评分基于 940 条真实点评
4.4 客房清洁度
4.2 服务和员工
4.2 客房舒适度
4.2 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月6日 发布在：Expedia
I stay in room 260. So noisy all night with party music. Could not sleep at all.
I have originally booked another stay on may 10 night. Considering to move to another hotel
酒店管理层的评论
2024年5月6日，回复：酒店管理层 C.C
Dear Sau Fong Daisy, Thank you for taking the time to leave us a review.I am sorry to see your expectations were not met on this occasion.I have passed on your feedback to our reception manager, They will be in touch to discuss your stay in greater detail.Kind Regards.Charlie C.Assistant Night Manager.
用户：真实旅客
A hotel worth to stay.
发布日期：2023年6月13日 发布在：HotelsGuildford is a quiet small town. My stay is to visit relatives and was about a week in the same hotel. It is situated near edge of the city centre with an easy walk to reach. On the first day of my arrival, it was about midnight. The greeting staff who was in full of hospitality arranged the staying process. We expressed that due to the late arrival and no dinner at all, the staff immediately oet a pizza for us although the chef has already gone off.
Throughout the week, we experienced a quiet and present environment as well as the marvelous food prepared by the chef at dinner. A present experience of the said hotel.
酒店管理层的评论
2023年6月14日，回复：酒店管理层 Dayo Adesina Guest Relations
Thank you Shiu for your wonderful review and feedback. It was a pleasure looking after you, and we look forward to your return soon.Very best regards
用户：真实旅客
发布日期：2022年11月14日 发布在：Hotels
酒店管理层的评论
2022年11月15日，回复：酒店管理层 C.C
Thank you for the great score.
用户：真实旅客
Location
发布日期：2020年10月26日 发布在：HotelsGreat location
酒店管理层的评论
2020年10月28日，回复：酒店管理层 Dayo
Thank you Chi Wai for your wonderful score and review
用户：真实旅客
发布日期：2019年10月15日 发布在：Hotels
用户：真实旅客
发布日期：2019年10月4日 发布在：Expedia
Spa can be free even during weekend is better. Restaurant is good and warm
用户：真实旅客
发布日期：2019年8月5日 发布在：Hotels
用户：真实旅客
Good location
发布日期：2019年7月22日 发布在：HotelsCozy and clean
用户：真实旅客
发布日期：2024年6月16日 发布在：Expedia
I’d love to know how a hotel can smell so amazing wherever you go! The minute we stepped foot in the door the aroma was amazing! Staff friendly and welcoming. Our iron in our room wasn’t working but we contacted reception and they brought up a new one one straight away. My only critics were there aren’t enough towels. 2 bath sheets and one hand towel isn’t enough for 2 people when you need one for the shower to soak up the water, and secondly the lighting wasn’t the best , especially for us ladies that are trying to do makeup. Otherwise we had a lovely stay.
酒店管理层的评论
2024年6月18日，回复：酒店管理层 Dayo Adesina Guest Relations
Dear Lisa,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the delightful aroma throughout the hotel and found our staff to be friendly and welcoming. It's great to know that we were able to promptly resolve the issue with your iron.We apologise for the inconvenience regarding the towels and lighting in your room. We have some vanity mirrors at the front desk, which are available on request. For subsequent visits, we will be able to provide one. We will also be happy to supply as many towels as required. Your feedback is invaluable, and we will ensure to address these points to enhance our guests' experience. We will be delighted to welcome you back soon!Warm regards
用户：真实旅客
发布日期：2024年6月15日 发布在：Expedia
Harbour Hotel Guildford the Food was lovlys the table sevice good the wet spa was fantastic a real pleasure to be served very Friendly and help full staff I would definitely stay again and spa pamper and eat there again and would highly recommend
酒店管理层的评论
2024年6月15日，回复：酒店管理层 C.C
Dear Rosalie,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Harbour Hotel Guildford.It’s great to know that you found the food lovely and the table service commendable. Our team takes pride in providing exceptional service and creating a warm, friendly atmosphere for our guests, so your kind words mean a lot to us.We're also delighted that you had a fantastic time in our wet spa. It's designed to offer the utmost relaxation and pleasure, and we're glad it met your expectations.Your recommendation and willingness to stay with us again for a spa pamper and dining experience is the highest compliment we could receive. We look forward to welcoming you back soon!Kind Regards.Charlie C.Assistant Night Manager.
