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DoubleTree by Hilton Hotel Jacksonville Riverfront

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Outdoor pool, open 6 AM to 9:00 PM, free cabanas
Outdoor pool, open 6 AM to 9:00 PM, free cabanas
Outdoor pool, open 6 AM to 9:00 PM, free cabanas
Outdoor pool, open 6 AM to 9:00 PM, free cabanas
Suite, 1 King Bed, Jetted Tub | Living area | 42-inch LCD TV with cable channels, TV, MP3 dock

Overview of DoubleTree by Hilton Hotel Jacksonville Riverfront

DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

3.6/5 Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207

Explore the area

  • Popular LocationMuseum of Science and History4 min walk
  • Popular LocationFriendship Park5 min walk
  • Popular LocationJacksonville Museum of Modern Art18 min walk
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)20 min drive

Room options

About this area

Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront is located in Downtown Jacksonville, a neighborhood in Jacksonville, and is near a metro station and on the waterfront. Museum of Science and History and Jacksonville Museum of Modern Art are cultural highlights, and travelers looking to shop may want to visit St. Johns Town Center. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or TIAA Bank Field.
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Map

What's nearby

  • Museum of Science and History - 4 min walk
  • Friendship Park - 5 min walk
  • River City Marina - 9 min walk
  • Jacksonville Museum of Modern Art - 18 min walk
  • Baseball Grounds of Jacksonville - 3 min drive

Getting around

  • Jacksonville Station - 14 min drive
  • Jacksonville International Airport (JAX) - 20 min drive

Restaurants

  • The Southern Grill - 3 min walk
  • BB's - 8 min walk
  • Chart House - 8 min walk
  • Ruth's Chris Steak House - 9 min walk
  • Clara's Tidbits Restaurant - 9 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel located in Downtown Jacksonville
Take advantage of a poolside bar, a grocery/convenience store, and a terrace at DoubleTree by Hilton Hotel Jacksonville Riverfront. Enjoy American cuisine and happy hour at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool with free cabanas
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • A ballroom, a banquet hall, and wedding services
  • Express check-in, 19 meeting rooms, and a computer station
  • Guest reviews say good things about the breakfast, pool, and helpful staff
Room features
All 293 rooms boast comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 42-inch LCD TVs with premium channels
  • Balconies, coffee/tea makers, and heating

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 21.95 for adults and USD 11.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • St. Johns Provision Co.
  • Ruth's Chris

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (12000 square feet)
  • Meeting rooms - 19

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

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Hotel
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4 star
4 star
Business friendly
Business friendly
Pool
Pool
Guest rating 3.5+
Guest rating 3.5+
Free WiFi
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Policies

Check-in

Check-in from 4 PM - 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 21.95 for adults and USD 11.00 for children (approximately)
  • Covered self parking fee: USD 16 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

Frequently asked questions

Does DoubleTree by Hilton Hotel Jacksonville Riverfront have a pool?

Yes, this property has an outdoor pool. Pool access is from 6 AM–9:00 PM.

How much does it cost to stay at DoubleTree by Hilton Hotel Jacksonville Riverfront?

As of Dec 4, 2022, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Jacksonville Riverfront on Dec 19, 2022 start from $126.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton Hotel Jacksonville Riverfront pet-friendly?

No, only service animals are welcome at the property.

How much is parking at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Self parking is available for USD 16 per day. Valet parking is available for USD 22 per day.

What time is check-in at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Check-in is from 4 PM - 2 AM.

What time is check-out at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Check-out is at 11 AM.

Where is DoubleTree by Hilton Hotel Jacksonville Riverfront located?

Located in Downtown Jacksonville, this hotel is within 1 mi (2 km) of Museum of Science and History, Jacksonville Museum of Modern Art, and San Marco Theatre. VyStar Veterans Memorial Arena and TIAA Bank Field are also within 3 mi (5 km).

Can I cancel my reservation for free at DoubleTree by Hilton Hotel Jacksonville Riverfront and receive a full refund?

Yes, DoubleTree by Hilton Hotel Jacksonville Riverfront offers free cancellation on select room rates, because flexibility matters! Please refer to DoubleTree by Hilton Hotel Jacksonville Riverfront cancellation policy on our site for more details about any exclusions or requirements.

