5/5 Excellent
LUIS
Traveled with family
Aug 2, 2022
Liked: Cleanliness, staff & service, amenities
Staff bent over backwards to make sure everything was above and beyond expectations. Personal Butler Brenda provided a very thoughtful and kind welcome. Martin, Ulises, and Roberto in the Diana Restaurant were all excellent waiting on me like a rockstar. Chef Tirado even came out to the table and served me, and my guest, customized gelatin spreads he created on his own to surprise us after we asked for something not on the menu. I felt like the common denominator from ALL the staff we dealt with from the doorman to the spa employees was to make everything perfect in a personalized and effortless way. One of the head guys, Ivan, included me in the champagne ritual and asked for feedback, specifically. We told him everything was excellent and if we could only bring one observation to his attention was the bathroom in the room 1209 where we stayed had grungy grout and the silicone to finish the tile seams were needing attention in the bathroom. After making the comment I also realized the wallpaper disrepair was not in-line with the overall tip top shape of the property. The plumbing on the third floor Men’s restroom (near the front desk) where the toilet pipes meet the wall in 2 of the 3 toilets was also not all the way installed properly although they functioned.
Stayed 5 nights in Jul 2022