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The checkin was very easy and Abigail was exceptional.

In order to get to the beach, you must go down three flight of stairs. No elevator or lift. Obviously an issue for the disabled, but also the elderly must take into account they need to go up 3 stories. Otherwise friendly, secure, nice and clean place.

I loved how spacious the room was and the wonderful view. The bed was super comfy. The room needs a mini refrigerator. Turning on the shower was awkward, you couldn’t not get sprayed by it when you engaged the shower head.

Your concierge Luz , made our stay excellent otherwise it will be very bad. Our room although they clean but the regular supplies are always missing somethings like face towels, water, bath supplies. Don’t they thought we go out to the beach 🏖 to relax when came back to take shower supplies gone. ...

All areas is nice and cleans all personal is very professional

El servicio y limpieza en todas las afeas del hotel

There were renovations going on during our stay, it did not bother us at all.

It would be nice to have a fridge in the room and to have access to bottled water

I loved the view!!! The gondola goes right up to the hotel!! Love it, love it!!

Another great week in paradise! Once again the friendliness of the staff and the willingness to go out of their way to accommodate us why we return. Yes it’s an older hotel, yes it has no balcony but not having to buy all inclusive and the laid back atmosphere is a winner. Thanks to all the staff ...

The best staff in Mexico!!! The nicest people you’ll ever meet at at the pool. Ignacio and Armando are very nice guys and completely accommodating to the point you feel like family and never want to stay anywhere else.

Recámaras grandes, alberca, céntrico, aire acondicionado bueno.