1/5 Terrible
Melle
Jun 11, 2022
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
my recent experience at the hampton inn was horrible. Because i booked thru expedia the front desk was not able to assist with providing fair compensation for the inconvenience and the lack of properly functioning plumbing. I stayed there for bereavement and this just made the level of stress much worse. The first night i noticed the toilet was stained and didnt look clean. The toilet clogged and overflowed the 1st night. I had to use the toilet in the downstairs lobby. The next morning when i went to use the shower, the water wouldnt drain. The tub filled soap filmy water. I couldnt even shower in my room. I had to inconvenience my grieving aunt, crowd their space and shower in her room because maintenance doesnt show up until 8am. That morning i told the desk clerk the shower wasnt fixed and i’d like a new room and compensation for 3 days of a barely functioning room. She said she wasnt aware of the shower issue. She gave me a maintenance key to another room, just to shower since i was checking out at 11 and didnt want to have to move all my things. I paid a premium price of $210 per night for a room that did not have a functioning shower nor toilet. I am not happy there were way too many issues i had to figure out where to shower and use the toilet. I would like a refund of a nite. I will say the front desk was very nice and accommodating and apologized for all of the inconvenience and tried to get maint to help asap, but they culdnt refund me since expedia
Stayed 2 nights in Jun 2022