They need better management. The hotel staff is the redeeming part of the property and the food. The property supposed to be new, but there are lots of things already damaged or falling apart in the room or building. The city view rooms lack air flow, one window you cannot open. The air conditioning system is noisy. Lack of cleaning staff, so the rooms are not cleaned every day or properly clean. There room design is basic and not practical, specially the bathroom, no room for your own toiletries or to hang two towels! No glasses or tray in the sink area. The bathroom soap containers, the pump doesn’t work. No consistency of service, also in the dining area some staff seemed untrained, don’t bring you small plates with your cup of coffee or to put a piece of bread! If you are by the pool the staff is a mess, basically two waiters for three pools. Get your own drinks at the bar, one of our dishes took over an hour to be prepared, again one cook! The waiters at the pool we’re talking to each other or on their phones instead of working! Again, training. If the hotel is at full capacity the three pools are not enough, so be ready to be without beach chairs, there are none at the beach, you can rent chairs and parasols from beach vendors. The beach is not cleaning daily and people in general lack culture of maintaining free of garbage, bottles, food wrappings, etc. all along the beach. The city should have better ways to prepare for the inflow of people during the holidays.
