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Reviews of Holiday Inn Tyler-Conference Center, an IHG Hotel

3 out of 5
Holiday Inn Tyler-Conference Center, an IHG Hotel
5701 S Broadway Ave, Tyler, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 587 reviews" "
Rating 8 - Good. 151 out of 587 reviews" "
Rating 6 - Okay. 49 out of 587 reviews" "
Rating 4 - Poor. 24 out of 587 reviews" "
Rating 2 - Terrible. 19 out of 587 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in May 2024
Response from Shellie on May 14, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Dynnara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located the only improvement i would advise is more lighting in the halls. better parking as well
Stayed 1 night in Apr 2024
Response from Shellie on Apr 22, 2024
Thank you for staying with us during your time in Tyler. We are happy that you enjoyed your stay! Please come back to see us again soon!

6/10 Okay

Elaine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not up to holiday inn standards
Stayed 2 nights in Apr 2024
Response from Shellie on Apr 22, 2024
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff. Clean rooms & comfortable beds
Stayed 1 night in Apr 2024
Response from Shellie on Apr 22, 2024
Thank you for staying with us during your time in Tyler. We are happy that you enjoyed your stay! Please come back to see us again soon!

10/10 Excellent

Eleanor

Stayed 1 night in Apr 2024
Response from Shellie on May 14, 2024
Thank you for staying with us during your time in Tyler. WE hope to see you again soon!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shellie on Apr 11, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Jesse

Stayed 2 nights in Mar 2024
Response from Shellie on Apr 29, 2024
Thank you for staying with us during your time in Tyler! We hope to see you again soon!

4/10 Poor

Laronda

Stayed 2 nights in Apr 2024
Response from Shellie on Apr 29, 2024
Thank you for staying with us during your time in Tyler.

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Shellie on Apr 11, 2024
Thank you for staying with us during your time for in Tyler. We hope to see you again soon!

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet
Stayed 1 night in Apr 2024
Response from Shellie on Apr 5, 2024
Thank you for staying with us during your time in Tyler. We hope you will come back to see us again soon!

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and most importantly, quiet. The rooms did not smell of smoke or other nasty grimy body smells. Will definitely try again!
Stayed 1 night in Mar 2024
Response from Shellie on Mar 15, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and convenient to shopping all along S Broadway. Walkable to several dining options.
Stayed 1 night in Mar 2024
Response from Shellie on Mar 15, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Betty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall
Stayed 1 night in Mar 2024
Response from Shellie on Mar 7, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

John

Excellent
Stayed 1 night in Feb 2024
Response from Shellie on Feb 22, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

6/10 Okay

Mark S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Holiday Inn Disappointment.
Went for overnight stay in Tyler for a Valentine’s night out. Stayed at Holiday Inn Convention Center. Will try to stay polite. The hotel is more suited for work crews, as was who mostly was there. Parking lot was full of pot holes so parking was a bit of an adventure. Check in was quick and efficient. Staff was very polite. Had requested in advance, a room on a higher floor (we were put on the 2nd). Told all the higher floor were booked. Only cars on the lot were work trucks, and not many of them. Received keys, breakfast passes and WiFi code and told where the elevator’s were and off we went. It was a maze without a map. And then trying to figure out how to get out other than the front entrance was exciting. No comment on food or bar as we had dinner reservations elsewhere. Ah! The positive’s. The room was very clean and did not have a musky smell. As for price, great for a Convention Center, until you arrive. Same price better hotel. Do not recommend for families.
Stayed 1 night in Feb 2024
Response from Shellie on Feb 22, 2024
Thank you for your feedback! We are the largest hotel in Tyler and we do have varied client base. We appreciate everyone that chooses to stay with us. Thank you for being our guest.

10/10 Excellent

Maria

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shellie on Feb 10, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean comfy room
Stayed 2 nights in Jan 2024
Response from Shellie on Feb 10, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Room was clean and bed was very comfortable.
Stayed 1 night in Jan 2024
Response from Shellie on Jan 24, 2024
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

2/10 Terrible

Nikki

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not impressed
Well we rented a double queen room, one of the beds was broken. The room wasn’t cleaned the best and there were hairs on the floor. The vent pushing out air was so loud it sounded like I had my ear up to the turbines of a plane. The water in the bathroom sink got so hot my son burnt himself while trying to wash his hands. The encounters that I had with the girl at check in was less than delightful, she made it very apparent that me asking for a lower level room since I had a pet with me was a huge inconvenience.
Stayed 1 night in Jan 2024
Response from Shellie on Jan 24, 2024
Thank you for staying with us during your time in Tyler. I don't show that any of that was reported during your stay, so I will have a training session with the front desk. Thank you for your feedback.

