Pavilion Castle Hotels

"We had a small issue with the toilet in our room. Upon informing the front desk staff, she gave us a different room with an upgrade!"

"It was very loud and hard to sleep. "

"The guest wi-fi did not work , the front desk staff tried to help and connected me with tech support , who hung up on me . I had work to accomplish and had to use my own data to do it . The rest of the hotel was fine but this was unacceptable."

"Staff"

"Our stay was disappointing from the moment we arrived. We checked in during the evening when the hotel was not busy, yet we still had to wait several minutes because the front desk receptionist (I believe her name was Debby) was apparently at the gas station on the corner. During that time, the hotel entrance and desk were left completely unattended, which felt unsafe and unprofessional. Although this is advertised as a smoke-free property, the receptionist was smoking behind the counter, and the smell was overwhelming when we walked in later that evening. She was friendly enough, but the overall experience felt careless. We were placed in a handicapped room at the end of the hall next to an exit door that slammed constantly all night and early morning, making it difficult to sleep. The room also did not seem properly accessible at all — the sink was too high, the hairdryer was stored on a top shelf, and the grab bars seemed poorly positioned. The room itself was very small. The morning staff was kind and helpful, but the evening experience overshadowed everything. The bed was extremely hard, the pillows were flat and uncomfortable, and despite booking two months in advance, it felt like we were thrown into a random leftover room."

"This hotel was a pleasant surprise. The breakfast is amazing. They have a market to grab snacks. I loved the reading nook in the room. It’s a lovely feature! Also the lighting over the working desk area makes working on your computer more illuminating. There are not dresser drawers and the closet area is tiny (not a problem for me). However, the refrigerator and microwave are nice features without paying extra. "

"I only stayed one night for business, but it was a very clean and quiet hotel."

"Great place and wonderful staff."

"Breakfast ok not great"