“Family was impressed with the room renovations. The pool and spa open till 11 PM. The breakfast was better than average hotels that include breakfast. Delicious coffee! Breathtaking sunset on the lake across the street. We will definitely return in the near future.”
“We were advised that our room was ready for early check in. We arrived at our room and had to wait while the individual cleaning was done. Room smelled like urine. Most likely dog urine. Vents were dirty, walls were dirty. Table was sticky. Like it’s never been cleaned. One elevator would not open on fourth floor and that’s where our room was. We had to wait for other elevator every time. We had luggage and a wagon so we couldn’t take the stairs. Bugs in the room. Just cleanliness was the worst.”
“We’ve stayed here several times over the years with a good experience. Not so this time. Room loud, no idea the source. Tried to call the desk, phone non-functional. Called using my cell phone, told they’d look into it tomorrow. Next day told that there is a broken phone cable affecting about 6 rooms-they knew about. Why do they fill the rooms. Breakfast area could not seat everyone. Overall very disappointing, we heard it’s under new management.”