“Excellent hotel and staff. Taking the working hotel to hotel gondola was a highlight with dinner on top. Ana at breakfast was the friendliest manager I have met. A credit to the hotel!”
“The hotel is situated in the central of old town which is a great location. The staff are helpful and friendly. The only thing is that the sewage system in the old town is probably old and so some smell comes up from the sewage pipes. ”
“My recent stay was highly frustrating, largely due to unfocused front desk staff and poor customer service. The receptionists made multiple careless errors, starting with issuing a defective room key that required an immediate trip back to the desk to fix. Later, a receptionist incorrectly validated my parking ticket, forcing me to walk all the way back from the garage and wait for her to finish a phone call just to correct her admitted mistake.
The poor service extended to the rest of the……