Expensive all-inclusive on the beach
Posted Jul 10, 2016
The setting and location right on the beach in Punta Cana were great. The lazy river swimming pool was a pleasant surprise, it was nice to be able to sit in the pool and be in either shade or the sun. Unfortunately the pool closes at 6pm! It was a beautiful beach, you just needed to avoid the people trying to sell you cigars and excursions. The food was okay, nothing to write home about. The drinks were watered down, but free flowing. The service was okay, but was a bit sexist, always looking to the man to decide. The rooms were big and spacious.
The biggest issue we had was the distinct smell of mold/mildew in our room. We asked the concierge for some assistance, and twice were told she'd send some one right up. A couple of hours later, still no one showed up. We went back to the front desk, and my wife demanded another room. She left, came back and spoke to me, offering another room, the last room available. We asked to see it first. It smelled worse than our room, so we stayed in the original room. They did "ambiance" the room which added a pleasant smell to try and cover up the odor. We were there for a wedding so we had the opportunity to visit three other rooms, and they all had the same smell. We understand they are in a humid climate, but they do not have proper venilation and HVAC. There is not a fan in the bathrooms!
We were just expecting a little more for the price and 4.5 star rating.
Comment from Hotel Management
by Hotel Manager, Hotel Management
It is really valuable for us to read your comments as it allows us to evaluate our performance, and at the same time adress some circunstances mentioned in your comment.
We would like to clarify that the pools close at six because it is since that hour when there chemicals are applied to clean it and it is not advisable to be at the water.
As you comment, due to our weather we tend to have high levels of humidity, which increase due to the rich fauna around our hotel. We would like to apologies if this prevented you from having a pleasant stay.