洛克思旅游套票 | 洛克思机票+酒店优惠低至 4 折

The property itself was very nice and the few staff I interacted with were nice however worst experience ive ever had. I made reservation back in November through hotels.com. I called the hotel 4 days prior to checkin to make sure they updated my guest info to 3 guests and asked for confirmation that I had the suite with King bed and other room with sofa bed and dining table. They said I had to go thru hotels.com and they couldn't talk to me. OK..i went through hotels.com messaging on website to message the property. I got a message back saying "this is confirmed see you soon". We check in open the door and we have a tiny standard room with a queen bed. I call front desk saying this is an issue and the same person who checked me in now tells me they were sold out and needed my room and be cause I booked through a 3rd party they had the right to change my room. I was shocked and said I have three adults that I confirmed this week and was told all was confirmed. 1 person will be sleeping in the floor. I asked if I had ti still pay the $450 rate she said yes. Nothing she could do. I started saying no way this is crazy..she then offers a credit of $60 and some points cause im away hikton honors member..oh boy. I say im going to need extra bedding and nothing gets sent. I calmly go downstairs request a sheet and blanket and they send me 2 blankets. There is more but im out of characters..i called GM next am after I got a bill with no credit and double parking..got 210 credit

The room was really clean and I love the MLounge.

Impecable rooms, with beautiful decor and of course premium everything. Luxurious

near the spectrum center.