“Due to the lack of experience of the front desk clerks our check in took longer than usual and we still did not get what we had requested on the reservation. There was no soap or shampoo, bottles were completely empty. TV did not work so we had to have the girl from the front desk to come up and figure out what was wrong. Very disappointed that such a hotel as Aloft would not have a microwave to heat our leftovers from the restaurant we had eaten at earlier. There were no breakfast choices……
“Me tocó la habitación justo enfrente del elevador, así que no dormí muy bien pues cada que se abría y se cerraba sonaban campanas y diferentes timbres.”
“I’ve been to different Comfort Inn’s this past month but this one is the worst so far. The room smells musty and the carpet is old and dingy. The shower is the one that bothers me the most, the flow is beyond slow that took forever to rinse off the shampoo off my short hair. Breakfast is average, powdered eggs, sausage is ok but another worst is their coffee. You cannot blame it to the water in Lubbock bc the coffee I had in different places was good. Toilet paper quality is poor. I won’t……
“I love this hotel because of the cleanliness and the breakfast. The mattress was great too! The staff was friendly, kind, and helpful. I had stayed at this hotel before and enjoyed it so much, I decided to stay two extra nights! I did discover that my key did not work the first night. It turns out that if your phone is next to the key, it will deactivate your key. Keep your hotel key separate from your phone. When I returned from an evening out, I always went to the front desk to activate it. My……
“The stay was amazing, kitchen in hotel was so practical for the stays. Ms. Tracy was phenomenal and attentive. Breakfast was great and area was great to dine in. Rooms were clean, kitchen was equipped, workout room was great, great equipment. Very thoughtful to have a water filter dispenser in gym. I didn’t utilize the laundry area but saw people going in and out washing. Swimming pool was well maintained. Would have loved the Grill to be working. Over all fantastic place to stay.”