North Branch Vacations from $415

The hotel was very nice and updated. Our room was

our room heating/ac was broken. was so hot when we arrived. maintenance couldnt fix it. room got up to 79.9°. checked in to room at around 5pm. couldnt get a new room until 9:30pm after having to keep calling as heat went up. (front desk person was great/kind and doing what she could.) just a bummer switching rooms was such a hassle and couldnt be accommodated sooner. We had plans and we had to be hot and sweaty for 4.5 hours as we got ready before leaving to go to our plans. (but hotel staff and maintenance staff were all very kind. was just unfortunate to have to be stressed and uncomfortable for that many hours before getting a new room.

It was aesthetically a nice place and part of the team was responsive, the trouble was that tithe room presenting so may needs for me to request help. The room while nice overviewed a layer of roof and looked across directly into a working kitchen. The blackout shade would not close, so I had to call for help. The tv would not turn on, there were no batteries in the remote, they came and gave me batteries. On the second night the door would not unlock. I went for a new key, still wouldn’t work. I had to go back down to let the staff know and call engineering to replace the battery in the door so I could go in. That night I spoke to the front desk about how may issues I was having, they said they’d have the manager contact me, the never did. In the morning I went to check out, the person asked me how my stay was, I said honestly I had hoped it were better. They said, I’m sorry and moved on. No follow up questions nothing more. I accepted the stay because it did locationally meet my needs but would have preferred doing less work to make the stay work.

Absolutely best comfortable stay. Loved the convenience Starbucks coffee shop in lobby and loved walking distance to Phantom of the Opera and Brits Pub was amazing service and food

Room was great. Staff was nice. $30 valet only was no problem with a tall vehicle.