Ratings based on 349 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from San diego
NO ROOM SERVICEPosted Sep 23, 2015
Pros: the pool
Cons: the private pool wasnt so private at all-
"YOU GET WHAT YOU PAY FOR" pretty much sums up our stay at the lagoon. No room service was a bummer, and also no cleaning lady.
for Everyoneby A verified traveler
Truly amazingPosted Sep 22, 2015
Pros: The location and the rooms breath taking
Cons: an additional cd with different music
Location: the scenery is like no other absolutely stunning
This experience helped my-friend and i connect in ways words cannot describe
by A verified traveler
Friendly staff. Boring hotel.Posted Sep 20, 2015
Friendly and helpful staff. Hotel hygiene poor. Pool lagoons too small. Atmosphere very clinical.
for Everyoneby A verified traveler
Posted Sep 9, 2015
We were not happy with the condition of the room, but, when we told the front desk we were put into another room and was very happy
by A verified traveler from Victoria, Australia
Oaks Lagoon Port Douglas not quite up to scratchPosted Aug 27, 2015 on Wotif
Pros: Pools were clean, BBQ's clean and working. The young women at the front desk were very helpful. Close to the beach.
Cons: Give rooms a face lift with a paint job/complete clean. Offer bicycles free with refundable security fee. Make sure all appliances work and free wifi
Location: Close to the beach just 5 minute walk. Wild Life Park, Croc Farm, snorkeling however you will need a hire car or your own vehicle
When I found the Oaks Lagoon on the Web it looked amazing and I decided to pay the extra amount to get a balcony swim out room. The resort seems a bit tired and is in need of some work to bring it back to some sparkle that appears on the Web. Our room while looked clean and tidy on first appearances was in fact not really clean. Allot of areas needed a good dusting and wipe down. Some furniture had large chips taken out it and that made it look quite shabby, other furniture was certainly very good and ideal for the room. There was a small entertainment system which we wanted to use our Ipod on, unfortunately I could not get it to work so I went to the front desk and let them know of the problem, they said they would send someone to come and take a look. The Manager did indeed turn up to have a look at it, he had a try at getting it to work but was unsuccessful, his response was, "oh well I cant get it to work either not much I can do". No offer to swap it over with another one which was disappointing. The Resort offered hire bicycles for $20 a day, what a shame the bikes were in very poor condition and hardly worth the money. The rooms were not serviced daily which was ok but any extra cleaning products needed had to paid for. The lagoon style pools were great and the BBQ area was very clean and worked well. The beach was located approximately 500 meters which was an easy 5 minute walk. A local shuttle bus provided access to the main shopping/hotels/resturants for $5 each way
by A verified traveler from brisbane
Not impressedPosted Aug 25, 2015 on Wotif
Cons: Property needs serious work to eliminate the mildew issue
Location: Lots of near by activities but I was there to meet with a friend for dinner then left the next day. Had spent time in Port Douglas previously diving
The room was very musty smelling which became even worse when the AC was turned on. I wound up leaving the AC off and just dealing with the humidity rather than breathing in all the mildew. The lamp bases were both rusty as was the hanging shower holder. Property needs attention to keep it from going even further downhill. You don't expect to pay $175 a night to inhale mildew. I would have expected this type of room for less than $90 a night.
for Everyoneby A verified traveler from Baxter Vic
Love the walk out poolPosted Aug 22, 2015 on Wotif
Really enjoyed our stay, we loved just walking out our back door and into the pool. Staff were very helpful and the room was clean and comfortable.
for Couplesby Mary from Christchurch NZ
Posted Aug 18, 2015 on Hotels
Amazing with a pool outside the door. Easy walk to the local restaurants and only a short drive to supermarket and shopping center.
by A verified traveler from Sunshine coast
Posted Aug 17, 2015 on Wotif
Pros: Staff - bed comfortable
Cons: Cleaning leaves a lot to be desired
Location: Bit far from town
Staff very friendly, had spa on deck but louvres and walls very dirty ceiling fan on deck was disgusting as was fan in room. Cockroaches in bathroom at night were an added bonus. Tea and coffee supplies weren't included had to pay 25cents for each ! but staff were very nice.
for Couplesby Jennifer from Sydney
quiet and comfy place to stay.Posted Aug 16, 2015 on Hotels
we stayed for three nights and really loved the place, especially the space and well equipped kitchen. Pool temperature was a little too cool despite the warm, sunny weather but we did most of our swimming at the reef. Beach was only a five minute walk away and the marina and shops, restaurants etc only five minutes drive.