Hotel Laguna Bacalar

Photo gallery for Hotel Laguna Bacalar

Primary image
Sailing, kayaking, motor boating, rowing
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Hotel Laguna Bacalar

Hotel Laguna Bacalar

3.0 star property
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Pool
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930

Explore the area

  • Popular LocationLake Bacalar1 min walk
  • Popular LocationCenote Cocalitos12 min walk
  • Popular LocationMunicipal Spa of Bacalar4 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)35 min drive

Choose dates to view prices

About this area


Located in Bacalar, Hotel Laguna Bacalar is in a regional park and by the sea. Fort of San Felipe is a local landmark, and the area's natural beauty can be seen at Cenote Cocalitos and Lake Bacalar. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property.

What's nearby

  • Lake Bacalar - 1 min walk
  • Cenote Cocalitos - 12 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Canal de los Piratas - 9 min drive
  • Fort of San Felipe - 11 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive


  • Nixtamal - 3 min drive
  • NAO Japanese Fusion - 4 min drive
  • Mr. Taco - 4 min drive
  • El Pejelagarto - 4 min drive
  • Kai Pez - 5 min drive

About this property

Hotel Laguna Bacalar

3-star hotel near Lake Bacalar
Along with a restaurant, this hotel has an outdoor pool and a bar/lounge. Other amenities include a rooftop terrace, concierge services, and dry cleaning.
Hotel Laguna Bacalar offers 34 accommodations with complimentary toiletries and ceiling fans. Rooms open to furnished balconies. Each accommodation is individually decorated. Business-friendly amenities include desks and safes. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Parking and transportation

  • No onsite parking available

Food and drink

  • Continental breakfast available for a fee daily
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Boat tours
  • Canoeing
  • Ecotours
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Sailing

Family friendly

  • Laundry facilities
  • Outdoor pool


  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance


  • Garden
  • Rooftop terrace


  • Designated smoking areas (fines apply)

Room amenities


  • Ceiling fan


  • Free toiletries
  • Private bathroom
  • Shower

Outdoor space

  • Furnished balcony


  • Desk
  • Individually decorated
  • Iron/ironing board (on request)
  • Safe

See similar properties



Check-in from 3 PM - 10 PM
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 40 out of 327 reviews
5 - Excellent 12%
Rating 4 - Good. 64 out of 327 reviews
4 - Good 20%
Rating 3 - Okay. 95 out of 327 reviews
3 - Okay 29%
Rating 2 - Poor. 74 out of 327 reviews
2 - Poor 23%
Rating 1 - Terrible. 54 out of 327 reviews
1 - Terrible 17%




Staff & service




Property conditions & facilities



5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place
Stayed 2 nights in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service, room comfort
We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.
Stayed 1 night in Feb 2022

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.
Stayed 1 night in Jan 2022

3/5 Okay

Traveled with group
Liked: Cleanliness, staff & service
Excelente vista, poco viejo el hotel.
Todo excelente. Un poco viejo el hotel pero es de los primeros en Bacalar. Excelente vista de la Laguna. Pero le falta aire acondicionado y renovar sus instalaciones
Stayed 1 night in Nov 2021

1/5 Terrible

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

2/5 Poor

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great view. Hotel very run down. Did not even have hot water.
Stayed 2 nights in Feb 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness
View to the lake is spectacular. Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .
Stayed 6 nights in Jan 2020

4/5 Good

Liked: Staff & service
Stayed 2 nights in Jan 2020

2/5 Poor

Traveled with family
Disliked: Staff & service, property conditions & facilities
LIKED: It is placed in a very good spot DIDN'T LIKE: The staff celebrated a christmas party on the hotel premises (there is no room for this kind of parties) which was loud and extended up until 4am; The place is falling apart in pieces - way too old and is not being maintained; The room was not as clean as I would have expected
Stayed 2 nights in Dec 2019

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel Laguna de Bacalar se encuentra muy bien ubicado, con una excelente atención y un buen servicio para realizar el tour de la Laguna de siete colores y visitar los cenotes de la misma.
Stayed 1 night in Dec 2019