pigeon forge a bunch of times and all the other motels let me go on to my room also had a king size bed room reserved for 2 months before we arrived and said something was going on with that room I took another room the house keeping lady was also rude the only thing good about the motel was dollar general was right in front of it I wouldn't recommend this place to anyone to stay at this was April 2nd thru the 5th 2024
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Heather

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was nothing we didnt like at this hotel. Clean rooms, friendly staff. The parking wasnt that great. It has very tight parking spaces but other than that. It was a 10 . We will definitely be staying here again!
Se hospedó 5 noches en marzo de 2024

6/10 Aceptable

PATRICIA

Viaje familiar
Le gustó: Servicio y personal
Appears old and dirty. King rooms are all handicap accommodated (mirrors down very low and off the wall.). No carpet on the floor. Bed was comfortable.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Marcilla

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed the room but I was wanting the Hot Tub and Pool maybe it would be nice to invest in
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Randy

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The sink wouldn't drain and the walls are so thin you can hear people basically whispering in the room next door. ALSO, we were carrying our bags down to our vehicle 3 HOURS before checkout and someone came in and started prepping the room for the next person to stay in... We still had a few items left in the room and when we went back to get them the cleaning staff said "Oh, I thought y'all checked out already... I took your stuff (cellphone, charger, etc) down to the front desk... We hadn't even turned in our room keys yet.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Jalisa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed the adjoining rooms for my family of 7.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

jon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast was awesome, close to everything. It was a great place to stay!
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

John

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

cindy

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
It could have been cleaner, but Pigeon Forge is a busy area and I'm sure the transits are hard on the property. But I would stay there again. Location was good
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A great value for the price! The hotel is definitely newer and is very clean. A free great hot breakfast each day and friendly staff. The comfort of the bed is the only reason I didn’t give it 5 stars but overall a great stay for the price!
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Karla

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Christie

Viaje familiar
No le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Savannah

No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kimberly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really liked our stay here. Room was clean, beg was comfy, location was good for what we were doing for the weekend, and the price was great. There was a pretty large hole in the bathroom walls which didn’t bother us but I’m sure might potentially bother someone else, which is why I’m including it.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Brenda

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was really nice. It looked very clean. It was very convenient located behind a dollar tree store. If you needed something you could just walk to the dollar tree store. All shopping and fun activities were located right outside as well. No need for much driving. The place looked very neat. No bugs like roaches or anything like that. I would definitely book again

10/10 Excelente

Ashish

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

sherry

Viaje en pareja
Clean spacious rooms. Good value.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
So impressed with the place. Looks just like the pictures. Beds very comfy! Very clean!
Se hospedó 1 noche en marzo de 2024