"The room was clean but very outdated.
Staff at the front desk was pleasant and very helpful. Breakfast, lunch and dinner i would rate it a 4/10 10 being the highest. Beach view was across the street the beach wasnt on the property exactly.."
"Food was borderline mediocre and restaurants within the resort were open only specific hour.Employees constantly harassed me and most of the staff was rude"
"Beautiful property, AMAZING staff, delicious food, and quality entertainment.
HUGE thanks to the staff that elevated the quality of our stay: Kade & Liam (butlers) - These men are GOLD!, Christopher & Jamon (cart drivers), Oshae (bartender), Ricardo (concierge)
I highly recommend booking platinum. The butler service and VIP access are 100% worth the extra spending.
My husband and I plan to make this our "go to" vacation spot for couples trips."
"I honestly do not understand the hype behind this place. For the amount you pay here — easily $100–150 per person depending on drinks and appetizers — the experience was shockingly bad from start to finish. I’ve genuinely received better customer service from Chick-fil-A and even McDonald’s.
The service was one of the worst parts. Our salad came out completely dry with no dressing, and after trying multiple times to get someone’s attention, the staff either ignored us or acted annoyed that we were asking for basic things. It felt like once they dropped the food off, we no longer existed. Water glasses stayed empty, dirty plates sat on the table forever, and nobody checked on us.
For a restaurant charging premium prices, you expect professionalism, attention to detail, and at least decent hospitality. Instead, the staff seemed disorganized, uninterested, and completely disconnected from the dining experience. The food itself was mediocre at best and definitely not worth the price point.
I don’t mind paying for expensive meals when the quality and service match the cost, but this felt like paying luxury prices for fast-food level service — except somehow slower and less attentive. Extremely disappointing experience overall, and unfortunately not somewhere I would recommend or return to."
"1. First of all I chose their property to celebrate my 25th anniversary and requested some decoration in the room . They said yes. Upon arrival nothing was done in the room . Very frustrating to see this happened.
When asked , they simply said - oh! The housekeeping must have forgotten . It shows they don’t care abt guest experience , no attentiveness and no courtesy!
Atleast they could have said - ok we can do something later . But No Nothing !!!
2. No towels in the room upon check-in.
Imagine you travel for 10 hours and reach hotel . U want to freshen up and take shower . There are no towels in the room non even hand towel .
Second day , no room cleaning when asked to replace towels they give only 2 towels for 4 adults and say they are running out of towels !!!
Even the towels are old and disgusting
3. Requested for early check in. But as u can guess , nothing was done as a courtesy We waited in lobby for more than an hour.
4. Our stupid room was right in front of the elevator . Was hearing the bell dings continuously for 2 days non stop. Idk which idiot design the room right in front of the elevator . Pathetic planning .
5. Torn bedsheets with holes. Pic attached.Comforter was so worn out felt like jute bag rag . No softness . Looks like they didnot replace it since the day the hotel was opened . Towels were like age old rag cloth too."
Azul Beach Resort Negril, Gourmet All Inclusive by Karisma
4/10 Poor
"Room from the beginning ! No robes no ironing board and pubic hairs on the toilet and floor
Called customer service was asked to send pictures I did and nothing else no im sorry no consessions...the bench and the end of the bed was dirty as well as the platform on the sides of the bed and bedroom flood.i wiped my hands across them and dirt was in my hands. Bench on balcony had yup you guessed it more pubic hairs. The phone in the room cord had a short .Noone offered to repair. What a very non customer satisfaction was concern...then meanwhile leaving was kept getting hung up on to get my bags picked up. Then Jermaine night manager crossed my path told him everything.did not offer any concessions. Then they had the nerve to say my bill was 600 dollars .when I didn't order anything or stay at that complex...forgot about the shower no water pressure shooting scauling a minute later and the roaches in the shower."
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What is there to do in Hanover near my lakeside hotel?
Whether you're headed north, south, east or west in Hanover, you'll find tons of fun things to keep you busy here. Planning a trip to Lucea? Hanover Museum is a leading attraction to visit while you're there.