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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Overview of Novotel Surfers Paradise

Photo gallery

Featured Image
Beach nearby, white sand
Outdoor pool
In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing
UNESCO Sustainable Property

Novotel Surfers Paradise

4.5 out of 5

4.1/5 Very Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationCavill Avenue2 min walk
    Popular LocationSkyPoint Observation Deck5 min walk
    Popular LocationSlingshot10 min walk
    AirportGold Coast, QLD (OOL-Coolangatta)34 min drive

Choose dates to view prices

Deluxe Room (Family)

  • 323 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Twin Beds

Deluxe Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

4.6/5 guest room rating
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Jetted Tub, View

  • 323 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed, Jetted Tub, Ocean View

  • 376 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, View

4.5/5 guest room rating
  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Double Beds, Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, View

  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Family Room, Multiple Beds (Superior)

  • 462 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 2 Double Beds, View

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds

4.6/5 guest room rating
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

4/5 guest room rating
  • 323 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Double Room, 2 Double Beds, View

4.1/5 guest room rating
  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

About this area

Gold Coast

Located in Gold Coast, Novotel Surfers Paradise is connected to a shopping center. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed. Take an opportunity to explore the area for water adventures such as surfing/boogie boarding and other activities like golfing.
Popular Location

What's nearby

  • Cavill Avenue - 2 min walk
  • Timezone - 3 min walk
  • Centro Surfers Paradise - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Slingshot - 10 min walk

Getting around

  • Florida Gardens station - 5 min drive
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 35 min drive

Restaurants

  • BLVD Cafe & Bar — 1 min walk
  • Breakfast on 1 — 1 min walk
  • The Surfers Paradise Surf Life Saving Club — 3 min walk
  • Hakataya Ramen — 3 min walk
  • Black Coffee Lyrics — 3 min walk

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps from Cavill Avenue
Guests of this beach hotel will appreciate convenient onsite amenities such as a spa tub and a fitness center. All 408 soundproofed rooms feature WiFi and room service. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include balconies and coffee makers.
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Gold Coast hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15 per night)
  • Available in some public areas: WiFi (AUD 15 per night)

Parking and transportation

  • Self parking on site (AUD 18 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 22-35 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall
  • Spa tub

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

Business services

  • 6 meeting rooms
  • Computer station
  • Conference space (6749 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Can I cancel my reservation for free at Novotel Surfers Paradise and receive a full refund?
Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Surfers Paradise?
As of Apr 19, 2021, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on Apr 20, 2021 start from $113, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Novotel Surfers Paradise have a pool?
Yes, this property has an outdoor pool.
Is Novotel Surfers Paradise pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Novotel Surfers Paradise?
Self parking is available for AUD 18 per day. Limited spots are available.
What time is check-in at Novotel Surfers Paradise?
Check-in is from 2:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Novotel Surfers Paradise?
Check-out is at 11 AM. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Novotel Surfers Paradise located?
Located in Surfers Paradise, this luxury hotel is steps from Cavill Avenue and Timezone. SkyPoint Observation Deck and Surfers Paradise Beach are also within 5 minutes. Florida Gardens station is 21 minutes by foot.

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 409 out of 982 reviews
5 - Excellent 42%
Rating 4 - Good. 355 out of 982 reviews
4 - Good 36%
Rating 3 - Okay. 135 out of 982 reviews
3 - Okay 14%
Rating 2 - Poor. 56 out of 982 reviews
2 - Poor 6%
Rating 1 - Terrible. 27 out of 982 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but the internet service was awful. I could not use it to complete and emails etc.
Stayed 3 nights in Apr 2021

4/5 Good

Traveled with family
Liked: Staff & service
Disliked: Amenities
Loved the location to Surfers Paradise. Easy walk to shops, beach and food. Did not like the pool and the pool area - outdated and too small and overcrowded for the amount of guests that stay there.
Stayed 7 nights in Apr 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant location, close to everything. Our room was very clean and comfy. Just Wifi eas super slow
Stayed 4 nights in Apr 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location and the hotel as a whole but it would’ve been a perfect stay if the room tv would’ve had netflix. But everything else was very nice.
Stayed 2 nights in Apr 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities
Great Location. Room was a little dusty with many surfaces showing this - side table and toilet cistern. Shower screen was faulty as bathroom was water logged. Otherwise comfortable bedding and all rooms have balcony.
Stayed 3 nights in Apr 2021

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