The staff at the counter are always rude and never smile. She treated me like a 3rd world prisoner because I had some questions about room service. Never said thank you to me for staying there or anything suggesting that she was appreciative of our business. We stay here every week but decided after this stay to switch starting next week.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Thanks, Jeremy. We so apologize that you experienced this with our Front Desk, and will definitely take this as a training issue. However, more importantly, we appreciate that you have stayed with us every week, and hope that you'll continue to do so. We don't think there are any stupid questions, and know that every hotel handles in room dining differently. You are always welcome at Hyatt Regency Dallas and we hope to welcome you back soon.