Staircase

Reviews of Hostal La Mexicana

2 out of 5
Hostal La Mexicana
Calle de Juan de Herrera, 3, Santander

Reviews

8.2

Very Good

Rating 10 - Excellent. 34 out of 80 reviews" "
Rating 8 - Good. 26 out of 80 reviews" "
Rating 6 - Okay. 16 out of 80 reviews" "
Rating 4 - Poor. 1 out of 80 reviews" "
Rating 2 - Terrible. 3 out of 80 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the money. Good location and nice room
Stayed 2 nights in Mar 2024
Response from Booking Department on Apr 4, 2024
Dear Jonas;Thank you very much for your high rating and your words regarding the relationship between quality and price, the location and the room of the Hostal you occupied. We are very happy to know that you enjoyed your stay with us.We would like to welcome you again. Thank you for your visit.

10/10 Excellent

Zulfiqar

Stayed 1 night in Nov 2023
Response from Departamento de Reservas on Jan 3, 2024
Estimado Zulfiqar;Muchas gracias por tomarse el tiempo de valorarnos y más aún por otorgarnos la máxima puntuación posible.Nos alegra saber que disfrutó de su estancia con nosotros.Esperamos volver a recibirle. Gracias por su visita.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Cheap hotel in city centre
I was looking for a cheap one night stay and this was ok for that purpose. The Reception level appears to have been renovated with a pleasant common room. My room was much older with a small but adequate bathroom. Very good value for a short stay
Stayed 1 night in Oct 2023
Response from Booking Department on Oct 24, 2023
Dear Michael;Thank you very much for your high score and for your words. We are glad that you enjoyed your stay and found the Hostel that suited your needs.We hope to welcome you again.Thanks for your visit.

10/10 Excellent

Dennis L.

Stayed 2 nights in Oct 2023
Response from Departamento de Reservas on Nov 11, 2023
Estimado Dennis;Gracias por tomarse el tiempo de valorarnos y por otorgarnos la máxima puntuación posible.Nos alegra mucho saber que disfrutó de su estancia en el Hostal, y nos gustaría volver a recibirle.Gracias por su visita.

6/10 Okay

Paul

Liked: Staff & service
Disliked: Amenities
Great location, good staff. It was a bit noisy at night, and the bed was not the most comfortable, and the shower went from hot to cold, and back again. But it was reasonable for the cost.
Stayed 2 nights in Oct 2023
Response from Booking Department on Oct 14, 2023
Dear Paul;Thank you for taking the time to rate us and for your words towards our Staff and location.It is not normal for water to go from cold to hot or vice versa. We will check the room you occupied.If we are lucky enough to welcome you in the future, please let us know when you detect any type of error so we can solve it immediately.Thank you for your visit.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Departamento de Reservas on Sep 24, 2023
Estimado Martin;Muchas gracias por otorgarnos la máxima nota posible!Nos alegra mucho saber que ha disfrutado de una buena estancia con nosotros y que su experiencia ha sido tan positiva.Nos gustaría mucho volver a recibirle.Gracias por su visita.

6/10 Okay

CARMEN

Disliked: Staff & service, property conditions & facilities
It's a muffin!
The Hostal is centrally situated, across the street from the city Hall. The reception is at the 3rd floor, rooms from 3rd to 5th. It is outdated, the furniture and the floor în the room, the tiles in the bathroom are old and in obvious sufferance; the shower in 503 is leaking. The common spaces received a face lift, so the first impression is positive (before entering the room). It is overpriced, I payed 90 euros for one night (17/18 sept), including breakfast; maybe because of the film festival running these days (?). Anyway, what made me furious happened next day, în the morning, at breakfast, when I noticed that ALL THE MUFFINS WERE 2 WEEKS EXPIRED . The breakfast was very poor and badly served ( slow, waiting minutes for a new small plate of cheese or ham or yoghurt, because the person who serves was handling also the reception and preparing a buffet breakfast is not one of his talents), the tea/ coffee cups are white outside and beige inside, but...it's a Hostal, not a hotel. All the other tourists were seniors, needing glasses to read anything, so the staff member was surprised to be asked " what is this"? And he answered " this is a muffin"! Understanding that a better answer is expected, he said " it's a mistake". Maybe the guy just arranged on the table what another one prepared, but serving EXPIRED food is inacceptabie, no matter what! It's no mistake, this is the "Modus operandi" of this Hostal. Stat away from this fraud!
Stayed 1 night in Sep 2023
Response from Booking Department on Sep 21, 2023
Dear Carmen,Your comment is devoid of any form of respect, both towards the Hostel and the people who work there.It is your opinion, but it is not correct.Thanks for your visit.

