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DoubleTree by Hilton Hotel Jacksonville Riverfront

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Outdoor pool, open 6 AM to 9:00 PM, free cabanas
Outdoor pool, open 6 AM to 9:00 PM, free cabanas
Outdoor pool, open 6 AM to 9:00 PM, free cabanas
42-inch LCD TV with cable channels, MP3 dock

Overview of DoubleTree by Hilton Hotel Jacksonville Riverfront

DoubleTree by Hilton Hotel Jacksonville Riverfront

4 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
1201 Riverplace Boulevard, Jacksonville, FL, 32207

Explore the area

  • Popular LocationMuseum of Science and History4 min walk
  • Popular LocationFriendship Park6 min walk
  • Popular LocationJacksonville Museum of Modern Art18 min walk
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)20 min drive

Choose dates to view prices

About this area

Jacksonville

Located in Jacksonville, DoubleTree by Hilton Hotel Jacksonville Riverfront is in the city center and on the waterfront. Museum of Science and History and Jacksonville Museum of Modern Art are cultural highlights, and travelers looking to shop may want to visit St. Johns Town Center. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or TIAA Bank Field.
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Map

What's nearby

  • Museum of Science and History - 4 min walk
  • Jacksonville Historical Center - 5 min walk
  • Friendship Park - 6 min walk
  • Florida Theatre - 16 min walk
  • Jacksonville Museum of Modern Art - 18 min walk

Getting around

  • Jacksonville Station - 12 min drive
  • Jacksonville International Airport (JAX) - 20 min drive

Restaurants

  • St. Johns Provision Co. — 1 min walk
  • Ruth's Chris — 1 min walk
  • The Southern Grill — 3 min walk
  • Wine Cellar — 5 min walk
  • River City Brewing Company — 7 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk Jacksonville hotel in Downtown Jacksonville, near Museum of Science and History
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a coffee shop/café are onsite. All 293 rooms offer free WiFi, balconies, and LCD TVs with cable channels. Other amenities available to guests include MP3 docks, premium bedding, and coffee makers. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 12 per day; includes in/out privileges)
  • Valet parking on site (USD 20 per day; includes in/out privileges)
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 17 for adults and USD 8.50 for children
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (once per stay)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • Arabic
  • Bosnian
  • Chinese
  • Croatian
  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (12000 square feet)
  • Meeting rooms - 19

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

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Guest rating 3.5+
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Policies

Check-in

Check-in from 4 PM - 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17 for adults and USD 8.50 for children (approximately)
  • Self parking fee: USD 12 per day (in/out privileges)
  • Valet parking fee: USD 20 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 6 AM to 9:00 PM
Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 381 out of 966 reviews
5 - Excellent 39%
Rating 4 - Good. 266 out of 966 reviews
4 - Good 28%
Rating 3 - Okay. 170 out of 966 reviews
3 - Okay 18%
Rating 2 - Poor. 86 out of 966 reviews
2 - Poor 9%
Rating 1 - Terrible. 63 out of 966 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Property was nice
Stayed 3 nights in Sep 2021

3/5 Okay

Traveled with family
Liked: Staff & service, amenities
The floors in the lobby and elevator were dirty. The carpet in our room and in the hall was old and dirty. The AC in our room ran but couldn't cool the room. The whole hotel seemed poorly maintained.
Stayed 1 night in Sep 2021

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ridiculously noisy. Hotel is positioned next to a heavy traffic bridge. We could hear the elevator non stop. Sounded like they were moving heavy equipment in the level above us. Walls are paper thin, we could hear people in the other rooms. Room was dirty. Bathroom had a beaten up vanity with the door hanging off. Room safe did not work. Room fridge did not work. Water was dripping non stop from above onto the balcony.
Stayed 3 nights in Sep 2021

2/5 Poor

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, bed had many long hairs and stains on pillows, shower dirty, toilet dirty. In general I’m very sure that room wasn’t cleaned before I got there.
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service
Once we got into our room and saw the view wasn’t the greatest we quickly upgraded to a room with view of the river and downtown with no issues. Room was spotless, balcony was a plus and thoroughly enjoyed our stay
Stayed 1 night in Sep 2021