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"The hotel itself is an impressive building, but it is clearly in need of renovation. We stayed in an outside room (No. 17), which felt quite dated and would benefit from some updating. During our stay, there was an unpleasant sewage smell coming from the bathroom, which was disappointing. The room was also very warm, and adjusting the radiator thermostats didn’t seem to have any effect. As a result, we had to open the window, but this meant dealing with constant noise from the busy road outside, which made it difficult to sleep. On the positive side, there were plenty of parking spaces available, and the staff were very friendly and welcoming."

"Really nice stay, reasonable price and in a nice location."

"Very helpful staff particularly going the extra mile to provide gluten free breakfast"

"The food and the staff where great "

"Value for money, good amenities parking, local shops. The staff were very friendly and helpful especially Blessing. The hotel was clean, warm and well presented."

"Great location and rooms. The bar area / breakfast area is really special. A great breakfast but could do with the option of being able to pay for better coffee as an option. Will definitely stay again. "

"We had a fantastic stay here to celebrate my Wife's birthday. Hotel is located really close to all Malvern facilities like the theatre, shopping, evening entertainment and access to the hills. We booked the "delixe apartment" but internally atvthe hotel this is known as the "Hideaway" It is actually a 3 bedroom apartment with beautiful period features like dormer windows bit the important elements have been lovingly refurbished recently. Beautiful master bedroom with comfy bed, quality bedding, modern shower room with rainfall power shower, separate modern toilet, beautiful lounge area and a fridge and tea and coffee facilities. Sweets and chocolates along eith biscuits were left in the room too. The apartment is at the very top of the 150 year old building and offers views across the hills. The staff we met at the hotel seemed genuinely interested in making our stay a positive one, wishing my wife a happy birthday, giving advice for bars and restaurants in the area, detailing walking routes across the hills and allowing us to use the small onsite car park. Breakfast is lovely and ordered from a menu but the times are quite prompt and early, especially for a weekend with a 9.30 finish and 9am on weekdays. I understand a family run hotel wants to focus the breakfast period but some guests will find (and did find) it a struggle to make it on time! Cooked Breakfast consisted of good quality, i assume, local ingredients, with some nice home made muesl. We will return."

"No hot water and when we arrived (it had clearly been an issue as we heard other guests talk about it) no one mentioned it. Someone from our party went to ask reception and they were very dismissive. The next day still no hot water, I understand they couldn’t have fixed it there and then but they could if been proactive is telling us and offering to try and fix it."

"I loved our stay. Friendly staff and very tasty breakfast. "