10/10 Excellent

Sheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent! Very courteous and helpful front desk really nice location and very clean and quiet also great price.
Stayed 1 night in Sep 2023
Response from Booking Department on Sep 13, 2023
Dear Sheryl;Thank you very much for your hight score and for your good word towards our staff, locatio, cleaneless, calm and value for money.We hope to receive you again. Thanks for your visit.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Departamento de Reservas on Aug 29, 2023
Estimado Stuart;Le agradecemos que se haya tomado el tiempo de valorarnos y que la puntuación que nos otorga sea relativamente alta, lo que indica que su experiencia aquí ha sido bastante buena, eso verdaderamente nos alegra.Nos gustaría mucho volver a recibirle, sabemos que podemos conseguir que tenga una estancia aún mejor.Gracias por su visita.

10/10 Excellent

Julia

Stayed 2 nights in May 2023
Response from Departamento de Reservas on Jun 5, 2023
Estimada Julia;Muchas gracias por su 10!, nos alegramos mucho, y a la vez nos sentimos muy satisfechos de que haya disfrutado al máximo de su estancia en el Hostal y de que su experiencia haya sido tan positiva.Nos gustaría mucho volver a recibirla.Gracias por su visita.

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , inviting , comfortable and in a great location, close to everything, shopping, pharmacies , groceries, bars , cafes, restaurants and ocean, all within a five to ten minutes walk. Terrific value.
Stayed 1 night in May 2023
Response from Booking Department on May 8, 2023
Dear Lou;Thank you very much for your high score and for your comment! We are glad to know that you had a good experience and that factors such as cleanliness, comfort, our location, and the value for money offered have contributed to it. We would very much like to receive you again.Thank you for your visit.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located Hostal.
Stayed here for one night after walking a section of the Camino from Leon to O'Cebreiro. Very Central location in Santander. Close to bus station, shops & 25 mins walk to beach. Very friendly helpful staff. Clean ensuite rooms. Breakfast available if wanted. Lift from ground floor. Hostal reception on third floor. Would definitely stay again if in Santander.
Stayed 1 night in May 2023
Response from Booking Department on May 7, 2023
Dear Mary;Thank you very much for your 10! and for your good words about our location, staff and instalations.Thank you again to express your intention to came back, we will be happy to receive you again.Thanks for your visit.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Santander
Basic, but excellent value for a short city centre stay. Superb position around 8 minute walk to bus station. Bars and restaurants in close proximity. Tip, use the lift. Reception is on 3 floor but it is actually 5th floor! Breakfast is minimal self service. My only real gripe, and it's a minor one, was that there was no shampoo/conditioner in the bathroom. As I was only travelling light it would hace been a nice to have.
Stayed 2 nights in Apr 2023
Response from Booking Department on Apr 25, 2023
Dear Graham;We really appreciate your high score and your words towards the establishment. First of all, we want you to know that we are truly glad that you had a pleasant experience at the Hostal, on the other hand, in the bathrooms there is a gel/shampoo dispenser, with a high-quality 2-in-1 product, however we have amenities available to customers who request them at reception, even so, we are sorry for this inconvenience.We would very much like to receive you again.Thank you for your visit.

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Booking Department on Apr 1, 2023
Dear Tom;We are sorry for your dissatisfaction, and we know that you rate us that way because you left two days before the departure date and requested a refund for the days you did not enjoy. Unfortunately, you chose a non-refundable rate when booking, which means getting the best price available, but makes it impossible for you to cancel without charge. These are the booking conditions that you chose.We respect your opinion, but it is not valid for us, because we know perfectly well that you were happy during your stay here.We do not refund Non-Refundable rates and we do not give in to pressure about bad comments as you suggested in a private message. You can score however you like.Thank you for your visit.

