4/5 Good
Anita, RAF Lakenheath, Suffolk
Traveled with family and small children
8 Dec 2020
Liked: Cleanliness, staff & service, property conditions & facilities
I had really high hopes for this hotel based off of the website and instagram posts, however I was quite disappointed in the actual stay. On the website the rooms look very mysterious and harry potter styled andthere are posts saying that there was trivia and other Harry Potter themed items in the rooms, but the only harry potter items we had in our room was the owl shaped key and the coffee mugs. The corridor to the basement rooms was on theme, but we did not get the fog or lights or any of the other things i saw that were posted. We were offered a nice treat of the Harry Potter movies to watch in the room. The bathroom was tiny and freezing cold with a very dim light so that was the worst part of the trip for my kids. We did the wizard cocktail experience, but it was a little lack luster as we were so confused trying to follow the directions, i wish there had been someone there to guide us through the "potion making" and maybe a little more of an "experience" as it was called. The afternoon tea was very lovely though and the food was delicious and very filling. The breakfast was also good and served warm and lots of options for everyone. The staff were nice and very helpful. I enjoyed talking with them. All in all, it was a okay experience, but the website and instagram page are very misleading and definitely did not meet my expectations for the high price. Speaking of price, PAY BEFORE YOU GO! I was charged about $60 more than the price i reserved when I booked on expedia.
Stayed 1 night in Dec 2020
