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Overview of Hotel Laguna Bacalar

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/Patio

Hotel Laguna Bacalar

3 out of 5
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationCenote Cocalitos12 min walk
    Popular LocationMunicipal Spa of Bacalar7 min drive
    Popular LocationFort of San Felipe11 min drive
    AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)35 min drive

Choose dates to view prices

Triple Room, Multiple Beds (With Fan)

No guest room rating
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Standard two beds with fan

No guest room rating
  • Lagoon view
  • Sleeps 4
  • 2 Twin Beds

Triple Room, Multiple Beds (With A/A)

No guest room rating
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Standard two beds with A/A

No guest room rating
  • Lagoon view
  • Sleeps 4
  • 2 Twin Beds

About this area

Bacalar

Located in Bacalar, Hotel Laguna Bacalar is in a regional park and by the sea. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. With scuba diving and snorkeling nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Cenote Cocalitos - 12 min walk
  • Municipal Spa of Bacalar - 7 min drive
  • Canal de los Piratas - 7 min drive
  • Fort of San Felipe - 11 min drive
  • Laguna Bacalar Ecological Park - 13 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive

Restaurants

  • Cenote Azul — 19 min walk
  • NAO Japanese Fusion Bacalar — 6 min drive
  • Damajuana Mezcaleria Bacalar — 6 min drive
  • El Manatí — 7 min drive
  • Enamora — 7 min drive

About this property

Hotel Laguna Bacalar

3-star hotel, walk to Lake Bacalar
Along with a restaurant, this hotel has an outdoor pool and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, concierge services, and dry cleaning. All rooms are individually decorated and offer room service and ceiling fans. Other amenities available to guests include furnished balconies, safes, and showers.
Hotel Laguna Bacalar offers 34 accommodations with complimentary toiletries and ceiling fans. Rooms open to furnished balconies. Each accommodation is individually decorated. Business-friendly amenities include desks and safes. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Continental breakfast available for a fee daily
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Boat tours
  • Canoeing
  • Ecotours
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Sailing

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Rooftop terrace

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Free toiletries
  • Shower

Outdoor space

  • Furnished balcony

More

  • Desk
  • Individually decorated
  • Iron/ironing board (on request)
  • Safe

See similar properties

Policies

Check-in

Check-in from 3 PM - 10 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar

Frequently asked questions

Can I cancel my reservation for free at Hotel Laguna Bacalar and receive a full refund?
Yes, Hotel Laguna Bacalar offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Laguna Bacalar cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Laguna Bacalar have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.
Is Hotel Laguna Bacalar pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Laguna Bacalar?
This property doesn't offer parking.
What time is check-in at Hotel Laguna Bacalar?
Check-in is from 3 PM - 10 PM.
What time is check-out at Hotel Laguna Bacalar?
Check-out is at noon.
Where is Hotel Laguna Bacalar located?
Situated by the sea, this hotel is within 1 mi (2 km) of Cenote Cocalitos and Lake Bacalar. Laguna Bacalar Ecological Park is 2.2 mi (3.6 km) away.

Overall score and ratings

2.9
Rating 5 - Excellent. 36 out of 315 reviews
5 - Excellent 11%
Rating 4 - Good. 62 out of 315 reviews
4 - Good 20%
Rating 3 - Okay. 93 out of 315 reviews
3 - Okay 30%
Rating 2 - Poor. 73 out of 315 reviews
2 - Poor 23%
Rating 1 - Terrible. 51 out of 315 reviews
1 - Terrible 16%

3.1/5

Cleanliness

3.0/5

Staff & service

3.1/5

Amenities

2.5/5

Property conditions & facilities

2/5 Poor

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great view. Hotel very run down. Did not even have hot water.
Stayed 2 nights in Feb 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness
View to the lake is spectacular. Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .
Stayed 6 nights in Jan 2020

4/5 Good

Liked: Staff & service
Stayed 2 nights in Jan 2020

2/5 Poor

Traveled with family
Disliked: Staff & service, property conditions & facilities
LIKED: It is placed in a very good spot DIDN'T LIKE: The staff celebrated a christmas party on the hotel premises (there is no room for this kind of parties) which was loud and extended up until 4am; The place is falling apart in pieces - way too old and is not being maintained; The room was not as clean as I would have expected
Stayed 2 nights in Dec 2019

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel Laguna de Bacalar se encuentra muy bien ubicado, con una excelente atención y un buen servicio para realizar el tour de la Laguna de siete colores y visitar los cenotes de la misma.
Stayed 1 night in Dec 2019

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