“We knew this was a virtual hotel when we booked, but we had no idea it would be this complicated. There was no staff, no lobby, and no one available to help when we arrived. We had to rely on strangers to figure out the check-in process because we received very little instruction beforehand.
The room was very small, had no balcony, no closet, no extra bedding, and a terrible view. The bed was uncomfortable and kept separating from the wall. There was no phone in the room, and getting something……
“We knew this was a virtual hotel when we booked, but we had no idea it would be this complicated. There was no staff, no lobby, and no one available to help when we arrived. We had to rely on strangers to figure out the check-in process because we received very little instruction beforehand.
The room was very small, had no balcony, no closet, no extra bedding, and a terrible view. The bed was uncomfortable and kept separating from the wall. There was no phone in the room, and getting something……
Merna