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Ace Hotel New Orleans

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Featured Image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/Patio

Overview of Ace Hotel New Orleans

Ace Hotel New Orleans

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationCanal Street8 min walk
  • Popular LocationHarrah's New Orleans Casino12 min walk
  • Popular LocationMercedes-Benz Superdome14 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)19 min drive

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About this area

New Orleans

Located in New Orleans's New Orleans Central Business District neighborhood, Ace Hotel New Orleans is in the business district. National World War II Museum and Preservation Hall are cultural highlights, and some of the area's notable landmarks include Jackson Square and Cafe Du Monde. Looking to enjoy an event or a game? See what's going on at Smoothie King Center or Mercedes-Benz Superdome.
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Popular Location

What's nearby

  • Henry Clay Statue - 3 min walk
  • Canal Street - 8 min walk
  • National World War II Museum - 10 min walk
  • Harrah's New Orleans Casino - 12 min walk
  • Mercedes-Benz Superdome - 14 min walk

Getting around

  • New Orleans Union Passenger Terminal - 11 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 19 min drive

Restaurants

  • Joesephine Estelle — 1 min walk
  • Alto — 1 min walk
  • Willa Jean — 4 min walk
  • Johnny Sanchez — 4 min walk
  • Trenasse — 5 min walk

About this property

Ace Hotel New Orleans

4-star New Orleans hotel in New Orleans Central Business District, walk to Canal Street
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and a nightclub. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. All 234 rooms offer free WiFi and free wired Internet, plus refrigerators and flat-screen TVs with cable channels. Minibars, room service, and hair dryers are among the other amenities available to guests.
Ace Hotel New Orleans offers 234 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 25 per day)
  • Valet parking on site (USD 45 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 15-45 per person
  • 3 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Nightclub
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

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Free WiFi
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Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 75
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per night, plus a deposit of USD 25.00 per night
1 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 27.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 45 per person (approximately)
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 45 per day
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per accommodation, per night
  • Early check-in fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ace New Orleans
Ace Hotel New Orleans Hotel
Ace Hotel New Orleans New Orleans
Ace Hotel New Orleans Hotel New Orleans

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 572 out of 958 reviews
5 - Excellent 60%
Rating 4 - Good. 253 out of 958 reviews
4 - Good 26%
Rating 3 - Okay. 82 out of 958 reviews
3 - Okay 9%
Rating 2 - Poor. 34 out of 958 reviews
2 - Poor 4%
Rating 1 - Terrible. 17 out of 958 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.4/5

Property conditions & facilities
Write a review

1/5 Terrible

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
F*ck this hotel! Save your money and/or stay ANYWHERE else. The management staff was rude and the pictures were obviously taken during better days. Don't let your New Orleans experience be messed up with trash ass hospitality. Special shoutout to Ms. Bullock, the poor excuse for a manager that didn't think my situation deserved a refund. Avoid at all cost, Trust me...
Stayed 1 night in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

5/5 Excellent

Stayed 3 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

5/5 Excellent

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Chic hotel with style. Loved the lobby bar and the coffee shop and our room was spacious. Great rooftop for drinks or pool time. It’s a short walk to the French Quarter but outside the chaos. A little quiet at night in the area. Lots of higher tier food options nearby in the day. Took my small pup and the staff was kind about him and the room without carpet was perfect.
Stayed 1 night in May 2021