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Hotel Playa Mazatlan

Photo gallery for Hotel Playa Mazatlan

Featured Image
On the beach, beach umbrellas, beach towels, beach volleyball
On the beach, beach umbrellas, beach towels, beach volleyball
On the beach, beach umbrellas, beach towels, beach volleyball
5 outdoor pools, pool umbrellas, sun loungers

Overview of Hotel Playa Mazatlan

Hotel Playa Mazatlan

3 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Ave Playa Gaviotas 202, PO Box 207, Mazatlan, SIN, 82110

Explore the area

  • Popular LocationSea Shell City Museum3 min walk
  • Popular LocationPunta Camaron Beach3 min walk
  • Popular LocationMonument to the Family8 min walk
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)31 min drive

Choose dates to view prices

About this area

Mazatlan

Located on the beach, Hotel Playa Mazatlan is in Mazatlan's Zona Dorada neighborhood, a walkable area with good shopping. While the natural beauty of Playa Norte and Cerritos Beach can be enjoyed by anyone, those looking for an activity can check out Mazatlan International Center. Traveling with kids? Consider Mazatlan Aquarium, or check out an event or a game at Teodoro Mariscal Stadium. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.

What's nearby

  • Sea Shell City Museum - 3 min walk
  • Punta Camaron Beach - 3 min walk
  • Monument to the Family - 8 min walk
  • Teodoro Mariscal Stadium - 5 min drive
  • El Cid Country Club Golf Course - 10 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 31 min drive

Restaurants

  • La Terraza — 1 min walk
  • Casa Roberto — 1 min walk
  • Lucky B's — 3 min walk
  • Panama — 4 min walk
  • Dolce Mami — 5 min walk

About this property

Hotel Playa Mazatlan

Ocean-view hotel with a swim-up bar, near Mazatlan Aquarium
Catch some rays at the beach or spend the day relaxing at Hotel Playa Mazatlan's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. All 400 rooms offer free WiFi and free wired Internet, plus balconies or patios and flat-screen TVs with satellite channels. Guests will also find room service, premium bedding, and coffee makers.
Hotel Playa Mazatlan offers 400 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mazatlan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA NO INCLUIDO ($). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

All inclusive details

All-inclusive room rates at Hotel Playa Mazatlan are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Dining and beverage availability limited at one or more venues

Entertainment

Onsite entertainment and activities
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet
  • WiFi in public areas is free with a 2-device limit
  • Free in-room WiFi has a 2-device limit

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet and à la carte meals, snacks, and beverages included
  • 4 restaurants and 1 coffee shop/café
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Water park access (surcharge)

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to construction, Avenida Playa Gaviotas is closed to traffic until further notice. During this time guest parking is located on Bugambilia Street, 300 meters (984 feet) from the hotel. Guests must register their vehicle in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
Children under 13 years old are not allowed in the spa without adult supervision
Guests under 12 years old are not allowed in the spa

Property is also known as

Hotel Mazatlan
Hotel Mazatlan Playa
Hotel Playa
Hotel Playa Mazatlan
Mazatlan Hotel
Mazatlan Hotel Playa
Mazatlan Playa
Playa Hotel Mazatlan
Playa Mazatlan
Playa Mazatlan Hotel
Hotel Mazatlan Mexico Playa
Mazatlan Inclusive Inclusive
Hotel Playa Mazatlan
Hotel Playa Mazatlan - All Inclusive Mazatlan
Hotel Playa Mazatlan - All Inclusive All-inclusive property
Hotel Playa Mazatlan Hotel
Hotel Playa Mazatlan Mazatlan
Hotel Playa Mazatlan All Inclusive
Hotel Playa Mazatlan Hotel Mazatlan

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 431 out of 971 reviews
5 - Excellent 44%
Rating 4 - Good. 340 out of 971 reviews
4 - Good 35%
Rating 3 - Okay. 117 out of 971 reviews
3 - Okay 12%
Rating 2 - Poor. 49 out of 971 reviews
2 - Poor 5%
Rating 1 - Terrible. 34 out of 971 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Very helpful and accommodating.
Stayed 7 nights in Jul 2021

3/5 Okay

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
This was by far the worst all inclusive that I have stayed at. With the exception of Francisco who helped us out in the pool area, and Josue who was one of the servers- the majority of the staff was rude. I chose this hotel based on reviews, but obviously I should have read the negative ones. The rooms did not have a fridge, the beds were on the smaller side, and we were charged for a drink my husband spilled. They refused to change the sheets until we went and paid. Then they brought sheets but never put them on. LOL. Be warned, they do not take credit/debit cards. I was told there was an ATM on property, but there is not. They also do not include the covid test, whereas other competitors do. The beach is nice, and we always found a spot to sit, but there are bands playing all day. If you don't mind multiple bands playing different songs all day- this is for you. The worst part was being in a room close to Joe's Oyster Bar. They played music until 4 am from Friday to Sunday. Some positives: 1. There are several nice pools, and the kids really enjoyed them. 2. The food was decent. 3.They have dinner shows daily. My kids loved the Disney show. 4. There are snacks available all day, so my picky eaters never suffered. 5. Hotel is located near everything and you can grab a pulmonia right outside. Conclusion- Mazatlan is nice. There is a lot to do and see. I'll be back, but to another hotel.
Stayed 7 nights in Jul 2021

2/5 Poor

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only great service we got is from the waitress at the buffet.. please read this.. If you get the package ALL INCLUDED..well, not everything is included. it's a lie..this is what you will expect. 07/12/2021 1- Before you get to the city driving enjoy the rates of the 4 pay tolls hiway.(casetas de cobro). Coming and going back, almost $100 dollars coming and $100 dollars going back.. 😦🚗🛣️ the road it's a throw up.🤮 2-The hotel main road is under construction so good luck getting a safe parking. You will need to walk some to the hotel, Hotel personal will help carry your loagage. And help you park you car. Rooms are ok. Clean and comfortable. No microwave, no cooler.. no coffe maker. you will get a 100 pesos fee per day if you want a microwave in the room. 3-If you expect a lot of sea food on the hotel restaurant...☹️ you are wrong. There is a buffet restaurant that offers food just like any other buffet.. The other speciality 3 restaurants need to be by reservation 8am-11am only. With the choose of only one speciality restaurant per day.. I noticed that the alcoholic drinks are not that strong..🤔. Not sure if it's real alcohol. And I hope don't end up in the hospital for adulterated liquor consuming. (I don't need proof of that).. I'm doing the test by myself.. 4-While you are on the beach,, 1000s of gift vendors will ask you to buy stuff..it's annoying..I understand that that's their way of support food to the table.. But its my vacation..
Stayed 3 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jul 2021

1/5 Terrible

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Omg horrible!! Parking 3 blocks away and food horrible
Stayed 4 nights in Jun 2021