4/10 Poor
Greg
Traveled with partner
Mar 15, 2023
Liked: Staff & service, amenities
Ryan at the front desk and Bruce the night maintenance were great. They went above and beyond. However, the condition of our room was not what I expected for a beach hotel. Toilet base was cracked and rocky. Bathtub wall had a huge crack in the side. Couldn’t get another room, no other rooms available. Booked two nights but was so disgusted we left after the first. After jumping through all of Expedia’s hoops finally at least got refunded for the night we did stay, but forfeited our payment for the second night, $232 out our pocket. I will never use Expedia again to book. Too many hoops difficult to get a real person to talk to in order to resolve issues and after explaining the problem multiple times I was still not understood. Nope, Nope, Nope!
Greg
Stayed 2 nights in Mar 2023