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Opiniones de SureStay Plus Hotel by Best Western Durham Medical Center

2.5 out of 5
SureStay Plus Hotel by Best Western Durham Medical Center
3710 Hillsborough Rd, Durham, NC

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 112 de 973 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 231 de 973 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 224 de 973 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 211 de 973 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 195 de 973 opiniones" "

6.0/10

Limpieza

6.8/10

Servicio y personal

5.0/10

Servicios

5.4/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Maria, Riverhead

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estava limpio
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 17 oct. 2022
Dear Maria,If a clean and comfy getaway is what you're looking for, look no further than SureStay Plus Hotel by Best Western Durham Medical Center. Thank you so much for the fantastic review. We look forward to welcoming you back again soon.

10/10 Excelente

Diana

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio, el Desayuno servido, todo muy bien
Se hospedó 2 noches en julio de 2022

10/10 Excelente

juan carlos

Se hospedó 1 noche en julio de 2022

8/10 Bueno

juan carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022

4/10 Malo

Jose

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2021

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Cuartos con malos olores.
Se hospedó 5 noches en agosto de 2021

10/10 Excelente

Jenni

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019

2/10 Terrible

jose

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un lugar increíblemente espantoso
El jabón estaba usado, la alfombra húmeda, el cuarto olía a humedad con cigarrillo. El lugar está muy mal mantenido con cosas rotas. Olor a orín en los pasillos del hotel.
Se hospedó 2 noches en septiembre de 2019

2/10 Terrible

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
LA DORMILONA DEL QUALITY INN
Me fue muy mal tienen un servicio pésimo a esa gente le pagan por ir a dormir dentro su hora de trabajo y nosotros que pagamos por las habitaciones tenemos que estar tocando el timbre asta que les de la gana atender o hacer su trabajo
Se hospedó 1 noche en octubre de 2018

2/10 Terrible

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
LA DORMILONA DEL QUALYTY INN
Lamentable decir esto pero es la verdad el servicio del front desk es pesimo ponen gente que en lugar de trabajar b as a dormir y nosotros que pagamos por las habitaciones tenemos que estar tocando el timbre asta que les de la gana atender o hacer su trabajo
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen lugar si tiene un congreso en el hotel de jun
Esta bastante lejos de la ciudad. Es ideal si se tiene algún tipo de reunión o conferencia en el hotel que esta justo al lado (bastante mas caro).
Respuesta de Mike, el 1 nov. 2014
Gracias por tomarse el tiempo para agregar un comentario acerca de su reciente visita. Tu opinión es importante para nosotros. Muchas gracias por rankin su estancia de cuatro de cada cinco! Nos alegramos de que haya disfrutado de su estancia y espero verte pronto. Saludos cordiales, Gloria Stukes Gerente general

8/10 Bueno

Gustavo, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel comodo, agradable y tranquilo.
Estuve 4 dias, con buen servico y habitaciones limpis y comodas

10/10 Excelente

Tonya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff there is very kind and patient with me. I am disabled yet, the still have first floor rooms and elevators. They also offer a hot breakfast as well.
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

caveina

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The hotel looked nothing like the picture when I first arrived I was scared to enter better it looked unsafe and it seem as if there was illegal activities going on around the hotel, when I enter the staff was wonderful so I decided to try it, my toilet seat was broken, the hotel smells very old my allergic acted up the whole time because of the smells, it was very noisey, and people was always in the hall ways smoking. I would never go back again, the towels had hair in them , I did not use them and I used barriers to use the toilet because it just look so unsanitary.
Se hospedó 6 noches en abril de 2024

10/10 Excelente

Cheyannee

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Vinette

Le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Christine

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The ad stated that there was 'cable tv' however there was only SIX channels. A very limited choice, no news feeds, and the only known channel was Hallmark. Also the hallway floors were difficult to walk on because the flooring had large bubbles underneath. Probably will not be back.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Georgetta

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kristen

Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Kaye

Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Leonardo

Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Patricia

No le gustó: Limpieza
The manager was really nice and the bed was super comfy. I was there for 2 weeks and housekeeping only came 3 times.
Se hospedó 13 noches en febrero de 2024

6/10 Aceptable

Vatchareewan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is ok place.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Tabatha

