评分基于 657 条真实点评
4.9 客房清洁度
4.7 服务和员工
4.7 客房舒适度
4.9 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2022年7月28日 发布在：Hotels
酒店管理层的评论
2022年8月3日，回复：酒店管理层 kuki
Hi Yuan-Kai!
Thank you for your rating! What did you like about your stay with us?
用户：真实旅客
发布日期：2024年6月20日 发布在：Expedia
The room was not cramped, the bathroom was beautifully, the kids enjoyed the pool, and the parking was very convenient.
用户：真实旅客
发布日期：2024年6月20日 发布在：Expedia
Great place.
酒店管理层的评论
2024年6月20日，回复：酒店管理层 Guest Experience
Hi Tuan,Thank you so much for choosing the Ameswell Hotel for your stay! We hope to see you again!
用户：真实旅客
发布日期：2024年6月19日 发布在：Expedia
Excellent, great location and everything
酒店管理层的评论
2024年6月20日，回复：酒店管理层 Guest Experience
We are glad that you loved your stay Alejandro! Thank you for your feedback and high rating. We appreciate you choosing The Ameswell Hotel for your stay and we hope to see again
用户：真实旅客
发布日期：2024年6月16日 发布在：Expedia
Nice and Clean
酒店管理层的评论
2024年6月18日，回复：酒店管理层 Guest Experience
Hello Shiying,Thank you for your feedback! We appreciate your high rating. Thank you for choosing to stay with The Ameswell Hotel! We hope to see you again when you return to Mountain View area!
用户：真实旅客
发布日期：2024年6月15日 发布在：Expedia
Great place to stay while attending concerts at the Shoreline!
酒店管理层的评论
2024年6月15日，回复：酒店管理层 Guest Exoerience
Hello, Thank you for choosing The Ameswell Hotel for your stay while in the area for the concert! We appreciate the high rating Crystal! We hope to welcome you back soon!
用户：真实旅客
发布日期：2024年6月9日 发布在：Expedia
酒店管理层的评论
2024年6月13日，回复：酒店管理层 Guest Experience
Hello Azin, We are delighted your stay was all you needed it to be. We look forward to your next stay!
用户：真实旅客
发布日期：2024年6月6日 发布在：Expedia
The staff were very unhelpful here, we left out passports in the safe and no phone call or email to let us know. When we realised and called them they said they were aware they had been handed into reception but why couldn’t they let us know?
When I asked if they could recommend a taxi company to get them to the airport to us again no help. This is poor customer service and not something you would expect of a higher rated hotel, when I questioned it they said they can’t call international numbers yet an email could have been sent and wasn’t. We were extremely disappointed considering the importance of what had been left.
酒店管理层的评论
2024年6月6日，回复：酒店管理层 Guest Experience
Hello Sarah, We sincerely apologize for the miscommunication regarding your misplaced passports. We understand the importance of such documents.Upon reviewing our records, we found that your passports were indeed found in the safe after your departure. As there was no in-person checkout, we were unable to contact you directly. The phone number provided on your reservation was an international number, which we are not able to call out to.We have since taken the following steps to rectify the situation:* We immediately contacted the third-party booking platform through which you made your reservation, but unfortunately, they did not have a valid email address or alternative contact information for you.* We checked our call logs and found no record of a call from you regarding your passports.We strongly recommend that guests double-check drawers and safes before leaving their rooms to avoid any such incidents in the future.We hope that you will consider giving us another opportunity to demonstrate our commitment to excellent customer service. In the meantime, we wish you all the best in your travels.
用户：真实旅客
发布日期：2024年6月6日 发布在：Expedia
Lovely, beautiful, convenient. Very thoughtful amenities within the hotel considering that there is no conveniences that are walkable.
Pool, fire pit, workout room, lawn area- nearby Stevens Creek Trail and Freeway access- amazing.
I happened to arrive on a Friday when the staff was clearly tired from the business travelers all week- 3:45pm is too late to get decent food at the Starbucks style coffee shop and too early to get anything at the bar. Front desk staff had the same lack of energy.
But the property is amazing and very convenient.
酒店管理层的评论
2024年6月6日，回复：酒店管理层 Guest Experience
Hello Pamela, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words about our beautiful property and thoughtful amenities.We understand your disappointment with the Fly by cafe's operating hours not aligning with your expectations. While we apologize that you were unable to take advantage of our cafe's expanded menu, we would like to clarify that the Fly by cafe offers more than just Starbucks coffee and provides excellent curated food items that complement our restaurant's menu.It is important to note that our online hours for the Fly by cafe are from 7 am to 4 pm. However, our full-service restaurant opens at 5 pm for both sit-down dining and to-go orders. We recommend that our guests check our website or contact the front desk for the most up-to-date information on our dining options.We are genuinely concerned about the lack of energy expressed by our staff during your arrival. This is not the level of service we strive to provide to our guests, and we will address this with our team to ensure that they are delivering the warm and welcoming experience that our guests deserve.We hope that you will consider giving us another opportunity to exceed your expectations during your next stay.
用户：真实旅客 来自：Seattle
发布日期：2024年6月6日 发布在：Expedia
Everything was great except we couldn’t get the AC to really work.
酒店管理层的评论
2024年6月6日，回复：酒店管理层 Guest Experience
Hello Elizabeth, Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed most aspects of your experience.We sincerely apologize that you experienced issues with the air conditioning in your room. We strive to ensure our guests' comfort, and it's disappointing to hear that we missed the mark in this instance.We'd like to investigate this further to ensure that such issues don't happen again.We hope to have the opportunity to welcome you back again soon, where we can demonstrate the high standards of service we aim for.
