"The resort and beach were great. Our only complaint was about the air conditioning in our room. It would only cool to about 75 F but after requesting maintenance it would only get to about 74 F but would still get as hot as 80 F. Other rooms would cool to 65F. The resort and room were very clean, the beach has plenty of lounge chairs so you don’t have to fight anyone or get up too early, the beach also has a bunch of shade trees. Reservations at the restaurants were easy to get on the RIU app. I would go back."
Sunset at the Palms Resort - Adults Only - All Inclusive
10/10 Excellent
"We visited the resort for 5 days and 4 nights and had a blast! Every staff member that we interacted with greeted us with a warm smile and was very friendly! We can not wait to return! The food was amazing the drinks were amazing! 10/10 highly recommend !"
Azul Beach Resort Negril, Gourmet All Inclusive by Karisma
4/10 Poor
"It was my first time to Jamaica and I was really looking forward to it from all the good things I had heard from other people. Unfortunately, the hype did not live up to the expectations. I was very disappointed with my stay at Azul. For the first time I experienced lack of food in an all-inclusive resort. Azul has very very limited number of restaurants: for breakfast you have ONLY one buffet which is very very small for the number of guests that the resort holds, and very few options of food which it never changed during my 7 night stay. For lunch you’ll find the same buffet open and a snack back, again with very few options of food choices. And for dinner again the same buffet and only two a la carte style restaurant which are the same cousins always (Italian and Caribbean). Never had I experienced such lack of food choices in an all-inclusive that at times I had to skip a meal because there wasn’t anything that I liked.
As for service I found it to be very mediocre, didn’t feel very welcoming. The staff was more focused to sell you extra services, such as massage therapy, rather than trying to service you for what you’ve already paid.
The resort itself is very outdated and it doesn’t look as good as the photos online. What’s online is very misleading, I would’ve not booked had the marketing been truthful.
Overall I was very disappointed, the only thing that saved my trip was the beach which was beautiful and amazing and the 1 star is only for the beach ONLY."
The Signature Level At Grand Palladium Lady Hamilton Resort & Spa
10/10 Excellent
"The rooms were very nice and the staff were very friendly and helpful. We went in May and every time it rained the lobby’s were flooded. One day the air conditioning was off in the restaurants and it was super hot. Overall, we still enjoyed ourselves. The dolphin swimming is a must do. We mostly chilled at the ocean and beach. I would recommend this resort."
Grand Palladium Jamaica Resort & Spa All Inclusive
4/10 Poor
"Do not book through Orbitz/Expedia. The TimeShare reps will hound you everyday. They will knock on your door early in the morning. They will come up to you while you’re just sitting and enjoying yourself. Very persistent and cannot take no for an answer. As soon as you arrive on the property they are like flies. Because of them made my trip less enjoyable. I don’t know if the other travel sites have these issues but we did. I will definitely not book another vacation with Orbitz/Expedia."
"This is my second time to Jamaica and I've stayed at RiU every time. We love it so much and can't complain about a thing. The entertainment team is phenomenal! All staff is very helpful as well. We shall return!"
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