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Overall score and ratings

3.6

Good

How we verify reviews
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 5 - Excellent. 344 out of 1001 reviews" "
" "5 - Excellent 34%
Rating 4 - Good. 228 out of 1001 reviews" "
" "4 - Good 23%
Rating 3 - Okay. 195 out of 1001 reviews" "
" "3 - Okay 19%
Rating 2 - Poor. 133 out of 1001 reviews" "
" "2 - Poor 13%
Rating 1 - Terrible. 101 out of 1001 reviews" "
" "1 - Terrible 10%

3.7/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

3.5/5

Eco-friendliness

3/5 Okay

rosanne
Traveled with family
Liked: Staff & service
Room is dated. Shower handle broken. Toom smelled musty. Bed was nice. That whole area has deteroritated. No secuirty. I asked to speaknto security about a suspicious incident and was told there was none till 10 pm. Scared walking outside at night.

1/5 Terrible

Dwanneich
Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I travel quite a bit. I have used Expedia to book all of my travel and I would have to say my stay at Double Tree in downtown Jacksonville was the worst stay I have ever experienced. To wrap it up in one word, FILTHY! It was horrid! Our first room, yes first looked like a scene depicting a crack den on the movies. It was old, outdated, and filthy. Second room, not vacuumed, dusted or cleaned. It was like the cleaning staff was told not to clean the room. It smelled like wet carpets and we couldn’t breathe properly because of it. I believe it has mold. The shower was stopped up and almost flooded the bathroom. Our shower was cut short because we didn’t want to deal with wet flooded floors. I am so very disappointed. I am permanently scarred. We couldn’t wait to get out of there!!
Stayed 1 night in Nov 2022

5/5 Excellent

Roselynn, Melbourne
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our Riverfront view, access to the Riverwalk and monorail skyride! Room didn't have microwave or fridge but we survived.
Stayed 1 night in Nov 2022

5/5 Excellent

John
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Nov 2022

3/5 Okay

Martinus
Business traveler
Liked: Staff & service
Avarege stay
Stayed 2 nights in Oct 2022

1/5 Terrible

Frank
Traveled with group, Traveled with family
Disliked: Staff & service
When booking Jacksonville, i was told about how great of a hotel and the location is compared to everything downtown. I paid for 5 rooms and when i arrived i was told that check in wasn’t until 4 and nothing would be ready until then. I called at 4 and was told 4 rooms out of 5 were ready. When my party and myself came back to the hotel we were told my rooms were given away. The manager worked as hard as possible to make sure everything worked out and got us 5 rooms. She went up to every room making sure they were ready. But the staff behind the counter were the rudest most unprofessional staff i have ever dealt with. They mimicked and belittled me when i showed concern that my rooms were given away at a hotel that either sold out the or oversold the rooms 519, which was one of the rooms, had no air and no tv and was told by the counter staff; oh well, we’re sold out and there’s nothing we can do and i requested the manager again. Room 426, another room given to us had no AC and had to be switched 2 days later when another room opened up. As a Hilton rewards member and a frequent traveler i have never felt as disrespected as i was at this hotel. I do not recommend this hotel and i feel by the level of disrespect i received some sort of refund is in order
Stayed 3 nights in Oct 2022

2/5 Poor

Ryan
Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Checked in was given room that that when door was closed you could see into room from Hallway and was you could see tried to repair with weather stripping to close gap. The door lock could not engage because gap was to large. Requested and was given another rooom. Housekeeping is upon request. I requested service and it was never provided. The rooms are dated and everything was falling apart. The hotel is in need of a serious renovation. The location is great but currently not worth the price.
Stayed 3 nights in Oct 2022

2/5 Poor

warren
Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was very disappointed, paid 500 dollars for the weekend, Had to pay 16 dollars a day for Parking , No continental Breakfast ; Breakfast was 19 dollars a person , No lobby coffee you had to pay for that too, Was noisy and it need repair and updating , will not stay there angain
Stayed 2 nights in Oct 2022

2/5 Poor

Alejandro
Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Service was excellent but the room in which my wife and me stayed, 8th floor, was very outdated. Also there was dusk everywhere, to include a water damage stain in the ceiling. There was no mini fridge. I have stay in other doubletree hotels and this one is the most outdated. Makes La Quinta a more desirable stay for the price.
Stayed 1 night in Oct 2022

5/5 Excellent

Jennifer
Traveled with partner, Traveled with family