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Overview of The Savoy Hotel

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  • Deluxe Twin Room

    4.3/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 2 Queen Beds
    More details
  • Executive Room, Business Lounge Access

    5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Room, Terrace

    Room amenities

    • 356 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Family Room

    5/5 guest room rating

    Room amenities

    • 614 sq ft
    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More details
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 474 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Twin Room, Business Lounge Access

    4.5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 2 Queen Beds
    More details
  • Deluxe Room

    4.5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Triple Room

    5/5 guest room rating

    Room amenities

    • 334 sq ft
    • Sleeps 3
    • 3 Twin Beds
    More details
4.5
Wonderful
Rating 5 - Excellent. 425 out of 655 reviews
5 - Excellent 65%
Rating 4 - Good. 162 out of 655 reviews
4 - Good 25%
Rating 3 - Okay. 37 out of 655 reviews
3 - Okay 6%
Rating 2 - Poor. 15 out of 655 reviews
2 - Poor 2%
Rating 1 - Terrible. 16 out of 655 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Room comfort
Sad face IconDisliked: Staff & service
We arrived to the hotel at 3.30pm (Our check in time was due to be at 3pm). On arrival we were greeted and told to wait in lobby as our room would be ready shortly (10 minutes or so according to the front desk staff). The lobby began to get busy with couples checking in for their stay. They were promptly seen too and room was ready for them upon there arrival. 35 to 40 minutes passed before we were contacted again by the front desk to tell us our room was finally ready. They apologised for the wait. As we arrived to our room we noticed that cleaners were still inside and bed wasn't made (room not ready). Back down to reception again and after another apology we were told we could "mosey" around the city for some time and the room would be ready on our return. We walked around the city for 30 minutes before arriving back. We were told the room was now ready. Upon entering the room my girlfriend and I both found a displeasing smell. We both thought that the room was cleaned in a rush. The bathroom and furnishings of the room was very nice. But we found it to be very dusty and had to open the window to let in some fresh air. We were very disappointed at how we were treated by the staff. Our room should have been ready to check in at 3pm. We should have been treated to a drink at the bar for having to wait for over an hour for our room to be ready or additional extras such as breakfast. Our stay was well below par of what we expected from a 5 star hotel.
Stayed 1 night in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Great friendly helpful staff, very central hotel. Would return and recommend
Stayed 2 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Walking distance to King John's Castle (a must see). The staff were very attentive and super friendly. If you can, get the executive suite. They are newly refurbished (very modern) and have stunning views. Food was delicious. I would highly recommend this hotel.
Stayed 1 night in Aug 2020

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