Ratings based on 370 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Awesome Hotel Close To Beach

Posted Sep 18, 2017
The hotel experience was awesome. Staff is very friendly and welcomes you like family. Best experience we had. Definitely will be coming back again
3 out of 5
by A verified traveler from Boston

Not The Worst Experience

Posted Sep 11, 2017
Before I begin I will answer the most awkward but sought after question. The staff does not hassle you for tips but they are welcomed. Bring like 40-50 bucks in ones if you like to tip. We stayed 5 days and it was enough. I tipped a few bucks per meal and usually the bartender if I wasn't in a swimsuit. I enjoyed that this resort was adults only but it is connected to other resorts that do allow kids and you will see/hear them depending on what restaraunt you're visiting. Some restaurants have dress codes which is weird because it's so hot. Some will allow you to wear shorts but you must have sleeves. I was turned away even though it wasn't clear there was a code. And we were just about to be seated. Awkward... Love the swim up bar and the occasional foam party they have. I was also a huge fan of the activities they plan, either water polo or games on the beach. I was not a fan of the "romantic dinner" though. It took forever to get our wine even though we ordered 15 minutes before others. Also these are additional cost that are not a part of the all inclusive experience if you're wondering. Not a problem for us. The real issue is during the 3 hour dinner. While we were trying to get in the mood there was an issue with one of the lights at someone else's table but for half the time someone's head directly under ours. We tipped and left early. I was able to befriend a few of people that were extremely helpful. Eduardo, Palma, and Jaqueline thank you so much!
Comment from Hotel Management
Sep 13, 2017 by Hotel Manager, Hotel Management
Dear Alex. We are sorry your experience was not according to your expectations and inconveniences related to the service. Related to our sister resorts, it is important to clarify that we allowed guests to visit our sister hotel, being conscious that it is a family hotel. But in none of our restaurants or premises, children are permitted. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Sep 10, 2017
Overall my boyfriend and I had a wonderful time. Food was good. Pool was clean. Beach had a lot of sea weed but Hurricane Irma was on route so that's to be expected. Secrets took its precarious with hurricane preparation. They had different shoes every night. I believe their sologan is "execelente". We also did the Swedish spa which was amazing. The hotel was definitely worth paying more. The excursions was no big deal. Better off just staying at the hotel.
Comment from Hotel Management
Sep 11, 2017 by Hotel Manager, Hotel Management
Dear Guest. We are glad you chose Secrets Royal Beach, furthermore to read you had an "excelente" time as it is our goal. It is our desire to have another opportunity to provide you a pleasant stay. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel but restaurants are too far

Posted Sep 2, 2017
I don't like that they give you credits tickets that are worthless
Comment from Hotel Management
Sep 2, 2017 by Hotel Manager, Hotel Management
Dear david. Thank you for choosing our hotel for your holidays. We apologize for the things which didn't meet your expectations. Hope to have another opportunity to redeem this experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, New York

Best Money I ever spent

Posted Aug 31, 2017
It was amazing.... the staff was very good and attentive. The food was very good. Everything was just perfect. I will be returning in the near future again... My only problem was the T.V reception it wasn't so clear it had a lot of static, but I wouldn't change anything else....
Comment from Hotel Management
Sep 1, 2017 by Hotel Manager, Hotel Management
Dear Tamisha. We appreciate you allowed us at secrets Royal Beach to host you during your holidays. It is extremely pleasant to read everything about this holiday was perfect. Consider our hotel for future trips. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Loved it went for our honeymoon

Posted Aug 25, 2017
My husband and i came here for our honeymoon and it was anazing the food was good the drinks were good the room was great even a basic room still has so many amenities you wouldn't expect . We loved the hottub on our balcony. The ocean is nice the only thing was there was more seaweed than expected even though they cleaned it everyday maybe it's the season. Other than that place is awesome highly recommend
Comment from Hotel Management
Aug 30, 2017 by Hotel Manager, Hotel Management
Dear Liza. Thank you for choosing our hotel for your holidays, even more in such a special occasion like your honeymoon. We are glad to know you had a great time, and hope you are coming back. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Excelente resort Especial thanks to the bartender Leo
Comment from Hotel Management
Aug 26, 2017 by Hotel Manager, Hotel Management
Dear paris. Thank you for choosing our hotel for your holidays. It makes us feel glad to read you consider Secrets Royal Beach. And we invite you to visit us again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice resort

Posted Aug 18, 2017
This resort was amazing from the staff to everything else! I stayed for 4 days and had an awesome time the only complaint I have is the presentation they give u the next day where they want to sell u something like a timeshare and u are there for about two hours and the price keeps going down and down until u either buy it or get firm with them and say no then they have attitudes after lol but the rest of the staff members are great the concierge Yancely and Yeimi are so very nice and they took good care of us! And from the bar Noemi, Santa and Daihana were all so sweet and the young man who helped with us a lot Grabiel I believe that's how u spell his name but everyone was extremely nice all of these people were top of my list!
Comment from Hotel Management
Aug 21, 2017 by Hotel Manager, Hotel Management
Dear Guest. Thank you for choosing our hotel for your holidays. We are glad to read you had an amazing time and our team, specially Noemi, Santa, Daihana and Gabriel, took care of your need. We look forward to host you again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Topeka, KS

Relaxing, beautiful grounds

Posted Aug 2, 2017
Pros: Grounds, people, activities
Cons: English speaking was very limited for some people. Keep the pool bar and pool open later.
Just got back from staying 6 nights at the Secrets Royal Beach resort. My summary would be it is a very nice resort which I would recommend to anyone interested and would consider going back myself. Here a few thoughts: 1. Make sure and participate in the games put on by the entertainment team. Not only is it a good time, but you earn entertainment money which can be used to purchase items at an auction 3 times a week. We were able to purchase a 25 minute massage worth $95, so definitely worth it consider all you have to do is have fun to win it. 2. Grounds were beautiful and well maintained. There were people working on the grounds all day every day to keep it maintained. 3. Ocean was beautiful, but not the most relaxing. Sea weed was a big issue for us, which I didn't really mind, but they tried to keep it maintained. There is A LOT of boating activity in the water which causes noise and waves; parasailing, party boats, etc. The only calm time in the ocean was either early morning or late night which wasn't ideal. 4. A lot of food choices since you can access the Now Lamar resort right next door. Food was for the most part pretty good, though some of the restaurants weren't up to par. 5. Romantic dinner for 2 was the highlight for us on top of the cabana. Atmosphere was great and so was the food. Just make sure you get the dinner on the cabana, not on the actual beach which isn't as private. 6. Just an FYI that the $200 resort credit is pretty much worthless.
Comment from Hotel Management
Aug 3, 2017 by Hotel Manager, Hotel Management
Dear Aaron. Thank you for choosing our hotel and share with others travelers your excellent experience. I'm glad you encourage guests to participate in the Entertainment activities, as they are organized for our guests. Hope to host you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Amazing hotel and Great Staff!

Posted Aug 1, 2017
We celebrated our 9th wedding anniversary and stayed here for 5 days. It was a great choice. The bed was very comfortable as the staff were all very nice and helpful. Fernando and Roberto were absolutely the best ever. We hated to leave. The only thing we jr an issue with was the choice of food and dress code for restaurants. When on vacation who wants to dress up to go to certain restaurants on the resort. But the good definitely outweighed that one issue. It's a gorgeous place!!!
Comment from Hotel Management
Aug 25, 2017 by Hotel Manager, Hotel Management
Dear Jennifer. Thank you for choosing our property to celebrate such a special occasion like your anniversary. We are glad to know you left the hotel feeling to satisfy of your election. Best regards,