East Madison Chalets

"I rarely leave negative reviews, but this experience was bad enough that I feel obligated to warn others—especially families. From the moment we entered our room, it was clear it had not been properly cleaned. There was visible dust throughout, spots all over the floor, smears covering the glass shower door, and soap scum still coating the shower walls. It felt unsanitary and completely unacceptable. The situation got worse when we discovered the toilet was not functioning properly and would not flush correctly. After putting up with it for hours, we contacted the front desk—only to be met with poor customer service. Instead of addressing the issue professionally, we were blamed for the problem and told we had to switch rooms at nearly 10 PM, while traveling with a child. Packing everything up that late at night because of an issue that existed before we even checked in was incredibly frustrating and unnecessary. The amenities were just as disappointing. The pool was ice cold and clearly not maintained at a usable temperature, and the hot tub was outright filthy—covered in scum with visible sand inside. It was unusable and honestly concerning from a hygiene standpoint. Overall, this hotel failed on every basic level: cleanliness, maintenance, and customer service. What should have been a simple, comfortable stay turned into a stressful and frustrating experience. I would strongly advise others to look elsewhere."

"Beautiful, clean room. Hotel is across the street from the outlets and close to other amenities. "

"Great place to stay. Lots of kids usually because of water park. Gets a little loud but very clean and comfortable. Staff has always been great. "

"The room was great! Very clean and comfortable. The staff was very friendly and helpful. Breakfast was nice as well! The one thing we didnt like was the pool. It was cloudy, like it hadnt been cleaned for a while. It was not very warm either."

"Love it here "

"Decor a little outdated. Beautiful view! "

"Nice and clean"

"Okay, so I hope this is the most honest review for this place, I'll start with the good. Front desk staff was there past midnight for a very late check in, very friendly staff who do a great job explaining everything, free breakfast, not the worst hotel I've been to, honestly for the price and in a pinch you can't beat it. CRITICAL: cleanliness is not good, AC/heating unit did not seem to work, curtains were broken, you can see many places the room needs to be remodeled (chipped bathroom door paint, sizeable gap in hotel room door from outside, could use a bigger trash can.) Lastly when it comes to the breakfast, check the expiration dates, there were a few items that were expired. My overall conclusion: In a pinch this is a good place to stay a night. I wouldn't recommend a planned or vacation stay here though. "

"I thought the breakfast was wonderful Not "