“There was no one at the front desk when I arrived and I had to wait 20 to 30 minutes for somebody to come up to assign me a room.
Once I entered that room, I found 3 cockroaches on the carpet inside the room.
I went back to the front desk and the same person that checked me in was not there anymore, the young female had left for the night and there was a young male. that did not know how to operate the computer system to find me another room.
So I went ahead and cancel the reservations through……
“The evening clerk couldn’t be bothered from her phone to look for cart or assist with me getting my luggage to my room for myself & my husband who is handicapped!”