Ratings based on 302 Verified Reviews

2.8 out of 5
36% of guests recommend
2.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted May 3, 2017
Very easy to drive into the property, security guard all night ,the reservation on schedule, the receptionist a very nice person ,the room was really good and comfortable, thank you for all the good service.
Comment from Hotel Management
May 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience. We are delighted to read you liked your room and the service provided by our staff. I will share your compliments with Front Desk associates. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Houston - Katy Freeway - Energy Corridor. Sincerely, General Manager
1 out of 5
by A verified traveler

Overpriced.Motel experience in extended stay.

Posted Apr 27, 2017
There was only a guard to let us in after 10pm. The rooms had draft and bed sheet were dirty and pathetic. It was worse than a hotel. The a/c was not working and there was cold draft. My son became sick after staying there. Moreover it overpriced for this experience. It is not on par in standards compared to other extended stay hotels
Comment from Hotel Management
Apr 30, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
2 out of 5
by A verified traveler

It is is just very kept.

Posted Mar 31, 2017
Pros: The staff was friendly.
Cons: Cleanliness!!!!! The hotel seems rather old, but that is not the main complaint. There was trash left from a visit before.
Location: I am unsure. I checked in late and out early to go to a different location. But I do think Topgolf is close by.
I know when you stay at Extended Stays, they may not have the same care are some of the other hotels, but there was a HUGE stain on the carpet. The toilet was clogged. The staff at the desk was very sweet but for the price I found a stay at another hotel and canceled my reservation.
2 out of 5
by A verified traveler

Just kind of blah

Posted Mar 30, 2017
Pros: The hotel staff
Cons: MAINTENANCE
Location: Convenient for a short stay for the price
The night ladies Danuta and another woman were by far the best part of my visit, just to highlight the one positive thing. I was first placed in a room that had a dirty toilet that ended up overflowing after I peed. The second room they moved me into was an upgrade (likely due to the overflowing toilet) which I appreciated. However, it was lacking a couch. I didn't need said couch but it speaks volumes about the lack of upkeep if a large piece of furniture like that is missing. In addition, the room was lacking a hair dryer and a couple other small items that just end up being an inconvenience more than a real issue. However, all these problems smashed into one night kind of make you reconsider ever staying at an extendedstay hotel again.
1 out of 5
by A verified traveler from Houston TX

WORST stay ever

Posted Mar 21, 2017
It was the WORST HOTEL I have stayed in. Air didn't work, pool not open during "Spring Break" Fire Alarm went off and there was NO STAFF at HOTEL. We couldn't leave cause I made a BIG Mistake to PRE PAY.... NEVER AGAIN
4 out of 5
Recommended
for Everyone
by A verified traveler

Good, but they always over book.

Posted Mar 18, 2017
Clean, nice room, good price. For the second time in a row they didn't have my room and gave me another one instead.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
We appreciate you sharing your comments. It is good to know you were pleased with your room and our affordable rates; however, it is disappointing to read that you had to receive a different room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando Fl

Posted Mar 14, 2017
It was a great experience I really appreciate the staff that work there. especially rahel she really made me feel like I was at home and really show the true definition of hospitality.
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read that our staff provided you with excellent customer service during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2 out of 5
by A verified traveler from Chicago, IL

Convenient location but loud and outdated

Posted Mar 12, 2017
Pros: Location
Cons: Appliances, staff, insulation/noise reduction
Location: There are grocers and shops within a 5-10 minute drive. Perfect location for those working in the Energy corridor.
The location was perfect for work, but you could hear everything through the walls and none of the appliances or air conditioner had working screens. We never knew what temperature or time we were setting. They claim the kitchens are fully furnished, but they come bare and you have to ask for each thing you want. It took 3 hours to get an ironing board, well after it was needed to get to work on time. The staff were accommodating, but didn't have personable personalities by any means. For the price, it was ok, but I wouldn't stay there again. We had an infant and booked it with a crib, but they said they don't offer that once we arrived so we had to use a drawer. They shouldn't have advertised that if they don't even have them.
2 out of 5
by A verified traveler from Houston, Tx

Good Location, Bad Experience

Posted Mar 7, 2017
Stayed at the hotel for 2 nights.. Got put in the wrong room.. Restroom was dirty.. Had the soap in the shower from previous guest. Requested small towels the first night, and they did not have any clean ones. Called the second night.. still no clean towels.. I have stayed in plenty of extended stays, but this is by far the worst experience I have had.
4 out of 5
by Jordan

This traveler left a rating score only Posted Feb 20, 2017 on Hotels