More like a three star hotel
Posted Sep 30, 2016
The room was stark and bare. Not even a floor length mirror, iron or room service menu was in the room. For $275 euros per night! Which is surprising as the hotel is so close to the EU commission (probably the main thing going for it). Nothing on the walls, not even art. The entire room felt really sterile. Couldn't wait to check out.
Both check in and check out processes were disorderly. Staff seemed to be in a bad mood from the start and couldn't find my Expedia reservation and on checkout overcharged me for the room and even though I showed them my Expedia reservation on my phone kept the higher price.
Restaurant attendant/chef lady was very unpleasant and seemed in a bad mood too; it seemed that she was upset to be asked questions or that someone would want to get breakfast before 7am. Breakfast only starts at 7am although hotel is located in a business area. Hotel should consider starting breakfast earlier or have takeaway bags readily available for guests who leave earlier. This is supposed to be a four star hotel so that wouldn't be unreasonable. Also four star hotels usually try to please their guests but the hotel staff that I ran into just seemed generally annoyed at guests, except for one East Asian woman who was pleasant.