Viaje familiar
Le gustó: Servicios
I wasn't able to take a bath. The bed was uncomfortable and to high. Other than that it was great.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Not a place to stay for wheelchair users
I got texts from the hotel saying to text if anything was needed, but no one ever returned my texts, nor did they ever answer the phone. I prepaid through hotels.com, and usually do not have to wait for a room more than 5 minutes. For whatever reason, the night clerk had problems with the computer, and I had to wait in a freezing hallway for 20 minutes. I had a wheelchair user with me, and the only way I could get onto our floor was by opening a heavy door that had no handicap switch, and no way to hold it open. I struggled greatly to get him inside, and there was no way a person alone in a chair could have handled it.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

khaddafy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Not ideal for resting
Noise…trucks backing up, people locking car doors, traffic…I was on the third floor and the person I was on the phone with even asked what that noise was because it was so loud and clear over the phone. Stains on the floor and bedding.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Shannon

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Needs ALOT of work
Leaking shower ( all over gloor & toilet) broken sink no cold water from sink.... room smelled and the smell of Marijuana all over property ....ppl yelling at all hours of the night no wifi Available as listed remote had large burn hole difficult to turn off and on tub was dirty toilet was working but not without moving handle.... Could be a nice hotel with upgrades and cutting out all the party people that stay on weekends.
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Cody

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No good!
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Regine

No le gustó: Limpieza y condiciones de la propiedad
Solid 2 out of 5.
The bed is great, but when it comes to cleaning not geat at all. The room was covered with dust and the tub was dirty. The staff was very rude! Extremely unprofessional, and very disrespectful to other guests as well. Only the front desk staff and managers were rude. Cleaning staff and cooks were very friendly. Would've given 3 stars if staff was nicer.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Valerie

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one point wasn’t even sure if they had my reservation. When we were directed to our room the floor didn’t feel solid in the hallway, it was lumpy and coming up. The room smelled bad, you could hear and smell everything from outside, ther doors into the building were all propped open and none of them actually locked. Then I’m the room the shade didn’t close all the way so the parking lot lights glared in the entire night and there was a huge gap Under the door so we heard everything in the hallway all night. People were in and out all hood of the night.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Samantha

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was friendly enough. But this is a very poorly kept property. The room was rough. The flooring is buckled and flimsy. There was actually a whole in the floor in the first room we were given. The manager quickly changed us to another room. But the overall cleanliness is lacking. I would not recommend this hotel unless you really need to save a few dollars. The breakfast was very limited and not that great tasting either.
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Brian

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Great Staff!
The staff was amazing!!
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room was clean and the bed was comfortable. Great location very quiet neighborhood. Sam made sure that I was pleased with my stay, and he was excellent during my checkout
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
The price was right
The price was right. Plumbing was terrible. Tub knob didn't work right, most of the shower water went straight town into the drain that drained too slow and had standing water around my feet. Yuck. Bathroom sink drained even slower. Double yuck. Lots of less than friendly long-term housing. Breakfast was top notch. While the room wasn't in the best shape, it was clean and staff was friendly. Reason for choosing this hotel was that they are pet friendly.
Se hospedó 3 noches en septiembre de 2023

4/10 Malo

Roberta

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
Not good
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

William J

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awful Hotel - Don't Stay Here
This was the worst stay I have had in dozens of years. The entrance had a wide open door with lots of non-hotel guests hanging around the parking lot. The air all around reeked of cigarettes despite no-smoking signs. The check-in area was dirty and old, my room was grimmy and paint was chipping off the walls as well as badly bruised and stained furniture. The bathroom looked like a gas station bathroom and the water was only slightly warm. I didn't want to take off my shoes. Do not stay here unless it is your last option and you have to sleep in your car. I am glad my car was still there in the morning, I had my doubts.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Joyce

Le gustó: Servicio y personal y servicios
It was superbly lit in and around the parking lot and building. However, the sheets had stains, the floor on the third floor was wavy like a roller coaster.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Sharon

Viaje en pareja, Viaje familiar
Pulled in the parking lot and drove off to find another hotel. I think the picture was deceiving. We had booked earlier that day so lost our full payment.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Mary

Viaje familiar
Le gustó: Servicios
It was a good experience. A little worn property but room was clean and property was neat. It felt like a safe location. The free breakfast is always a nice addition, it was adequate.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Seth

No le gustó: Limpieza y condiciones de la propiedad
It’s was eh…
It did its purpose of being a hotel, but not a clean or comfortable hotel.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Ian

Se hospedó 1 noche en agosto de 2023
Respuesta de Bianca, el 31 ago. 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 Aceptable

Heather

Le gustó: Limpieza y servicio y personal
Clean and no bad smells. Not bad but could be more comfortable. Beds are hard. Would be nice if there was Queen beds instead of doubles.
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Jacob

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room is okay not the best, the bathroom exhaust was not working
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Debra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly and helpful. There are plenty of dining options close by and it is very convenient for my medical needs.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Dinesh

Se hospedó 2 noches en julio de 2023
Respuesta de Nicole, el 18 ago. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Malo

Rick

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023