All properties in Playa del Carmen, Quintana Roo, Mexico
Save

Choose dates to view prices

Ambassador at Grand Velas All Inclusive

Photo gallery for Ambassador at Grand Velas All Inclusive

Front of property
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers

Overview of Ambassador at Grand Velas All Inclusive

Ambassador at Grand Velas All Inclusive

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All inclusive
  • Laundry
Map
Carretera Cancun Tulum Km. 62, Municipio de Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
  • Popular LocationGran Coyote Golf9 min drive
  • Popular LocationTres Rios Ecopark10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Ambassador at Grand Velas All Inclusive is connected to the convention center. El Camaleon Mayakoba Golf Course and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark. Traveling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Discover the area's water adventures with scuba diving and water skiing nearby, or enjoy the great outdoors with skydiving and ziplining.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Gran Coyote Golf - 9 min drive
  • Tres Rios Ecopark - 10 min drive
  • Guadalupe Church - 10 min drive
  • Punta Esmeralda Beach - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • Amaranto - 13 min drive
  • Snack Riviera - 16 min walk
  • Buffet Riviera - 11 min drive
  • Buffet Sunset - 11 min drive
  • Mamma Mia - 11 min drive

About this property

Ambassador at Grand Velas All Inclusive

Upscale aparthotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Ambassador at Grand Velas All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 8 restaurants. Each apartment boasts a jetted tub and offers free WiFi and free minibar items. Comforts include a pillowtop bed and premium bedding, and guests will also appreciate thoughtful touches like an espresso maker and a pillow menu.
Ambassador at Grand Velas All Inclusive offers 195 accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, SE Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 16 years old are not allowed in the spa.

All inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a USD 140 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Beachside massages
  • Free beach cabanas
  • Free beach shuttle

Pool/Spa

  • 3 outdoor pools
  • 4 spa tubs
  • Aromatherapy
  • Ayurvedic treatments
  • Beachside massages
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hydrotherapy
  • Indoor pool
  • Manicures/pedicures
  • Mud bath
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thai massages

Internet

  • Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children

Restaurants on site

  • Chaka
  • Cocina de Autor
  • Frida
  • Lucca
  • Sen Lin

Food and drink

  • Espresso maker

Dining

  • 2 beach bars
  • 24-hour room service
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • Champagne service
  • Couples/private dining
  • Free daily manager's reception
  • Free stocked minibar
  • Private picnics
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 1 bathroom
  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Conference center (91,548 square feet of space)
  • Laptop workspace

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free daily newspapers
  • Free grocery shopping service
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Connected to a convention center
  • In the city center
  • Next to a golf course

Things to do

  • 18 holes of golf on site
  • Arcade/game room on site
  • Beach volleyball on site
  • Beach yoga on site
  • Billiards/pool table on site
  • Children's pool on site
  • Ecotours on site
  • Fitness classes on site
  • Free bicycle rentals on site
  • Free children's club on site
  • Free supervised activities for children on site
  • Gym on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Mini golf on site
  • Pilates classes on site
  • Shopping on site
  • Boat tours nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Spelunking nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Smoke detector

General

  • 195 rooms
  • 4 floors
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Connecting units available
  • Soundproofing

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Guest rating 4+
Guest rating 4+
Parking included
Parking included
5 star
5 star
Apart-hotel
Apart-hotel
Business friendly
Business friendly

Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Ambassador Grand Velas All Inclusive Playa del Carmen
Ambassador Grand Velas All Inclusive
Ambassador Grand Velas Playa del Carmen
Ambassador Grand Velas
Ambassador Grand Velas All Inclusive All-inclusive property
Ambassador Velas Inclusive in
Ambassador At Velas Inclusive
Ambassador at Grand Velas All Inclusive Aparthotel
Ambassador at Grand Velas All Inclusive Playa del Carmen

Frequently asked questions

Does Ambassador at Grand Velas All Inclusive have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

How much does it cost to stay at Ambassador at Grand Velas All Inclusive?

As of Mar 28, 2023, prices found for a 1-night stay for 2 adults at Ambassador at Grand Velas All Inclusive on Apr 16, 2023 start from $1,459.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ambassador at Grand Velas All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ambassador at Grand Velas All Inclusive?

Self parking is free at this property.

What time is check-in at Ambassador at Grand Velas All Inclusive?

Check-in is from 3 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ambassador at Grand Velas All Inclusive?

Check-out is at noon. Late check-out is available for USD 75 (subject to availability).

Are there all-inclusive benefits at Ambassador at Grand Velas All Inclusive?

Yes, the property is all-inclusive.

Where is Ambassador at Grand Velas All Inclusive located?

Located in Playa del Carmen, this beachfront aparthotel is in the city center and within 3 mi (5 km) of Tres Rios Ecopark and El Camaleon Mayakoba Golf Course. Gran Coyote Golf is 3.2 mi (5.2 km) away.

Ambassador at Grand Velas All Inclusive Reviews

Ambassador at Grand Velas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 28 reviews" "
" "10 - Excellent 71%
Rating 8 - Good. 4 out of 28 reviews" "
" "8 - Good 14%
Rating 6 - Okay. 1 out of 28 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 1 out of 28 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 2 out of 28 reviews" "
" "2 - Terrible 7%

9.8/10

Cleanliness

9.7/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

2/10 Terrible

KAVEH, WEST ORANGE

Stayed 5 nights in Mar 2023

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Stayed 5 nights in Feb 2022

10/10 Excellent

Vardan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great
Stayed 7 nights in Dec 2021

10/10 Excellent

raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 2 nights in Sep 2021

10/10 Excellent

claudia V, Miami

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in this wonderful hotel. Family friendly. Like a paradise.
Stayed 3 nights in Sep 2021

10/10 Excellent

Lauren, Houston, TX

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Stayed 4 nights in Aug 2020

2/10 Terrible

Verified traveler

Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
Stayed 4 nights in Aug 2019

4/10 Poor

Andres, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2019