When we arrived at the hotel and checked in, we located our room and were disappointed, as the room was in a different wing of the hotel which was unlike the plush reception area. The room resembled an apartment more than a room in a four star hotel. From the picture provided via Expedia, we expected a luxurious suite, but were met with a room with one double bed and a large living room with a sofa bed and camp bed. The room was spacious, but felt very bare and was in need of some superficial upgrades. After speaking the hotel manager, who was very helpful, we were shown into another room in the same wing, but it was the same. The manager then offered us a room in the main hotel, which came with a extra charge. This room was what we had expected to have been allocated in the first place!
One problem with staying in the main hotel is the loud entertainment at night, the sound seemed to penetrate the room, even though it’s a block building!
That being said, the food and staff cannot be faulted and we thoroughly enjoyed our week at Occidental Lanzarote Playa. We hope to return again in the future.