Ratings based on 774 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in great location

Posted May 19, 2017
My husband and I both loved this hotel.. the grounds were amazing and made us feel like we were in a jungle ! Great food and service and all staff members were the friendliest people :) Beautiful clean spacious rooms
Comment from Hotel Management
May 22, 2017 by Quality Manager , Hotel Management
Thank you for having chosen our resort to enjoy your vacations. It is wonderful to read that you had a lovely experience with our natural surroundings, the tasty food and our friendly staff. We hope to welcome you again soon to our facilities! Best regards,
3 out of 5
by A verified traveler from vancouver

Hotel wasn't what it was

Posted May 18, 2017
2nd time and last time. Was the same everything from 6 years ago. From the decor to menu to staff uniforms, the same. Not for us, but for spanish speaking people, sure. First timers, ya. Been there done that
Comment from Hotel Management
May 22, 2017 by Quality Manager , Hotel Management
We would like to thank you for choosing our resort once again to spend your vacations. We regret to read your recent impression regarding your experience. We would like to inform that our hotel has had renewed all its open facilities lobbies, theater and main buffets; also our staff uniforms have significantly changed their designs in several departments. We have added a new specialty restaurant and our rooms have started to be remodeled. We are sorry that this was not noticeable enough and we will continue the efforts to provide quality experiences to our guests. We hope to have the opportunity to welcome you again in a future. Kindly,
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Cut above the typical all inclusive

Posted May 7, 2017
Iberostar Tucan has everything the standard all inclusive has, and then some. Large pool, spa, gym, beautiful beach, plenty of food options, amazing nightly entertainment, wonderful daytime entertainment for both children and adults, attentive staff ready to serve you drinks all day long. PLUS the grounds are GORGEOUS. Wild animals everywhere. Monkeys, peacocks, agouti, iguanas. you have to walk through a beautiful trail through what looks like the jungle to get to the pool and beach. Loved it. The ONLY things missing that I've seen at other all inclusives: casino and swim up bars in the main pool, though there is a small adult only pool with a bar. Otherwise excellent all around.
Comment from Hotel Management
May 17, 2017 by Quality Manager , Hotel Management
We are thankful for having recently received you at our resort. It is great to know that you enjoyed all our facilities and services as well as our fantastic wildlife and relaxed ambience. We will take your comments into account to look for improvement as our main goal is to provide the best experiences. We hope to welcome you again in your next trip to Playa del Carmen. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Recent Stay at Iberostar Tuscan

Posted May 1, 2017
Hotel staff was wonderful...always willing to assist. Food was delicious with lots of choices. Room was comfortable and clean. Drive from the airport was a bit long but well worth it to be away from large city. Cab ride to Play de Carmen was $7 USD and about 10 or 15 minutes. Hotel was right on the beach which was clean with lots of water activities. I would stay at this hotel again.
Comment from Hotel Management
May 6, 2017 by Quality Manager , Hotel Management
We would like to thank you for choosing our hotel to spend your recent vacations. It gives us great pleasure to read that you had a memorable time at our resorts due to our amazing staff, our delicious food, comfortable facilities and fun activities at our lovely beach. We appreciate your compliments and will be looking forward for your return! Attentively,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel- on the beach

Posted Apr 30, 2017
Great food- great drinks- accomadating staff Need more access to lounge chairs- guests put towels down and do not come back for hours.
Comment from Hotel Management
May 6, 2017 by Quality Manager , Hotel Management
It makes us happy to read that you had a great time at our resort as we thank you for highlighting our food and beverage offer and our attentive staff. We would like to inform you that extraordinary measures are being taken regarding sunbeds early reservations in order to offer our guests a pleasant stay. We apologize about this inconvenience and hope for the opportunity to welcome you back soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Marine City, MI

Great stay at Iberostar Tucan!

