Ace Hotel New Orleans

Photo gallery for Ace Hotel New Orleans

Primary image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/patio

Overview of Ace Hotel New Orleans

Ace Hotel New Orleans

4.0 star property

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
600 Carondelet Street, New Orleans, LA, 70130

Explore the area

  • Popular LocationCanal Street8 min walk
  • Popular LocationCaesars Superdome11 min walk
  • Popular LocationHarrah's New Orleans Casino12 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)19 min drive

Choose dates to view prices

About this area

New Orleans

Located in New Orleans, Ace Hotel New Orleans is in the business district. National World War II Museum and Preservation Hall are cultural highlights, and some of the area's notable landmarks include Jackson Square and Cafe Du Monde. Looking to enjoy an event or a game? See what's going on at Smoothie King Center or Caesars Superdome.

What's nearby

  • Canal Street - 8 min walk
  • National World War II Museum - 10 min walk
  • Caesars Superdome - 11 min walk
  • Harrah's New Orleans Casino - 12 min walk
  • Julia Street Cruise Terminal - 13 min walk

Getting around

  • New Orleans Union Passenger Terminal - 11 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 19 min drive

Restaurants

  • Herbsaint - 2 min walk
  • Desi Vega's Steakhouse - 3 min walk
  • Cafe at the Square - 3 min walk
  • Juan's Flying Burrito - 3 min walk
  • Maypop Restaurant - 3 min walk

About this property

Ace Hotel New Orleans

4-star New Orleans hotel in New Orleans Central Business District, walk to Canal Street
3 restaurants, an outdoor pool, and a nightclub are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Ace Hotel New Orleans offers 234 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured valet parking on site (USD 54 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 15-45 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Joesephine Estelle
  • Alto
  • Seaworthy

Things to do

  • 24-hour fitness center
  • Nightclub
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 75
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per night, plus a deposit of USD 25.00 per night
1 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 27.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 45 per person (approximately)
  • Secured valet parking fee: USD 54 per day (in/out privileges)
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per accommodation, per night
  • Early check-in fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ace New Orleans
Ace Hotel New Orleans Hotel
Ace Hotel New Orleans New Orleans
Ace Hotel New Orleans Hotel New Orleans

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 590 out of 982 reviews
5 - Excellent 60%
Rating 4 - Good. 250 out of 982 reviews
4 - Good 25%
Rating 3 - Okay. 81 out of 982 reviews
3 - Okay 8%
Rating 2 - Poor. 42 out of 982 reviews
2 - Poor 4%
Rating 1 - Terrible. 19 out of 982 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

4/5 Good

Traveled with group
Liked: Cleanliness, amenities
Overall, I enjoyed our stay at the ace hotel. The location was convenient and the hotel itself is very aesthetically pleasing. I also loved that they had a bar and the lovage cafe making it super easy to get a quick bite or a drink. I truly loved everything. My only complaint was one with another hotel guest and to my knowledge the lack of steps taken to address the situation. There was a drunk male who kept talking to me and my friends in and out of the pool and made many uncomfortable comments. We continuously attempted our best to not engage in conversation with him. He eventually left to socialize with others. While we were in the pool he came over to us and grabbed one of my friends by the waist from behind. It was a terrifying experience to say the least and we did relay this info to the hotel staff. I am not personally sure if they addressed it in any way all I know was what I saw which was him continuing to be in that area. We ultimately decided to head back to our rooms and continued to run into him throughout the weekend in the hotel. I understand that this is a guests actions and not the hotels but I do wish there would have been some sort of concrete approach on addressing these situations and if there is it would be helpful to know in order to feel safer as women staying at this hotel.
Stayed 3 nights in Jun 2022

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities
We took a while to get our room but the front desk staff were super sweet. The coffee shop is amazing to have on location . The rooms were overall good & clean , the black toilet weirded me out but that’s just my opinion . The pool was smaller than expected but nice . The bar / lobby was super fun on the weekend.
Stayed 3 nights in Jun 2022

1/5 Terrible

Traveled with group, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
My experience was extremely disappointing. the check in time is 3, when we got there at 3:25 they said the room wasn’t ready yet so they gave us free drink vouchers. No problem at all, about 30 minutes goes by and one of our guests asked how much longer and they said 20-30 more minutes. definitely felt alittle frustration at this point but i understood that they could possibly be under staffed. 45 minutes goes by and i kindly went up and asked again how much longer, they continued to say 10-15 more minutes and gave me free drink vouchers and apologized. the staff remained very nice during this whole experience. my dog was getting antsy and we all were as well. we had been waiting for an hour and a half or so now and at this point we just wished they would have called us and said our room would have been delayed. we had dinner reservations at 6:30 and it was nearing 5:15 with no answer on when our room would finally be ready. the birthday girl of our group went up and vocalized we needed to be at a reservation very soon and magically our room was ready. the room was very nice, the bathroom door was broken so we can’t close it and the AC doesn’t work so our room is extremely toasty but the aesthetic of the room and the location is very nice. i want to coke back and retry this place because i’ve heard so many amazing things about it but this experience really deters me.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the uniqueness!
Stayed 2 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Jun 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Attention to detail in decorations was incredible. However, this was by far the most uncomfortable hotel bed I’ve ever slept in. I feel like the bed should be the main piece in the room. It was a brick. Also, valet mixed my car keys up so it took over an hour to get my car when we were checking out. If I wouldn’t have asked “is there another guest with the same key?” we might still be waiting. Pool was great, but guests should have reserved seating or the option to reserve a bed by the pool.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised! Fully stocked drinks, very clean and cute fridge right in the room.
Stayed 1 night in May 2022

1/5 Terrible

Traveled with partner
Disliked: Staff & service, amenities
Staff was really unhelpful and checked us in supper late. Offered and early check in then gave away
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Staff & service, property conditions & facilities
Great service- excellent stay!
Stayed 1 night in Apr 2022

3/5 Okay

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall, we didn't enjoy our stay here. Our biggest disappointment was the housekeeping. When we arrived, the sheets didn't fit the bed and they came updone during the night. The comforter had a hole in it and it released a synthetic filling throughout the room. We went to the front desk twice and requested housekeeping address our concerns. It never got done. We ended up remaking the bed ourselves every night. It didn't really work well because the sheets didn't fit the bed. By the forth night, we felt like we were sleeping in a dirty laundry bin, our garbage was overflowing, and we were out of soap and toilet paper. This hotel has a lot of redeeming qualities - beautiful retro decor, amazing rooftop pool and bar, great location, ect. Unfortunately, there is a lack of attention to detail and we'll be staying elsewhere when we come back to New Orleans.
Stayed 4 nights in Apr 2022