The Flats Vacations

Staff were very friendly and helpful. Room was very clean.

Outstanding property for dog-travellers. Would do the Bungalows again, how many hotels have this much outdoor walking area?

Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for: 1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own. 2. One of the chairs by the "mini library" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room. 3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, "alrighttt what's going on here" 4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages. Overall, it was a nice getaway.

The front desk was very helpful.

Highly recommend this hotel. The attentiveness and level of service from the staff throughout was excellent. The room was large, well appointed and very clean. Manuel in the gold lounge went out of his way and was so nice and the door / porters were equally helpful. Stayed for business meetings in Century City and was pleasantly surprised by the mall one block over with plenty of dining options and good shopping. Thank you Fairmont Century City.