Posted Apr 29, 2017
Pros: EVERYTHING - would not change a thing. The PEOPLE were the highlight - amazing desk staff, waitress', bartenders, housekeeping, activity, entertainers
Cons: Top floor rooms a little warm, still comfortable other then while drying your hair.
Location: Walk to stores, restaurants, bars, downtown. Beautiful beach and grounds, jungle and animals on site were wonderful. Like having a mini zoo, great!
Party of four adults (2 rooms), rooms in building 29 upgraded to building 21 on day two of trip. Building 21 has newer rooms, a bit smaller but nicer view and great breeze off the water. Buffet food was good for buffet, lots of selection. Specialty restaurants were excellent. Activity staff was amazing - they were out and about ALL day long, very friendly, so nice to see them go out of their way to make you feel welcome. We loved watching "Obama", his energy is electric. Paella cooked at the beach, Jeff was right there assisting guests with pictures. Singers and dancers amazing at shows, much better than what we have seen at other resorts, they too were strolling about on the grounds before the show talking with guests, loved getting to know them. Front desk staff, bartenders, waitress' all fantastic - these people work long hard hours - PLEASE remember to tip them, wages are low and this is how they make their money. I would come back here without hesitation and definitely recommend. I can't say enough about the wonderful people who work at this resort, we miss them. Short walk to Playacar Mall, nice outing. Be sure to do an excursion or two - Coba was amazing, Altournative Tours - Sarah was a great guide. Day trip to Cozumel, Jeep tour with Andy, lots of fun too - great history on both of these tours. Now go pack your bags and book your trip to Iberostar Tucan!!! Hint - you can take the ferry to Cozumel, stay at the Iberostar location there all day, eat, drink, snorkel $2!!
Comment from Hotel Management
May 6, 2017 by Quality Manager , Hotel Management
We would like to thank you for taking the time to write your review on your recent stay at our resort. We feel honored by your kind words regarding our amazing staff and highlighting their hard work into achieving our customer satisfaction. Be sure we will gladly forward your words to each and every one of them. We also are happy to know that our beautiful natural surroundings, gorgeous beach and fantastic wildlife made your trip a memorable one. We look forward for the pleasure of serving you again. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
very clean ! The entertainment crew was amazing! The food was pretty good. I just wish the pool wasn't so deep! The animals are so cool. I would defiantly go back & recommend you go as well!
Comment from Hotel Management
May 6, 2017 by Quality Manager , Hotel Management
It was a pleasure to have welcomed you at our resort and to hear that you had a marvelous time with our many fun activities, amazing entertainment team, tasty food and fantastic wildlife. We will be looking forward for your return! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Right on the beach

Posted Apr 26, 2017
Pros: Good food, excellent staff.
Cons: They need to honor the reservation that was made. The sidewalks of bricks are uneven and when it rained, were quite slippery. A bit outdated.
Location: Resort was a bit far from airport, took a bit to get there with a shared ride. Area looked nice, but part of the group did not leave resort.
Hotel was fine, staff is excellent. However, when checking in, they placed in the sister property. We were there for a birthday celebration and didn't like being switched. Also reserved a king bed only to get two fulls?
Comment from Hotel Management
May 6, 2017 by Quality Manager , Hotel Management
Thank you for having recently stayed at our resort and for highlighting our amazing and hardworking staff that truly does their utmost to please our guests. We regret to know that your room location did not meet your expectations; please know that our hotel does not guarantee any room assignations in advance as they are within the booked room category. We apologize if this meant an inconvenience, your comments will be forwarded to look for improvement, hoping we can have the opportunity to welcome you again in a close future. Attentively,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Had the best time, And will be going back again next year.
Comment from Hotel Management
May 6, 2017 by Quality Manager , Hotel Management
It is wonderful to read that you had a memorable time at our resort and we will certainly be looking forward for the pleasure of welcoming you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Wonderful Trip

Posted Apr 24, 2017
Pros: The staff is very courteous. I like that there are huts on the beach and by the pool area for shade. Love the Italian restaurant!
Cons: Serve Don Julio.
Location: You can walk to shops in Playa Car or take a cab to shop or attend bars in Playa del Carmen.
This is our third time visiting this resort. Each trip has been wonderful. We especially enjoy eating at the Italian restaurant: the grouper and the red snapper are delicious! The only improvement that I would like to see would be to serve Don Julio at least at some of the restaurants (like they used to).
Comment from Hotel Management
May 6, 2017 by Quality Manager , Hotel Management
We are grateful to you for sharing your recent experience at our hotel and for your preference over the years. It pleases us to read that all of them have been memorable highlighting our delicious Italian Restaurant and our friendly staff. We appreciate your suggestion on our beverage offer and will gladly forward it to the corresponding department for its consideration. We look forward for your next visit to our beautiful hotel. Kind regards