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Simple room but I expected that. Staff were very happy to help. It’s called a ‘hostal ’ but it is actually a budget hotel with your own room and bathroom room. Hotel is really close to shops, the bus station and attractions.
Stayed 4 nights in Feb 2023
Response from Booking Department on Feb 18, 2023
Dear Deepak;We really appreciate your high score and the good words with which you refer to different aspects of the hostel, such as the staff, the location, the facilities...It was really a pleasure to receive you and we would very much like to do it again sometime.Thank you very much for your visit.

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
Staff very friendly and helpful, and is great for location!
Stayed 7 nights in Nov 2022
Response from Booking Department on Nov 12, 2022
Dear Tom,Thank you very much for his high score and for your words towards our staff and location. We appreciate that you came back to the hostal a second time and we would love to welcome you again.Thank you for your visit.

8/10 Good

Tom

Liked: Cleanliness, staff & service
Very good,and location is great,very Central. A little expensive for Spain as no facilities ie,no fridge, minibar or teamaking facilities.
Stayed 3 nights in Oct 2022
Response from Bookings Department on Oct 12, 2022
Dear Tom,Thank you very much for your high score and for valuing our location so positively.We are a hostel, and although we try to offer you all possible services, it is true that we do not have a minibar or tea service in the rooms. There is a fridge in the kitchen where we prepare the buffet breakfast and we normally make it available to those clients who need to refrigerate an object or food.However, we will take your comment into account to improve.Thank you for your visit. We hope to receive you again.

10/10 Excellent

stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing to say a 'Hostal' in Spain isn't the same as a 'Hostel' in the rest of the world it just means a budget or good value hotel not bunk beds and shared toilets! Anyway the place was really nice with a clean tidy bedroom and it's own bathroom. The staff were also very helpful.
Stayed 2 nights in Jul 2022
Response from Bookings Department on Jul 16, 2022
Dear Stuart, Thank you very much for your comment and for your high score. We appreciate your explanation, which is completely true, and we are very grateful that you value our facilities, cleanliness, and our staff. We would like to receive you again. Thank you for your visit.

10/10 Excellent

Christopher

Stayed 1 night in Apr 2022
Response from Departamento de Reservas on Feb 10, 2024
Estimado Christopher;Muchas gracias por tu 10!, nos alegra muchos saber que tu estancia en el Hostal ha sido placentera y que has disfrutado de una buena experiencia con nosotros.Nos gustaría mucho recibirte de nuevo.Gracias por tu visita.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything a travelling pilgrim needs on a journey
Stayed 1 night in Jan 2022
Response from Departamento de Reservas on Feb 18, 2022
Estimado David; Agradecemos que nos haya otorgado una puntuación tan alta y al mismo tiempo nos alegramos mucho de que haya tenido una buena estancia en el Hostal. Esperamos sinceramente volver a recibirle. Atentamente;

8/10 Good

nigel

Liked: Cleanliness, staff & service, property conditions & facilities
central position 24 hr front desk very clean and smart appearance
Stayed 4 nights in Oct 2021
Response from Bookings Department on Oct 25, 2021
Dear Nigel; We sincerely thank him for his high score, but most of all for his comment. We are sincerely glad that you had such a positive experience with us and that you enjoyed your stay. We hope to see you again. Thanks for your visit.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jul 2021
Response from Bookings Department on Jul 15, 2021
Thanks for the time you have take in order to give us a valoration. It is a pity that you did not enjoy your stay with us, this is our main objective.

8/10 Good

Tim

Santander stopover
La mexicana is a basic yet good quality budget hotel. Its a no frills, value for money option. It is very convenient for bus and train services and so the airport bus dropped me close to the hotel. There are shops and bars in the next street so i didn't have any problems with noise. There is a lift.
Stayed 3 nights in Oct 2020
Response from Bookings Department on Oct 26, 2020
Dear Tim; Thank you very much for your high score and comentary. We hope to receive you again in the Hostal. Thanks to be allowed with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and location
Great service and location. We were given a free upgrade to the top floor with city views and a balcony which was fantastic. Super cozy room. Would stay here again.
View from the balcony
View from the balcony
Small but cozy room
Tiny bathtub
Stayed 1 night in Oct 2020
Response from Bookings Department on Oct 5, 2020
Thank you very much for your hight score and your grate comentary. We hope to receive you again too.

