Posted Jan 4, 2017
My granddaughter was married at this hotel with the ceremony at 3.15pm. Many of the family booked rooms and stayed overnight after the celebrations were finished.
Sasha married Josh but on entering the hotel, there was a notice "Sasha and Luke's Wedding". In another place was a notice reading "Sasha Herst's Reception".
The hotel wedding coordinator was supposed to coordinate but obviously failed to link that check in time is 3.00pm so that if you ever had a room allocated, there was just 15 minutes to get ready and get downstairs. Our room was not ready. Never saw that coordinator at the reception and ceremony and reception staff were just arrogant.
Getting back to the room at midnight, there was no power to the central heating wall thermostat to turn on the heat so we both froze all night even under the thin duvet. The freezing charge was around 300 quid for the night.
The 22 quid breakfast was poor. The scrambled egg tasted like reconstituted powder and I had the overwhelming feeling to get the hell outa there and outa the hotel into an Uber and home.
As usual, large organisations cannot take criticism and always point to the customer saying that the customer should have done this or said that, so any comments back by the Waldorf will point entirely to my failings.
I do know this. Whatever my family arranged (ceremony, caterer, caterer's staff, food, drinks, show band, etc) was magnificent. Whatever the hotel arranged was a screw up.