Good, but little english spoken
We stayed at this hotel for 2 days at the beginning of September 2007. It was clean and a 10 minute walk to the west lake (which is really the main reason to be in Hangzhou). However, there is only 1 employee that spoke english that was there during business hours, we arrive late at night so had difficulties checking in (on another note, don't expect much english to be spoken anywhere in this city). If you go with a couple they will only give 1 free breakfast ticket a day.