“We booked and paid for our room four months ago. We arrived at approximately 3:40 p.m. only to be told that there would be a $15 fee for early check-in and that our room wasn’t ready anyway. Nor would it be ready at the actual check-in time of 4:00 p.m. When would it be ready? No idea. Ignore the fact that their policy states late charges depend on availability BEFORE 3:00 p.m. We were there well after that. Why would our room not be ready at check-in time?? You took our money four months……
“We booked and paid for our room four months ago. We arrived at approximately 3:40 p.m. only to be told that there would be a $15 fee for early check-in and that our room wasn’t ready anyway. Nor would it be ready at the actual check-in time of 4:00 p.m. When would it be ready? No idea. Ignore the fact that their policy states late charges depend on availability BEFORE 3:00 p.m. We were there well after that. Why would our room not be ready at check-in time?? You took our money four months……
Thomas