Pearl River Residences

"breakfast was very limited "

"My wife and I stayed for 3 nights, we were trying out a new hotel as we visit the UWS frequently. The desk staff was very helpful and friendly, the housekeeping even more so. The room was pretty dated, and our sheets were literally torn and fraying everywhere which was really surprising for the cost and 4 star rating. Gym was tiny. What I really felt like I had to mention is the door men. Specifically the last one we interacted with. The last morning we were checking out and left 5 bags with the staff for a few hours. When we were leaving, I left to get the car and my wife stayed to get the bags. Initially the doorman just dumped all the bags in front of the bag check and she moved them to the side while she waited for me. When I pulled up she had to awkwardly ask the doorman for help, and when he finally moved to do so complained to her that our bag was really heavy. She was left with the bigger bags and he expected her to open the door for the two of them. Standing in the loading zone, he dropped the two bags on the wet side walk (it had been raining all morning) and asked “so is that all” as I was running around loading our suitcases into the trunk and my wife was holding two bags herself. He very dramatically threw his arms in the air, throwing a tantrum we weren’t immediately ready to hand him a tip and left. While yes it wasn’t the worst thing ever to happen, it really soured our experience not just at the hotel, but the whole trip :( "

"Great stay and great location. Nice lobby bar. "

"Clean room "

"The staff was wonderful. The hotel was wonderful and the breakfast was wonderful. Overall my best experience."

"Rooms are small. Shower water pressure was low. Parking was great. No toiletries available , we did not even have hand soap. Location convenient, but will not stay here again. "

"Breakfast was ok, nothing special. Location wise plenty of shops and restaurants within a short drive plus American Dream mall is essentially right there a 5 miinute drive away."

"The hotel is nice and centrally located. Staff can use additional training in hospitality. Not at all up to the Marriott brand. Especially front desk...very disappointing. For example, I checked out early on March 28 due to not feeling well. The desk clerk on staff kept telling "was not getting my money back" (I never requested a refund), I requested a copy of my folio to ensure there were not any unauthorized charges...she refused."

"The breakfast was good and fresh, everything was clean "