8/10 Good

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Departamento de Reservas on Aug 22, 2020
Estimada Zoe; Gracias por tomarse el tiempo de valorarnos y por la alta puntuación que nos otorga. Agradecemos su visita;

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Departamento de Reservas on Jul 13, 2020
Muchas gracias por su elevada valoración. Esperamos recibirle de nuevo. Atentamente;

10/10 Excellent

Diane, Montréal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it is in the center of the city accessibility is easy near bus station and train Restaurant and store love Santander
Stayed 10 nights in Jan 2020
Response from Bookings Department on Mar 2, 2020
Dear Diane; Thank you very much for your hight rate and your coment. We hope to receive you again. Thanks for your visit.

6/10 Okay

Eric, Barcelona

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for. Therefore, do not expect much. My room was small and you cannot control the AC or heater. My main dislike was a smoke odor in the room when I booked a non-smoking room. The staff was very friendly, though, and the location is pretty good (near restaurants, the main bus station, the cathedral, etc). So, overall... If you are passing just for a day or two and want a cheap hotel... this is for you. Otherwise, check other options.
Stayed 1 night in Jan 2020
Response from Bookings Department on Jan 30, 2020
Dear Eric; If we had warned, we would have changed rooms, it is a non-smoking hostel, but as you will understand there are always insensitive people who do not respect the rules. We are sorry not to share your opinion, the price may be lower at times, which is an opportunity for you, but it is not always the case. This is not just a hostel for short stays, we have people with truly long stays and their experiences with us are excellent. We truly feel that it was not your case.

8/10 Good

Michael

Great Value in Central Santander.
Just one night here following a longer trip. Wanted to be close to the airport bus for the following morning. This is a basic property, nothing wonderful but OK for what I paid. One real positive was that the internet connection was very good.
Stayed 1 night in Jan 2020
Response from Reservations Department on Jan 12, 2020
Thank you very much for your rate and to taken the time to value us. Soon we will make a major reform, we intend to improve a lot. We hope you come back to enjoy what will be a wonderful establishment shortly. Thanks for your visit.

6/10 Okay

Verified traveler

Liked: Staff & service
People very friendly, with 24 hour reception services. I accepted that as a 2 star one could not expect too much, however, the grouting in the bathroom would have significantly been more presentable with a clean. The heating did not work (accept the last day in one section). Not really a problem during the day as mild weather. However, the mornings were cool and it would have helped with drying out some the mould issues and the bath towel. The wifi only worked in the lobby.
Stayed 2 nights in Oct 2019
Response from Bookings Department on Nov 2, 2019
Dear "Anonymous" Thank you, for your good words about the hostal staff. Heating has been running since November 1, the date on which it has been running for almost 50 years. Keep in mind that it is not normal to operate the heating with temperatures exceeding 18 degrees, we all have a commitment to the environment, and remember that you were offered a blanket. The wifi had a small problem, something understandable I think, that is already solved. Thanks for your visit.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location
Very good location and friendly staff but rooms and specially bathrooms need a strong refurbishing.
Stayed 1 night in Aug 2019
Response from Bookings Department on Oct 19, 2019
Thank you for your good words to our staff and to the location of the establishment. Soon we will carry out a structural reform with the objective of modernizing and improving the property. We hope to welcome you again so you can enjoy these improvements. Thanks for your visit.

6/10 Okay

Áurea

Esta bien limpio y la habitación amplia y,está céntrico,lo malo es q no hay donde aparcar el coche ni para dejar la maleta ,eso es lo q tiene estar en el centro ,
Stayed 1 night in Apr 2024
Response from Departamento de Reservas on May 2, 2024
Estimada Áurea;Como bien indica, el estar en el centro implica que se complique el poder aparcar gratuitamente, no obstante, informamos de varios parkings cercanos, algunos con un precio más reducido, y de zonas gratuitas de aparcamiento. Sentimos que este hecho haya propiciado que nos valore con una nota más baja.Esperamos volver a recibirla.Gracias por su visita.

8/10 Good

Nazaret

Stayed 1 night in Feb 2024
Response from Departamento de Reservas on Feb 14, 2024
Estimada Nazaret;Muchas gracias por su alta puntuación. Nos alegra mucho que disfrutase de una buena experiencia, una vez más, en nuestro establecimiento.Nos gustaría mucho volver a recibirles.Gracias por volver.

