Fairfield Inn Pensacola

I was awakened by a housekeeper who had the wrong room at 5:00AM. When I heard the door, I thought it was another guest who tried to open the wrong door. Fifteen minutes later, I received a phone call on the room phone from the housekeeper apologizing. That's when I went to the door to find the swing bar lock had prevented the housekeeper from coming in. I don't know how the situation could have better been handled after the attempted entry, but a phone call apology that ensured I wouldn't get any more sleep didn't feel right.

Staff were friendly and the complimentary breakfast was much better than expected. The area the hotel was in was the main negative

The night desk clerk, Deseree, was extremely pleasant and helpful. Made the check-in go smoothly. Breakfast was fairly good...they had sausage patties with scrambled eggs. I am not a big fan of sausage and when I do eat it I like it almost burned...very dark in color. This sausage was very light. However, they had a waffle maker and oatmeal and yogurt and overall, I was pleased with breakfast. Bed was comfortable, bathroom was a little cramped, but shower head was high enough and there were plenty of towels.