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Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 442 out of 995 reviews
5 - Excellent 44%
Rating 4 - Good. 354 out of 995 reviews
4 - Good 36%
Rating 3 - Okay. 114 out of 995 reviews
3 - Okay 11%
Rating 2 - Poor. 49 out of 995 reviews
2 - Poor 5%
Rating 1 - Terrible. 36 out of 995 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

3.6/5

Eco-friendliness

1/5 Terrible

Traveled with family
Disliked: Staff & service
Staff is incapable of handling problems caused by patrons. Never saw any security patrolling cooriders, elevators or outside premises. Drunks in the hallway and children running up and down coriders and playing on the elevators is unacceptable
Stayed 3 nights in Jul 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Jul 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful; neighbors were noisy and they immediately changed rooms for us. Snacks at refreshment bar were extremely pricey - bring your own water and snacks!!
Stayed 1 night in Jun 2022

2/5 Poor

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to my destination since I booked a hotel for one night the day before my college graduation. Didn’t like the staff at the front desk at all. Don’t take you serious if your just another youthful face. Two ladies were at the front desk the afternoon I arrived and I never once saw them have a smile on their face, whatever their names were since I just don’t remember. Also one of them walked away as I was asking her a question and she didn’t even respond when she went to the floor I was staying on, because I needed help with something. Ladies at the front need to improve on customer service and came off just rude when dealing with me. Also, my only complain about my room was in the bathroom the lights automatically shut off every 15-20 minutes was seriously annoying, even if your are moving in there. Never had a room in any hotel come with that feature. If I ever end up needing to go to Bakersfield again for any reason and I need to book a stay at a hotel, I’ll probably just book my stay at another hotel. Haven’t traveled in a while and the staff was just incredibly disappointing.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean hotel and friendly staff. Pool and hot tub overwhelmed with chlorine.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great will be staying here again!
Stayed 2 nights in May 2022

4/5 Good

Traveled with partner
Liked: Staff & service, property conditions & facilities
I didn’t like the indoor pool. Would have preferred an outdoor one.
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looked great inside and out, and all of the staff were friendly and very helpful. I also enjoyed my cooked-to-order breakfast.
Stayed 1 night in Apr 2022

2/5 Poor

Traveled with family
Disliked: Amenities, property conditions & facilities
Pool did not look clean and was in door. The heating was not working and spa was not working. Hallway carpet looked out dates and stained.
Stayed 2 nights in Apr 2022