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Viaggio Resort Mazatlán

Photo gallery for Viaggio Resort Mazatlán

Exterior
On the beach
3 outdoor pools, open 9:00 AM to 9:00 PM, sun loungers
3 outdoor pools, open 9:00 AM to 9:00 PM, sun loungers
3 outdoor pools, open 9:00 AM to 9:00 PM, sun loungers

Overview of Viaggio Resort Mazatlán

Viaggio Resort Mazatlán

8.4/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Restaurant
Map
Avenida Camaron Sabalo, Zona Dorada, Mazatlán, Sinaloa, 82100

Explore the area

  • Popular LocationPunta Camaron Beach13 min walk
  • Popular LocationSea Shell City Museum15 min walk
  • Popular LocationEl Cid Country Club Golf Course17 min walk
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)39 min drive

Room options

About this area

Mazatlán

Viaggio Resort Mazatlán is located in Zona Dorada, a neighborhood in Mazatlán, and is on the Strip and on the beach. The Mazatlan Malecón and Plaza Machado are notable landmarks, and the area's natural beauty can be seen at Playa Norte and Cerritos Beach. Traveling with kids? Don't miss Mazatlán Aquarium.

What's nearby

  • Punta Camaron Beach - 13 min walk
  • Sea Shell City Museum - 15 min walk
  • El Cid Country Club Golf Course - 17 min walk
  • Teodoro Mariscal Stadium - 11 min drive
  • Bula - 12 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 39 min drive

Restaurants

  • F.I.S.H - 2 min walk
  • La Concha - 5 min walk
  • La Casa Country - 7 min walk
  • Allegro Caffe - 11 min walk
  • Panama - 13 min walk

About this property

Viaggio Resort Mazatlán

Family-friendly resort located in Zona Dorada
Located close to El Cid Country Club Golf Course and Mazatlán Aquarium, Viaggio Resort Mazatlán provides free water park access, a poolside bar, and a grocery/convenience store. This resort is a great place to bask in the sun with a beachfront location. Enjoy international cuisine, ocean views, and a poolside location at the two onsite restaurants. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a coffee shop/cafe and a playground.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and a lifeguard on site
  • Free self parking
  • Buffet breakfast (surcharge), multilingual staff, and a water dispenser
  • An elevator, a 24-hour front desk, and wedding services
Room features
All 291 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs.
More amenities include:
  • Changing tables, highchairs, and childcare services
  • Bathrooms with showers and hair dryers
  • 65-inch Smart TVs with premium channels
  • Wardrobes/closets, travel cribs, and heating

All inclusive details

All-inclusive room rates at Viaggio Resort Mazatlán are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MXN 350 for adults and MXN 200 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresco Restaurant
  • Caffenio Coffee Bar
  • Main Restaurant
  • Pool Bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Playground
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Travel crib
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 500.0 per night
Cribs (infant beds) are available for MXN 300.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: MXN 5000 per stay for guests under 21 years old staying between 20 February - 31 March

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MXN 350 for adults and MXN 200 for children (approximately)
  • Crib (infant bed) fee: MXN 300.0 per night
  • Rollaway bed fee: MXN 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Viaggio Resort Mazatlán Resort
Viaggio Resort Mazatlán Mazatlán
Viaggio Resort Mazatlán Resort Mazatlán

Frequently asked questions

Does Viaggio Resort Mazatlán have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Viaggio Resort Mazatlán?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Viaggio Resort Mazatlán on Feb 8, 2023 start from $86.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viaggio Resort Mazatlán pet-friendly?

No, pets are not allowed at this property.

How much is parking at Viaggio Resort Mazatlán?

Self parking is free at this property.

What time is check-in at Viaggio Resort Mazatlán?

Check-in begins at 3:00 PM.

What time is check-out at Viaggio Resort Mazatlán?

Check-out is at noon.

Are there all-inclusive benefits at Viaggio Resort Mazatlán?

Some rate plans available at this resort are all-inclusive.

Where is Viaggio Resort Mazatlán located?

Located in Zona Dorada, this beachfront resort is in a shopping district and within 3 mi (5 km) of El Cid Country Club Golf Course, The Mazatlan Malecón, and Playa Norte. Mazatlán Aquarium and Cerritos Beach are also within 6 mi (10 km).

Reviews

8.4

Very Good

Rating 10 - Excellent. 37 out of 70 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 17 out of 70 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 11 out of 70 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 4 out of 70 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 1 out of 70 reviews" "
" "2 - Terrible 1%

8.9/10

Cleanliness

8.4/10

Staff & service

7.9/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property I have stayed for the money.
Stayed 1 night in Jan 2023

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT SERVICE! Comfortable rooms and beds. Great value and the food was tasty.

8/10 Good

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel with good management.

6/10 Okay

Carlos

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Viaggio is a new hotel but has significant flaws in its design. Rooms smell like food in the morning; the lobby has water leakage; the walking entrance to the hotel is a nightmare because of the marble stairs; the beach has no shades or beds. And finally, the all-inclusive option is very short on variety and expensive. The positive thing about the hotel is its location, within a walking distance of the best places in Mazatlan.

8/10 Good

Carmen

Traveled with partner
Liked: Amenities, property conditions & facilities
The property is nice. Not enough lounge chair by the pool. Couldn’t enjoy the pool. Staff not friendly.

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly supper secure

6/10 Okay

Penelope, Rochester

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
They need better management. The hotel staff is the redeeming part of the property and the food. The property supposed to be new, but there are lots of things already damaged or falling apart in the room or building. The city view rooms lack air flow, one window you cannot open. The air conditioning system is noisy. Lack of cleaning staff, so the rooms are not cleaned every day or properly clean. There room design is basic and not practical, specially the bathroom, no room for your own toiletries or to hang two towels! No glasses or tray in the sink area. The bathroom soap containers, the pump doesn’t work. No consistency of service, also in the dining area some staff seemed untrained, don’t bring you small plates with your cup of coffee or to put a piece of bread! If you are by the pool the staff is a mess, basically two waiters for three pools. Get your own drinks at the bar, one of our dishes took over an hour to be prepared, again one cook! The waiters at the pool we’re talking to each other or on their phones instead of working! Again, training. If the hotel is at full capacity the three pools are not enough, so be ready to be without beach chairs, there are none at the beach, you can rent chairs and parasols from beach vendors. The beach is not cleaning daily and people in general lack culture of maintaining free of garbage, bottles, food wrappings, etc. all along the beach. The city should have better ways to prepare for the inflow of people during the holidays.

6/10 Okay

Leonel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice and clean property

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security was on point! Staff was very kind, and views were wonderful! Definitely will be visiting this property soon!
Stayed 1 night in Dec 2022