Ratings based on 2,592 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi, Tx.

Luxury hotel in downtown Dallas

Posted Mar 28, 2017
Everything was nice except only 1 elevator working on the skyline section and took a very long long time. Also, a lot of night life and singles rather than families; very roudy and noisy. The guests next to our room arrived at 4am and thought it was 4pm because they put music very loud and were very loud and noisy that my husband had to bang on their wall so they could quiet down.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Thanks for staying with us, Cruz! We appreciate your comments, and even though there were some overly festive guests we're glad you enjoyed your stay with us. We hope we'll get to welcome you back again soon.
3 out of 5
by A verified traveler

Good hotel horrible staff

Posted Mar 24, 2017
The staff at the counter are always rude and never smile. She treated me like a 3rd world prisoner because I had some questions about room service. Never said thank you to me for staying there or anything suggesting that she was appreciative of our business. We stay here every week but decided after this stay to switch starting next week.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Thanks, Jeremy. We so apologize that you experienced this with our Front Desk, and will definitely take this as a training issue. However, more importantly, we appreciate that you have stayed with us every week, and hope that you'll continue to do so. We don't think there are any stupid questions, and know that every hotel handles in room dining differently. You are always welcome at Hyatt Regency Dallas and we hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Posted Mar 20, 2017
Great 👍Hotel, I would definitely recommend it to everyone!
5 out of 5
by A verified traveler from victoria tx

Wonderful location

Posted Mar 16, 2017
Hospitality at it's best from getting off my car to checking out and drinks breakfast and dinner was delicious awesome job HYATT
Comment from Hotel Management
Mar 16, 2017 by The Manager, Hotel Management
Thanks, Emily! We truly enjoyed having you as our guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Overall good experience

Posted Mar 14, 2017
Nice room, perfect view of downtown, clean room and bathroom. Bed was uncomfortable to me and refrigerator did not work well @ all. Semi kid friendly. Staff from the valet parkers to the registration desk to the house keeping were polite and professional. Was not impressed with the geo deck. 54 dollars for 4 peopl for 15 minutes of "fun"! Would definitely recommend to a friend as the bed and fridge are personal opinions!
Comment from Hotel Management
Mar 16, 2017 by The Manager, Hotel Management
Thanks so much for your 5-star review! We appreciate having you as our guest and hope you'll consider coming back again with your family. There are many other family-friendly adventures to be had in downtown Dallas, such as the Dallas World Aquarium and the Dallas Zoo which is easily accessible by DART lite rail from Union Station. Union Station is attached to the Reunion complex by an underground tunnel that goes right under the tracks. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio.

Nice

Posted Mar 13, 2017
Clean hotel, I would stay here again. Valet was quick.
Comment from Hotel Management
Mar 16, 2017 by The Manager, Hotel Management
Thanks!! We're looking forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler

The Best

Posted Mar 8, 2017
Best experience of my life. The view was amazing!!! I was able to walk downtown Dallas!! The food! Oh my goodness the food was excellent! Friendly staff. The overall look and feel of staying here was phenomenal!!!
Comment from Hotel Management
Mar 16, 2017 by The Manager, Hotel Management
Wow! Thanks for the great 5-star review!! We're thrilled that you enjoyed Chef's food. I'm sharing your great comments with our culinary team, who will be very appreciative. Thank you and please come back again soon!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Palo Alto, CA

Nice hotel in DT Dallas

Posted Mar 7, 2017
Pros: Modern, clean, & updated decor
Location: In Downtown. A train does run nearby.
I had been to this hotel for a conference about 6 years ago. I didn't say there then, but I remembered it had a nice restaurant & bar lobby. I was traveling alone on a househunting trip. I felt comfortable at the hotel. My room was spacious & swanky. It looked like it had been updated recently. Cool modern city vibe. It was a great value. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

High quality, reasonable rate

Posted Mar 4, 2017
Best hotel I have stayed in for the price. Walking distance from historical sites and great restaurants.
Comment from Hotel Management
Mar 16, 2017 by The Manager, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Near the Convention Ctr / DFW rail transportation

Posted Mar 1, 2017
Pros: Close to everything downtown
Cons: Signs should say specifically not only no smoking in the rooms, but also no vaping also.
Location: Convention center and West End Resterants
Rasa, my housekeeper, was phenomenal! Ask for quiet high rooms away from the railroad tracks.
Comment from Hotel Management
Mar 2, 2017 by Manager, Hotel Management
Thank you for your review! We appreciate you taking the time to share your experience with the Expedia community. Rasa is wonderful, we'll definitely share your kind words with her and her manager. We appreciate your suggestion about including vaping in our signage. Thank you