4/5 Good
Cinthia
Traveled with group
Jul 2, 2022
Liked: Cleanliness, amenities
Overall, I enjoyed our stay at the ace hotel. The location was convenient and the hotel itself is very aesthetically pleasing. I also loved that they had a bar and the lovage cafe making it super easy to get a quick bite or a drink. I truly loved everything. My only complaint was one with another hotel guest and to my knowledge the lack of steps taken to address the situation. There was a drunk male who kept talking to me and my friends in and out of the pool and made many uncomfortable comments. We continuously attempted our best to not engage in conversation with him. He eventually left to socialize with others. While we were in the pool he came over to us and grabbed one of my friends by the waist from behind. It was a terrifying experience to say the least and we did relay this info to the hotel staff. I am not personally sure if they addressed it in any way all I know was what I saw which was him continuing to be in that area. We ultimately decided to head back to our rooms and continued to run into him throughout the weekend in the hotel. I understand that this is a guests actions and not the hotels but I do wish there would have been some sort of concrete approach on addressing these situations and if there is it would be helpful to know in order to feel safer as women staying at this hotel.
Stayed 3 nights in Jun 2022