Ratings based on 98 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Local
The outside is definitely better than the inside.
Posted May 8, 2017
Cons: Holding reservations. Cleaning. Making sure that electrical appliances do not create a fire hazard. Put better blankets on the beds.
We arrived in the evening and were given the keys to a room that was not only occupied but the occupant was in bed. Once we got another room, we couldn't turn on the television because someone had created a fire hazard by plugging the television, microwave and refrigerator into the same socket. The bed was comfortable but had insufficient bedding. There was food debris on the floor in the corner indicating that the staff doesn't do a good job of cleaning. Overall, I was quite disappointed.
Comment from Hotel Management
May 10, 2017 by Scott G., General Manager, Hotel Management
Dear Susan -
Our many apologies for the challenges you faced during your most recent visit to our property, I was unaware of them until reading your review and genuinely appreciate you sharing them with us. We are only as great as our guests' experiences, and it seems yours certainly had its share of areas to improve!
We take pride in the improvements we have made to our property. I will be using this to explore ways for us to further enhance our practices so as to ensure we do not find ourselves faced with similar concerns in the future.
As a new General Manager, I do hope we see you again. In the meantime, please do not hesitate to reach out to us locally with any additional questions or concerns in a effort to take care of them personally. I always enjoy meeting and speaking with our guests to discuss their experiences - to the great and even more importantly...the not-so-great!
Once again - our apologies and thanks for sharing your experience!
Scott G.
Best Western Starlite Village
by Bernard
Nice
Posted Mar 27, 2017 on HotelsAlways have a great time when we stay here. Staff is helpful and willing to answer any questions
Recommended
for Everyoneby A verified traveler
Location of motel is convenient
Posted Mar 23, 2017
Pros: Location - breakfast room
Cons: Fix the shower.
Location: Very easy to access main roads.
The shower was not very good. The water temperature was very dangerous and kept changing throughout my shower. I could not get the tv to work. There were no extra blankets - not adequate on bed.
by David
Super Fast Wifi
Posted Jan 22, 2017 on HotelsI was looking for a place to stay for one night, with free Wifi. I didn't expect to have the fastest WiFi I have ever seen in a hotel here..
Recommended
for Everyoneby A verified traveler
Posted Dec 19, 2016
One of the coldest nights of the year. Our room was nice and cozy!
by A verified traveler
Posted Dec 18, 2016 on Hotels
pillows need to be updated - tv remotes need some help- poolside needs to keep lights on later than 11pm- some of us get together once a year we had or x-mas all the family members had to go to there rooms
by A verified traveler
Great stay
Posted Dec 6, 2016 on HotelsRoom was comfortable and clean. Front desk staff very inviting and friendly. Nice on site bar/restaurant. Would definitely stay again.
by A verified traveler
Posted Nov 23, 2016 on Hotels
We got there and the front desk lady was super nice. She said our room wasnt cleaned yet but went and found us one of the same rooms that was done. When we went in to put our things in our room our keys wouldnt work the housekeeping manager was there she opened the door did a sweep through the room and decided to move us to a new one cause that one didnt meet her standards. Our room was clean besides the ice bucket and cups they were dusty and had littlw black hairs on them. They make you sign a policy saying you wont have partys but there were 3 while we were there. So many people you couldnt sit in the hot tub without kids jumping in at you. The pool was freezing and our kids couldnt even swim. I would recommend it for a stay. Just wish the night had went as planned to relax and swim with our kiddos. The resturant attached had awsome food and good service. The hotel breakfast was definatly one of the best weve had they pretty much have anything your looking for including lactose free milk!
by A verified traveler
welcoming and friendly
Posted Nov 9, 2016 on HotelsI always make my stays here since its close to my family in Humboldt as well as Fort Dodge. The staff is always friendly and helpful. I love the breakfast and such a nice variety of choices. I know I have choices as far as hotels go, but I always make my reservations for only the Starlite.
by A verified traveler
Posted Oct 25, 2016 on Hotels
The hotel was very nice my only complaint is that the pool water was cold. My kids would rather sit on the edge of the hot tub then swim in the pool because the water was too cold.