10/10 Excellent

Chawanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shellie on Jan 10, 2024
Thank you for staying with us during your time in Tyler! We hope to see you again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shellie on Jan 3, 2024
Thank you for staying with us during your time in Tyler. Happy New Year!

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Shellie on Jan 3, 2024
Thank you for staying with us during your time in Tyler. Happy New Year!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Shellie on Dec 26, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon! Happy Holidays!

6/10 Okay

Laura

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Shellie on Jan 3, 2024
Thank you for staying with us during your time in Tyler. Happy New Year!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish they would bring back brunch
Stayed 1 night in Dec 2023
Response from Shellie on Dec 26, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon! Happy Holidays! Hopefully brunch will be back in 2024.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great!
Stayed 1 night in Dec 2023
Response from Shellie on Dec 26, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon! Happy Holidays!

2/10 Terrible

Edward

Business traveler
Liked: Amenities
Stayed 6 nights in Dec 2023
Response from Shellie on Dec 21, 2023
Thank you for staying with us during your time in Tyler. Happy Holidays!

10/10 Excellent

Brittni

Stayed 2 nights in Dec 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon !

10/10 Excellent

LeAnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. The staff was very helpful.
Stayed 1 night in Nov 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

10/10 Excellent

Erick, NAPLES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

10/10 Excellent

Aubrey

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

10/10 Excellent

Terri

Stayed 4 nights in Nov 2023
Response from Shellie on Dec 21, 2023
Thank you for staying with us during your time in Tyler. Happy Holidays!

10/10 Excellent

Arely

Stayed 1 night in Nov 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

8/10 Good

LaTrina

Liked: Cleanliness, staff & service, property conditions & facilities
Dining and shopping options were within walking distance.
Stayed 1 night in Oct 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

10/10 Excellent

Kenny

Stayed 1 night in Nov 2023
Response from Shellie on Dec 4, 2023
Thank you for staying with us during your time in Tyler. Happy Holidays to you!

10/10 Excellent

STEVEN

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Shellie on Oct 30, 2023
Thank you for staying with us during your time in Tyler. We hope you will come back to see us again soon!

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shellie on Oct 30, 2023
Thank you for staying with us during your time in Tyler. We hope you will come back to see us again soon!

10/10 Excellent

Shenicka

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I will be back
Stayed 2 nights in Oct 2023
Response from Shellie on Oct 23, 2023
Thank you for staying with us during your time in Tyler. We hope you will come back to see us soon1

10/10 Excellent

James, FORT WORTH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff attentiveness
Stayed 1 night in Oct 2023
Response from Shellie on Oct 19, 2023
Thank you for staying with us during your time in Tyler! We hope to see you again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable bd.
Stayed 1 night in Oct 2023
Response from Shellie on Oct 19, 2023
Thank you for staying with us during your time in Tyler! We hope to see you again soon!

10/10 Excellent

felecia

Stayed 1 night in Oct 2023
Response from Shellie on Dec 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us again soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great employees!
It was a great stay. I had difficulty with my door key, but an employee helped me open my door. Much appreciated!
Stayed 1 night in Oct 2023
Response from Shellie on Oct 19, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Cyndi

Traveled with family
Very nice
Stayed 1 night in Oct 2023
Response from Shellie on Oct 19, 2023
Thank you for staying with us during your time in Tyler. Please come back to see us soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, short drive to downtown.
Stayed 1 night in Oct 2023
Response from Shellie on Oct 19, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Kacey

Stayed 1 night in Oct 2023
Response from Shellie on Oct 19, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon!

10/10 Excellent

Pauline

Business traveler
Stayed 1 night in Oct 2023
Response from Shellie on Oct 19, 2023
Thank you for staying with us during your time in Tyler. We hope to see you again soon!