8/10 Good

Jeremy

Stayed 1 night in Feb 2024
Response from Departamento de Reservas on Feb 7, 2024
Estimado Jeremy;Gracias por tomarse el tiempo de valorarnos y por otorgarnos una buena puntuación. Nos alegra mucho saber que su estancia ha sido satisfactoria.Nos gustaría volver a recibirle.Gracias por su visita.

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena opcion
Stayed 1 night in Dec 2023
Response from Departamento de Reservas on Dec 14, 2023
Estimado Rodrigo;Muchas gracias por su alta puntuación. Nos alegra saber que tuvo, en términos generales, una estanca agradable en el Hostal. Nos gustaría volver a recibirle. Muchas gracias por su visita.

6/10 Okay

Francisco Javier

Traveled with group
Las habitaciones estan arregladas y limpias. El personal de recepcion muy amable. La situacion en pleno centro buenisima
Stayed 5 nights in Nov 2023
Response from Departamento de Reservas on Dec 1, 2023
Estimado Francisco Javier;Gracias por tomarse el tiempo de valorarnos y por sus palabras hacia nuestras habitaciones, personal y ubicación.Nos alegra que en líneas generales, haya disfrutado de una buena estancia.Esperamos volver a recibirle, gracias por su visita.

10/10 Excellent

JESUS MANUEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LA VERDAD QUE MUY BIEN LAS HABITACION Y SU HUBICACION EN LA CIUDAD DE SANTANDER
Stayed 4 nights in Sep 2023
Response from Departamento de Reservas on Oct 14, 2023
Estimado Jesús Manuel;Muchas gracias por otorgarnos la máxima puntuación posible y por valorar en su comentario, nuestra ubicación e instalaciones.Nos alegra saber que disfrutó de una buena estancia y nos gustaría mucho volver a recibirle.Gracias por su visita.

6/10 Okay

Javier

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the clean
Stayed 2 nights in Sep 2023
Response from Booking Department on Sep 27, 2023
Dear Javer;Thank you for share your oppinion with us.On another occasion, let us know during your stay if the cleaning does not seem correct, we will review it and solve it immediately.Thank you for your visit.

6/10 Okay

marco

Traveled with group
Liked: Cleanliness
Cammino lebaniego
Albergo io posizione centralissima vicino al porto, alla stazione ferroviaria ed alla stazione degli autobus. Personale cordiale. Struttura datata ma pulita. Camera piuttosto piccola e con un bagno minuscolo. Prezzo piuttosto elevato per questa sistemazione.
Stayed 1 night in May 2023
Response from Reparto Accoglienza on Jun 16, 2023
Caro Signore;Siamo spiacenti che la tua opinione non rifletta che hai goduto di un soggiorno migliore presso l'ostello. Sebbene tu abbia buone parole per la nostra posizione e il personale, avremmo voluto che altri aspetti fossero ugualmente di tuo gradimento.Vorremmo darti il bentornato e cercare di migliorare la tua esperienza con noi.Grazie per la tua visita.

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Departamento de Reservas on May 14, 2023
Estimada Alexandra;Muchas gracias por su alta valoración! Nos alegra saber que disfrutó de una buena estancia en el Hostal y nos gustaría mucho volver a recibirla. Gracias por su visita.

10/10 Excellent

marco

Stayed 1 night in May 2023
Response from Departamento de Reservas on May 7, 2023
Estimado Marco;Muchas gracias por su 10!! Nos alegra saber que disfrutó de una buena estancia en el Hostal y que tuvo una buena experiencia. Esperamos volver a recibirle. Gracias por su visita.

10/10 Excellent

Luis Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La situación
Stayed 1 night in Apr 2023
Response from Departamento de Reservas on Apr 6, 2023
Estimado Luis Ramón;Gracias por su alta puntuación;Nos alegra saber que ha tenido una buena estancia con nosotros, y disfrutó de la experiencia.Esperamos volver a recibirle.Gracias por su visita.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy amable la persona que me atendió. Hostal con buena limpieza, muy bien ubicado. Recomendación si duda alguna.
Stayed 2 nights in Mar 2023
Response from Departamento de Reservas on Apr 1, 2023
Muchas gracias por su alta puntuación y por su comentario. Nos alegra saber que disfrutó de su estancia con nosotros y que se sintió bien por la atención recibida por nuestro personal, por la limpieza de las habitaciones y por la ubicación del establecimiento.Gracias por aseverar que nos recomendará y por visitarnos.Esperamos volver a recibirle.

