Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Primary image
Beach nearby, white sand
Outdoor pool, a heated pool
In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing

Overview of Novotel Surfers Paradise

UNESCO Sustainable Travel Pledge

Novotel Surfers Paradise

4.5 star property

4.0/5 Very Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Explore the area

  • Popular LocationCavill Avenue2 min walk
  • Popular LocationSkyPoint Observation Deck5 min walk
  • Popular LocationSlingshot10 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)34 min drive

Choose dates to view prices

About this area

Gold Coast

Located near the beach, Novotel Surfers Paradise is in Surfers Paradise neighborhood and is connected to a shopping center. Cavill Avenue and Robina Town Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Slingshot and Warner Bros. Movie World. Dreamworld and Wax Museum are also worth visiting. Take an opportunity to explore the area for water adventures such as surfing/boogie boarding and other activities like golfing.

What's nearby

  • Cavill Avenue - 2 min walk
  • Centro Surfers Paradise - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Slingshot - 10 min walk

Getting around

  • Florida Gardens station - 6 min drive
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 34 min drive

Restaurants

  • Paradox Coffee Roasters - 3 min walk
  • Gelatissimo surfers paradise - 3 min walk
  • Hakataya Ramen - 3 min walk
  • Black Coffee Lyrics - 3 min walk
  • Chocolateria San Churro - 3 min walk

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps from Cavill Avenue
Guests of this beach hotel will appreciate convenient onsite amenities such as a spa tub and a fitness center.
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Gold Coast hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15 per night)
  • Available in some public areas: WiFi (AUD 15 per night)

Parking and transportation

  • Self parking on site (AUD 18 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 22-35 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Fitness center
  • Heated pool
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (6749 square feet)
  • Meeting rooms - 6

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 382 out of 951 reviews
5 - Excellent 40%
Rating 4 - Good. 329 out of 951 reviews
4 - Good 35%
Rating 3 - Okay. 139 out of 951 reviews
3 - Okay 15%
Rating 2 - Poor. 61 out of 951 reviews
2 - Poor 6%
Rating 1 - Terrible. 40 out of 951 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Traveled with family and small children
Liked: Staff & service, amenities
Great location. Very good breakfast.
Stayed 2 nights in Jun 2022

2/5 Poor

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Located centrally.
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very comfortable, clean and had a spectacular view. The king size bed was perfect and the jetted tub was very relaxing to use. Only thing the room was missing was a microwave. But overall, I would recommend this room to just about anyone.
Stayed 2 nights in Jun 2022

2/5 Poor

Traveled with partner
The price included a really good breakfast. This is the only thing I liked about this hotel. Hotel rooms appears pretty old, it mainly looks like very old apartment.
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient
Stayed 3 nights in Jun 2022