评分基于 822 条真实点评
4.3 客房清洁度
4.3 服务和员工
4.2 客房舒适度
4.0 酒店条件
Expedia 真实点评
用户：真实旅客
Overcharging & incorrect debit transactions
发布日期：2023年1月18日 发布在：HotelsStay was business trip. Paid in advance via Hotels.com. Presented debit card as requested at check in. Extras totalled £10.50, which were paid. Hotel took an additional £102, plus then had further circa £94 pending debiting my bank account. I have contacted hotel & they advise an error. Now awaiting refund of £102 plus cancellation of the pending £94. Not happy.
用户：真实旅客
发布日期：2023年1月9日 发布在：Hotels
酒店管理层的评论
2023年1月14日，回复：酒店管理层 Ben Foster
Thank you for taking the time to complete our guest satisfaction survey, your feedback is always appreciated.I was pleased to see from your ratings that overall you enjoyed your stay with us. We look forward to welcoming you back to the Hilton in Northampton in the near future.Kind regardsBen FosterHilton Northampton
用户：真实旅客
A new one for the ‘Definitely to RETURN list!
发布日期：2022年12月24日 发布在：HotelsI thought this was a brilliant hotel - it’s a bit tucked out of the way but right on M1/A45 so for travel the location is brilliant.
I booked in same day I stayed.
I got a wellness gift room and got a lovely set of beautiful smellies - bath bombs, facial serum, room fragrance - well worth the extra £.
Room so comfortable.
Food was equally delicious and well thought menu.
酒店管理层的评论
2022年12月25日，回复：酒店管理层 DEV
Dear Cathryn,Greetings from Hilton Northampton!!We are truly heartened to receive your generous review of your recent stay. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. May I take this opportunity to wish you a Merry Christmas and a Happy New Year from us all at Hilton Northampton. We look forward to having you with us again in the near future.Kind Regards,Sukhdev JodhaGuest Relations ManagerHILTON NORTHAMPTON
用户：真实旅客
发布日期：2022年12月20日 发布在：Hotels
酒店管理层的评论
2022年12月25日，回复：酒店管理层 DEV
Dear David,Greetings from Hilton Northampton!!Thank you for taking the time to share your review on Expedia. May I take this opportunity to wish you a Merry Christmas and a Happy New Year from us all at Hilton Northampton. We look forward to having you with us again in the near future.Kind Regards,Sukhdev JodhaGuest Relations ManagerHILTON NORTHAMPTON
用户：真实旅客
发布日期：2022年12月10日 发布在：Hotels
酒店管理层的评论
2022年12月13日，回复：酒店管理层 Ben Foster
Dear DanielThank you for taking the time to complete a review about our hotel through Hotels.com.I am glad to see by your score that we were up to your standards and hope to see you again in the near future.Kind regardsBen FosterGuest Relations Manager
用户：真实旅客
Restaurant is awful - management do not listen
发布日期：2022年12月4日 发布在：HotelsEvening meal that was booked as my company Christmas meal. Booked for 7pm. Restaurant was freezing cold - had to ask for some heating and air con to be turned off.
There was no background music - had to ask for some music to go on.
There was only 3 tables in restaurant at time. We had to get up 3 times to find someone to serve our drinks.
As we rushed out to get a taxi I did not realise they had charged £40 service charge and when complaining the next day, the hotel management would not take this off and were not interested in the problems I was raising.
Really poor hotel - will not be back.
酒店管理层的评论
2022年12月25日，回复：酒店管理层 DEV
Dear Tony,Greetings from Hilton Northampton!!Thank you for taking the time to share your review on Expedia. We sincerely apologies for the unpleasant experience you encountered to during your stay the hotel. We truly appreciate the time and trouble you’ve taken to provide us feedback which have been shared with our management team to improve our service.I can assure you that the issues you highlighted have been addressed and proper corrective actions have been put in place. service charges 12.5 % apply on the restaurant bill. I am sorry for the poor dinning experience.May I take this opportunity to wish you a Merry Christmas and a Happy New Year from us all at Hilton Northampton. We hope you will consider staying with us in the future.Kind Regards,Sukhdev JodhaGuest Relations ManagerHILTON NORTHAMPTON
用户：真实旅客
发布日期：2022年12月4日 发布在：Hotels
酒店管理层的评论
2022年12月10日，回复：酒店管理层 Ben
Dear Vijaykumar Thank you for taking the time to complete a review for our hotel, your feedback is always appreciated.I was pleased to see from your ratings that overall you enjoyed your stay with us. We look forward to welcoming you back to the Hilton in Northampton in the near future.
用户：真实旅客
发布日期：2022年12月1日 发布在：Hotels
酒店管理层的评论
2022年12月10日，回复：酒店管理层 Ben
Thank you for taking the time to complete a review for our hotel, your feedback is always appreciated.I was pleased to see from your ratings that overall you enjoyed your stay with us. We look forward to welcoming you back to the Hilton in Northampton in the near future.
用户：真实旅客
发布日期：2022年11月16日
Needed later check out for office work in the bedroom, late check out nicely provided. Nice breakfast buffet, good hotel
酒店管理层的评论
2022年11月16日，回复：酒店管理层 Ben Foster
Dear GuidoI was extremely pleased to see from your ratings and kindest comment that overall you enjoyed very much your stay with us and really appreciated the service that the team delivered to you during your stay, I am sure that they will too be very happy to know that you enjoyed your stay and appreciated their hard work.I was glad to hear that my staff were able to accommodate you for your late checkout and we hope to see you soon.Kind regards Ben Foster
用户：真实旅客
发布日期：2022年10月31日 发布在：Hotels
酒店管理层的评论
2022年11月6日，回复：酒店管理层 DEV
Dear Gillian,Greetings from Hilton Northampton!!Thank you for taking the time to share your review on Expedia.We are truly heartened to receive your excellent rating of your recent stay with us. Thank you for letting us know that how much you enjoyed it; We are so pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Sukhdev Jodha Guest Relations ManagerHILTON NORTHAMPTON
