9 Jun 2020
Disliked: Cleanliness, staff & service, room comfort
Last February, I stayed 1 night here which made me come back this time. Hotel condition changed so quickly in less than 4 months. When we enter the reception, the place was dark that we thought it was closed. No lights and AC. I booked for 3 rooms which they said they upgraded our rooms - thank you. BREAKFAST: 1. COCKROACH was crawling on the bread!!! Yes, that’s correct, COCKROACH. At first, they did not believe in me so they looked for it and waited UNTIL IT CAME AGAIN. The cook even killed it by her hand! 2. PORK SPARERIBS had HUMAN HAIR! 3. Breakfast choices was not good at all compared to 4 months ago. In spite of this, I remained calm not to alarm other guests. I even tried to continue my breakfast but only ordered egg that was cook in front of me, hot fried rice, boiling noodle soup, and coffee. To Alana Management, sorry about this review to be posted online. I also rely on reviews when I book for hotels as I always travel. For sure, I WILL NEVER COME BACK.
Stayed 1 night in Jun 2020