10/10 Excellent

GABY

Stayed 1 night in Jan 2023
Response from Departamento de Reservas on Jan 26, 2023
Estimado GABY;Muchas gracias por su 10!, nos alegra saber que ha tenido una experiencia tan positiva en el Hostal, ese es nuestro objetivo desde el momento en que nuestros huéspedes llegan al establecimiento y nos sentimos muy bien al saber que lo conseguimos en su caso.Nos gustaría mucho volver a recibirle.Gracias por su visita.

10/10 Excellent

Trond

Liked: Cleanliness, staff & service, amenities
Enkelt og billig hotell i 5. etasje. Litt vanskelig å finne. Godt skiltet, men tok litt tid før jeg forstod at resepsjonen lå o 5. etasje.Meget hyggelig betjening.
Stayed 1 night in Nov 2022
Response from Bookingavdeling on Nov 11, 2022
Kjære herr Tron;Tusen takk for at du tok deg tid til å rangere oss og for din høye poengsum, vi har skilting i heisen som indikerer resepsjonsetasjen (3. etasje), ellers, når du går inn i portalen er det en knapp der det står Hostal for å kommunisere med resepsjon i tilfelle du trenger det.Vi håper å ønske deg velkommen igjen. Takk for dine ord til tjenesten vår og selvfølgelig for besøket ditt.

10/10 Excellent

Marienel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Bookings Department on Feb 18, 2022
Dear Marienel; Thank you very much for the hight score you provided us with. We´re glad to know you had a grate experience in the hostal and we hope to receive you again in the future. Yours faithfully;

10/10 Excellent

Jose Luis Rojo de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel central, parfait pour un court séjour.
Stayed 1 night in Oct 2021
Response from Service réservation on Oct 17, 2021
Cher José Luis Rojo; Merci pour votre score élevé et d'avoir partagé votre opinion avec nous. Ce fut un plaisir de vous accueillir, nous espérons recommencer. Merci pour votre visite.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ce que j'ai le plus apprécié, c'est les gens qui travaillent à la réception, et qui servent le petit déjeuner. Ils (et elles) sont fins! Aussi le petit déjeuner est bon et généreux. La rue dehors était un peu trop bruyant la nuit, mais ce n'est pas la faute de la gestion de l'hôtel.
Stayed 5 nights in Sep 2021
Response from Service réservation on Oct 2, 2021
Cher Monsieur David; Merci beaucoup pour vos bons mots envers les réceptionnistes de l'hostal. Nous vous remercions en votre nom. Nous sommes heureux que vous ayez apprécié le petit-déjeuner. Nous espérons vous accueillir à nouveau et nous vous garantissons que vous nous avez rendu visite. Service réservation

6/10 Okay

Alessio

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sufficiente
Camere strette e letti piccoli. Accoglienza ok, colazione ok. Parcheggio vicino ma caro serve scaricare prima di usarlo la app
Stayed 1 night in Aug 2021
Response from Ufficio prenotazioni on Aug 28, 2021
Caro Alessio; Pensiamo che ti sia piaciuta una buona stanza, il letto non è esattamente piccolo, né la stanza è stretta, pensa che sei stato in un ostello. Sì, è necessario scaricare un'applicazione prima di ottenere un prezzo che difficilmente troverai nel centro di un'altra grande città per il parcheggio 24 ore. Grazie per aver valutato la nostra accoglienza e colazione. Speriamo di rivederti.

6/10 Okay

Andres

Liked: Room comfort
Disliked: Property conditions & facilities
Excelente ubicación
Muy bien situado, en el centro. Pero el estado de las instalaciones muy deteriorado. Necesita urgentemente un "buen lavado de cara". En cuanto al personal un notable ALTO
Stayed 2 nights in Aug 2021
Response from Departamento de Reservas on Aug 12, 2021
Estimado Andrés; Gracias por el tiempo que se ha tomado en valorarnos. Nos alegra que haya disfrutado de nuestra ubicación y agradecemos sus buenas palabras hacia el personal del establecimiento. La gran mayoría de las zonas comunes y habitaciones han sido ya renovadas en los 2 años que llevamos gestionando el establecimiento, varios baños han sido renovados también. Seguiremos en la misma línea con la intención de satisfacerles a ustedes, nuestros clientes. Gracias por su visita.