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Best Western Premier Alsterkrug Hotel

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Luxury
4.5 star property
8.8

Excellent

Serene sanctuary near Hagenbeck Zoo

Friendly staff create a warm atmosphere at this full-service spa hotel with modern facilities. Two onsite restaurants offer lovely breakfast buffets with excellent selections. Guests can unwind in the sauna before returning to their beautiful, well-appointed rooms.

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 42 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Uncovered self parking fee: EUR 8 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 42 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Frequently asked questions

Is Best Western Premier Alsterkrug Hotel pet-friendly?

Yes, Best Western Premier Alsterkrug Hotel allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Best Western Premier Alsterkrug Hotel?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Best Western Premier Alsterkrug Hotel on Jun 14, 2026 start from $135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 8 per day. Limited spots are available.

What time is check-in at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Premier Alsterkrug Hotel?

Check-out is at 11 AM. Late check-out is available for EUR 40 (subject to availability).

Where is Best Western Premier Alsterkrug Hotel located?

Located in Hamburg-Nord, this luxury hotel is within 6 mi (10 km) of Hagenbeck Zoo, Hamburg Messe and Congress, and Hamburg City Hall. Reeperbahn and St. Pauli Piers are also within 6 mi (10 km). Alsterdorf U-Bahn is 15 minutes by foot and Lattenkamp U-Bahn is 23 minutes.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 172 out of 352 reviews
Rating 8 - Good. 136 out of 352 reviews
Rating 6 - Okay. 31 out of 352 reviews
Rating 4 - Poor. 8 out of 352 reviews
Rating 2 - Terrible. 5 out of 352 reviews

Reviews

Verified

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with a very good restaurant.
Stayed 27 nights in Jun 2025
Verified

10/10 Excellent

Gert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to airport. Easy access to public transportation.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Shun-Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet even near to airport, and free parking : )
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Mette

Liked: Property conditions & facilities, room comfort

Excellent reception

Excellent service at the reception- so helpful and friendly. Nice breakfast and good choice of food. The room good as well. I will stay here again. The area quite boring, but it was close to my work office.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant experience

Pleasant hotel with normal-sized room. Comfortable bed, modern, clean bathroom, and everything was clean and well-maintained. Despite being on the street side, our room was extremely quiet. The staff was friendly and efficient. We were visiting family so we didn’t spend much time there and didn’t have any meals there, but it was all quite pleasant!
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Rebekah

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and comfortable, paid for our parking, paid the pet fee. All good until I get up at 4:30 am to take a shower, no hot water. My husband goes to the FD had clerk go to another room to try the water and still no hot water. My husband was told it would be a couple hours before the person who handles that came in. In the end we had hot water 15 mins before leaving, which was good. Apparently they turn off the water heater at night? The clerk says it has happened around the 4am time before.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Mette

Liked: Staff & service, property conditions & facilities, room comfort

Perfectly situated for my office

Very nice hotel which is perfect situated considering my office is within walking distance. Lovely breakfast and restaurant- both highly recommended. The rooms are nice, but I had trouble to sleep this time as there was a constant noise from the washing machines during all night. The cleaning in the room could be better. It was quite superficial; my lenses on the night table were still there after 2 days. Furthermore I used the small body lotion but never got another one. The personnel is very nice and professional. I will definitely stay there again.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Benedikt

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ximena

This place was great! The room was clean and comfortable, and the location is perfect—very close to the airport, with a bus stop right in front of the hotel. The front desk staff were incredibly nice and helpful
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms, close to airport.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

Very helpful staff, excellent restaurant, comfortable and clean room. Above average all around! Stayed for one night to be close to airport for an early morning departure. Would highly recommend.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Espen

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022
Verified

6/10 Okay

johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good. Quiet neighboorhood and easy to reach the city center. However parking was bad and the breakfast was VERY expensive
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Roswita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Restaurant!

Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Horst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort

HAMBURG

Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities

Good service, poor wifi

+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was road construction all down the street in front of the building. Not much that they can do about that!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Matthias

Liked: Cleanliness, amenities, property conditions & facilities
Es war alles perfekt
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities
Alles Top!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Yasushi

Liked: Cleanliness, amenities, property conditions & facilities
良かったです。
Stayed 2 nights in Jan 2026