“Worst. Host. Ever. They were extremely rude, accusatory, yelled at me, lied and violated multiple Vrbo policies. They threatened to terminate my reservation by requiring an additional security deposit (against Vrbo policy), while I was at the door with my 2 year old waiting to get into the rental!Vrbo and their customer service team were absolutely wonderful in addressing this issue I will continue to use Vrbo but will never stay at another StellarStay property.That said, the house itself was……
“Huge home for our family of four. We were here for a swim meet weekend. Close proximity to the pool. We appreciated how quickly Judy (the host) would reply to any questions. Access to the garage was a huge plus for the bitter cold weekend. Thank you again for everything!”
“The HostsThe hosts Haim and Hanna were very helpful and responsive. Every time we contacted them, they answered quickly and addressed our issues as best they could, including ordering more towels and washcloths so that everyone had one. The Property I’m sorry to say the property was disappointing and certainly not “luxe,” as advertised, due mostly to safety and cleanliness in the outside area. Both front and back yard areas appeared not to have been cleaned in a long time. Excessive spiders/……
“Wow! The place was clean, comfortable and convenient. We felt like we were at home. Our visit was 22 days and we really loved the location!!! The owner was right on things( there were no problems) but he answered our questions promptly!!! It’s a great place to stay! We hope to be back soon!”
